St John's Medical Centre
High Street, Walsall Wood, Walsall, West Midlands, WS9 9LPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled “Female issues”
Rated 4 stars out of 5
by Anonymous - Posted on 13 October 2022
Whilst it did take 3 days of calling as the reception opened I managed to secure a GP callback consultation. The doctor was very thorough listening, questioning and explaining my options in plain terms. I did not feel rushed and am happy with the proposed treatment plan.
Visited October 2022
Review titled St John's Medical Centre
Replied on 19 October 2022
Dear Patient I am very glad to see that you have a positive consultation with one of our GPs. Thank you for leaving feedback for the Practice. I am sorry for your difficulty in contacting reception and understand this can be frustrating. Unfortunately, we are experiencing increased demand which can result in some long wait times and can only apologise for this. Kind regards Patient Experience Team
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Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2022
Had phone call off one of the doctors about menopause at St John’s medical centre She was fabulous she listened advised and put a plan in place to help me
Visited September 2022
Review titled St John's Medical Centre
Replied on 07 October 2022
Dear Patient, Thank you for your feedback. I am pleased that you have had a positive experience at your consultation with the doctor. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Infinity loop trying to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2022
I have a non urgent but significant medical issue and used the econsult service. filling in details fully. On submission i just received a text saying ring at 8am to book an appointment. Its impossible to get a non emergency appointment by calling in at 8 and you cant book another type in advance. If they need to see me in person and they already have details of my problem why can they not simply book me in a future appointment or call me to book it. They know you cannot get through at 8 am and I am not comfortable taking an emergency appointment away from someone who needs it!
Visited August 2022
Review titled St John's Medical Centre
Replied on 23 August 2022
Dear Patient, Thank you for your feedback. Please accept my apologies for the delay in replying. In response to requests from patients, we now have a number of telephone consultation appointments we can book in advance. At the telephone consultation appointment the doctor will book any required face to face appointment. We also have additional staff on the telephone from 8.00 am. Please contact me at the surgery If you are still in need of an appointment, or if I can assist further. Yours sincerely, Angela Timms Practice Manager
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Review titled Terrible booking system
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2022
Ridiculous booking system, you can't book ahead. I've tried to book several times but cannot get a appointment. I've tried there e consultant but it was totally ignored. The NHS need to step in and sort this practice out. It's there to serve the community and it's failing miserably.
Visited August 2022
Review titled St John's Medical Centre
Replied on 07 October 2022
Dear Patient, Thank you for your feedback. I am sorry to learn of your experience with the appointment booking system. There should be a safety-netting system within eConsult which alerts the practice if it is not completed within a certain length of time. I wonder if you could contact me at the surgery so that I can investigate this further. Yours sincerely, Angela Timms Practice Manager
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Review titled Using COVID as excuse
Rated 1 star out of 5
by Adrian Hale - Posted on 24 August 2022
Been with practice for years could always get an appointment or medical review know can't get in for weeks and and recently received hospital treatment and said see doctors after the weekend tried to get a appointment for burns dressing change was told nothing for 2 weeks ask about a medication review and same couldn't get an appointment always same fone on a Monday before 8 and when do all appointments gone for week or they say come to surgery for 7.50 of a morning for appointment for a call back as that's all this surgery is doing call backs especially if you have to have a face to face
Visited August 2022
Review titled St John's Medical Centre
Replied on 30 August 2022
Dear Mr. Hale, Thank you for your feedback. Further to our telephone conversation, I am writing to apologise for the problems you have experienced in obtaining an appointment. I am pleased to learn this issue has been resolved. Please do not hesitate to contact me if I can be of further assistance. Yours sincerely, Angela Timms Practice Manager
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Review titled Don't use econsult - they don't call you!
Rated 3 stars out of 5
by Anonymous - Posted on 17 August 2022
I have sent 2 econsults recently, one for me and one for my daughter. Had an acknowledgement message back both times, but no call received from the GP.
Visited August 2022
Review titled St John's Medical Centre
Replied on 23 August 2022
Dear Patient, Thank you for your feedback. Please accept my apologies for the delay in replying. I am sorry that you had not received a response to your eConsult submission at the time of your post. The Practice should be alerted, as a safety net, if an eConsult is not responded to within a particular timescale. Please contact me at the surgery If your eConsult has not been responded to in the meantime, or if I can assist further. Yours sincerely, Angela Timms Practice Manager
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Review titled Pretty good
Rated 4 stars out of 5
by Anonymous - Posted on 15 August 2022
you do have to wait for the phone to be answered or you can press one and it will ring you back when you are near the front of the queue. the receptionists are always courteous and do what they can to assist. i went for a blood test and all went well, book in sit down until appointment time, nurse comes out, blood test done, blood pressure check whilst there, sorted, home. what more can you ask. the nhs in under extreme pressure from cut backs, lack of staff, like us all, so a bit of understanding and a little bit of patience from everyone might go a long way to help them too. they must be so sick and tired of people moaning about the phones, no doctors appointments etc.,, etc., put yourself in their shoes, would you do it, or ... " c o u l d " ... you do it?
Visited August 2022
Review titled St John's Medical Centre
Replied on 23 August 2022
Dear Patient, Thank you for your positive feedback and kind words. Please accept my apologies for the delay in replying. I am pleased to learn that you have found the call back service helpful when telephoning the surgery and that you have always found the reception staff are courteous and helpful. Also that you had a good experience when attending for your blood test. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Fantastic team, brilliant nurses
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2022
I have relied on this GP multiple times over the past 4 years and they have always helped me when needed. This includes the receptionists, nurses and GPs themselves. I have been to the nurse multiple times for minor procedures and they have always been kind and reassuring and I cannot be more grateful to them.
Visited July 2022
Review titled St John's Medical Centre
Replied on 23 August 2022
Dear Patient, Thank you for your positive feedback. Please accept my apologies for the delay in replying. I am pleased to learn that you have found the GP’s, nurses and receptionists have helped you when needed and that the nurses have been kind and reassuring during your minor procedures. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Excellent Medical Centre
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2022
excellent in all respects. The telephone system is brilliant where you can request a call back to make your appointment and then a member of the reception staff will call you back to make the appointment. First class reception team, first class GP's
Visited July 2022
Review titled St John's Medical Centre
Replied on 23 July 2022
Thank you for your positive feedback. We have found that the call-back service has been welcomed by many patients. Angela Timms Practice Manager
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Review titled Fantastic staff
Rated 5 stars out of 5
by Geoff - Posted on 15 July 2022
Great staff who looked after the patients during very tough times and still do so today thank you for everything
Visited July 2022
Review titled St John's Medical Centre
Replied on 23 July 2022
Thank you for your feedback and appreciation of the services offered by the practice. Angela Timms Practice Manager