St. Werburgh Med.Practice - Ratings and reviews
Reviews
-
Review titled Terrible process for access to appointments
Rated 2 stars out of 5
by Anonymous - Posted on 08 April 2024
My initial call was at 08.03am. There was an automated message to say there was a high volume of calls and I was cut off. When I finally got through this first hurdle, an automated message advised that more than 30 callers were waiting. I then waited with the phone in sight for almost two hours before being told I was “caller number one”. I was held in this position for about 15 minutes before another automated message played to say there was a high volume of calls and I was cut off – after having waited for two hours! I then called for the fourth time, where I was told I was caller number 15 and held for a further 37 minutes before I finally got through. I needed a straightforward NHS covered booster vaccine and after almost three hours of trying to get through, I was told someone would call me back in the next two days to advise me what I need to do. When I told the receptionist their phone system cuts people off after they’ve waited for two hours she said “yes, it does…”. ! So far, this process has taken three hours of my time and now I must wait another two days for a phone call which, if it comes, I have no doubt will tell me that I need to call the surgery at 8am again to make an appointment. This system is unworkable for anyone who has any degree of daytime commitments – like going to work. I cannot see how this is equitable access to healthcare services.
Visited April 2024
St. Werburgh Med.Practice has not yet replied.
-
Review titled Booking An Appointment
Rated 1 star out of 5
by Emergency appointments - Posted on 28 March 2024
As a concerned parent of a 5-week-old baby, I recently attempted to book an appointment with our local GP surgery and experienced significant challenges with the process. Despite calling promptly at 8 am when the lines opened, I was informed by an automated service that I was caller 19 in the queue. After waiting patiently for two hours, I had only progressed to number 6. However, at 10 am, the telephone line abruptly ended with the message “due to high demand, call back later.” This experience left me frustrated and concerned about the efficacy of the system in such a critical area of public healthcare. The current appointment booking process at the GP surgery raises several concerns for parents like myself. Firstly, the extensive wait times on the phone line can be particularly inconvenient and potentially dangerous when dealing with the health of an infant. Waiting for hours without assurance of even speaking to a receptionist undermines the urgency of seeking medical attention for newborns. Additionally, the abrupt termination of the phone line without providing an alternative option for patients exacerbates the frustration and anxiety of those seeking medical assistance. My advice for the booking process: 1. Enhanced Call Handling System: Investing in a more robust call handling system could help manage the influx of calls more efficiently. This might involve upgrading the automated service to better prioritize urgent cases, such as those involving infants, or investing in additional phone lines to accommodate the volume of calls. 2. Online Appointment Booking: Introducing an online appointment booking system could alleviate the burden on the phone lines and provide a more convenient option for patients. This would allow parents to schedule appointments without the need for lengthy phone calls, reducing wait times for all patients and improving accessibility. 3. Extended Operating Hours: Extending the operating hours of the GP surgery could cater to the needs of working parents who may struggle to call during typical business hours. Offering evening or weekend appointments would ensure accessibility for all patients and help distribute the demand more evenly throughout the day. 4. Improved Staffing Levels: Increasing staffing levels at the GP surgery could help handle the volume of calls more effectively. Additional receptionists or support staff could assist in managing the influx of calls, providing better assistance to patients and ensuring a smoother booking process. As a parent, I urge the authorities to address these issues promptly to ensure that all patients, especially vulnerable infants, receive the timely and efficient care they deserve. By implementing solutions such as an enhanced call handling system, online appointment booking, extended operating hours, and improved staffing levels, the GP surgery can better meet the needs of its patients and provide quality healthcare services to the community.
Visited March 2024
St. Werburgh Med.Practice has not yet replied.
-
Review titled Have to fight the receptionist for an appointment
by Anonymous - Posted on 23 January 2024
I’m not sure who this woman is. I will find out her name. She has been a receptionist for a while, and I am always having to fight her to get an appointment. I tried this morning at 8:30 (23/01/2024), for myself and my son who has had a constant fever and extremely swollen tonsils. For myself, I have lost a stone the last few weeks due to some kind of blockage. I have also been in pain to the point I cannot walk at times. The receptionist didn’t want to give either of us an appointment. And because of the severity, I raised my voice slightly and ended up getting an appointment. This woman’s attitude is disgusting. She continously disregards your health for the sake of “saving space”and will even go as far as to make you question your own pain if you’re mentally vulnerable. Will be changing as soon as we can get space at an another surgery.
Visited January 2024
St. Werburgh Med.Practice has not yet replied.
-
Review titled Good practice
Rated 4 stars out of 5
by Leslie Marriott - Posted on 23 September 2023
It would be better if the appointment times were kept to,letting people in before you, it just bungs the system up and causes arguments.
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
-
Review titled Very caring practice
Rated 5 stars out of 5
by Maureen Collinson - Posted on 23 September 2023
Has my flu jab today. An amazing experience. All Staff were very friendly and helpful when and where required. It was very well organized too. The Practice have every right to feel proud of how they excelled in all matters. 10/10
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
-
Review titled Friendly practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 September 2023
Well organised, very short waiting time,was pleased to be weighed and have blood pressure checked.flu jab was very quick and painless
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 September 2023
A satisfactory visit for flu jab. Queue moved swiftly and efficiently . Polite staff and jab given swiftly after checking my details.
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
-
Review titled Very well organised flu jab clinic
Rated 5 stars out of 5
by Mrs kelly anifler - Posted on 23 September 2023
Attended for a Flu jab clinic, was in and out very fast and it was all very well organised. A few quick questions and jab was done
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
-
Review titled Excellent go practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2023
Has a lovely nurse today who was kind and friendly and made me feel at ease while I had my flu jab and also went above and beyond to do all her checks to make sure I had no allergies xxx
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
-
Review titled Flu Jab
Rated 5 stars out of 5
by Sean - Posted on 23 September 2023
A really slick operation at the practice for my flu jab. In and out within 5 minutes and all the team were very friendly. Never felt the needle go in my arm.
Visited September 2023
St. Werburgh Med.Practice has not yet replied.