St John's Medical Centre - Ratings and reviews
Reviews
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Review titled So helpful and informative
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2023
Dr called me for telephone consultation- listened to what I had to say and the response provided was so clear, helpful and informative, with concise directions given for going forward. Really appreciated.
Visited March 2023
Review titled St John's Medical Centre
Replied on 14 March 2023
Dear Patient, Thank you for your feedback. I am pleased that you have had a positive experience at your telephone consultation with the doctor. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Good experience.
Rated 4 stars out of 5
by Peter furnival - Posted on 17 February 2023
Spoke with the practice pharmacist who was most polite and explained very clearly the reason why I am to start taking medication and what the medication will actually do, overall very pleased with the conversation I had with the gentleman.
Visited February 2023
Review titled St John's Medical Centre
Replied on 27 February 2023
Dear Mr. Furnival, Thank you for your positive response. I am pleased you are happy with the service provided by the practice pharmacist and your review has been shared with the Practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Helpful team
Rated 5 stars out of 5
by Alison - Posted on 19 January 2023
I arrived for a 7am appt and was told I had the wrong day my appt was booked for next week. There had been a clear error by the team in booking me into the wrong date. But the team were very helpful and the nurse I was due to see said she would fit me in to her schedule, which I’m sure would have been very busy. There was no fuss, just quietly and professionally the nurse and the receptionist put it right and fit me in. I didn’t even ask for this, they just offered. I’m a professional busy working woman myself, so I understand sometimes they’re maybe an error, but how it is acknowledged and rectified makes all the difference. Thank you to the early morning receptionist and especially the nurse, I really appreciated you resolving this. Thank you
Visited January 2023
Review titled St John's Medical Centre
Replied on 16 February 2023
Dear Alison, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Excellent staff and great, fast service
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2023
Since the back office merger, many things have become far better. Most notably the ability to write why I am requesting a repeat prescription (e.g. when I had to request a replacement for lost medication). I have also found the texts from the surgery very useful, as it allows them to easily update me on the process of prescriptions and any changes or issues, and I have had wonderful experiences on the phone with short wait times, and quick, responsive staff who are aware of what's needed, and are constructive, supportive, and friendly. I'm very very impressed by these changes and think the surgery is wonderful.
Visited December 2022
Review titled St John's Medical Centre
Replied on 17 January 2023
Dear Patient, Thank you for your feedback. I am pleased that you have had a positive experience. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Poor Service
Rated 1 star out of 5
by Tina Easton - Posted on 30 November 2022
Having to ring at 8am to get a phone call is not always possible. Spoke to receptionist today and said I had 2 things to talk to the doctor about. He called and we discussed the first thing, which he’s calling me back about he said I would need to make another appointment if I wanted to discuss anything else. The two issues could possibly be linked. I asked if there was a doctor at the surgery who would be able to help more with the menopause he told me he didn’t know and to call the surgery to ask. I am really struggling with the menopause and they are not helping. I had a referral to the menopause clinic, the letter was dated 2:9:22 and the appointment was 5:9:22 - I went on holiday for a week on Friday 2:9:22 and because I didn’t show for my appointment I had to get referred again
Visited November 2022
Review titled St John's Medical Centre
Replied on 01 December 2022
Dear Mrs. Easton, Thank you for your feedback. I am sorry to learn of your experience and that you are not happy with the service provided by St. John’s Medical Centre. Please accept my apologies on behalf of the Practice. It is never our intention to upset our patients. Please contact me at the Practice so that we can address your concerns. Yours sincerely, Angela Timms Practice Manager
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Review titled Compassionate and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
I had a telephone consultation two days after giving birth to my first baby. I was phoned by the GP the same morning as I booked the appointment. The GP I spoke to was compassionate and helpful. The GP listened to my concerns, explained the recommended treatment in detail and answered my questions clearly. Would recommend.
Visited November 2022
Review titled St John's Medical Centre
Replied on 16 February 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled No Response to eConsult
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
This has been my surgery for years. On Friday I used the eConsult feature to get some advice on a long-standing issue. I was told someone would get back to me via phone/text/email before 6.30pm the following Monday. To date I have had no response. I purposefully did the eConsult to help alleviate pressure on the surgery, so to simply get no response is an oversight at best, and dangerously incompetent at worst. I would not recommend this practice—it does not seem to care about its patients.
Visited October 2022
Review titled St John's Medical Centre
Replied on 19 October 2022
Dear Patient Thank you for leaving feedback for the Practice and bringing your concern to our attention. If you would kindly contact me with your details via our online query form, I would be happy to look into this for you to see why you did not receive a response within the advised time frame. I hope you have now been contacted and apologise for your experience. https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Team
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Review titled Disappointed beyond belief
Rated 1 star out of 5
by Jonathan Kendall - Posted on 18 October 2022
I have loved being at this surgery since a child. However, not being able to pre book an appointment with a GP and referring people to the out of hours number is a disgrace. I have a long standing medical condition and need to book a medication review with a GP. I cannot book an appointment on the day as this mean I can’t guarantee one and can’t plan work around it. I am disabled and need help too and from the car, so I can’t just book on the day as I have to ask for help from someone. I cannot express enough how disappointed in the practice I am.
Visited October 2022
Review titled St John's Medical Centre
Replied on 02 November 2022
Dear Mr. Kendal Thank you for your feedback. Please accept my apologies for the delay in responding. I am sorry to learn of your experience in booking a medication review with a GP. I am pleased to learn that your medication has been issued and that we have agreed a process for your mediation review. Please do not hesitate to contact me if I can be of assistance in the meantime. Yours sincerely, Angela Timms Practice Manager
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Review titled Menopause review
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2022
So today on world menopause day I had a review with my doctor. I found the details which I went through and advice received really helpful
Visited October 2022
Review titled St John's Medical Centre
Replied on 19 October 2022
Dear Patient We are happy to see that you received great care from the surgery and found the doctor helpful. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Great telephone consultation
Rated 4 stars out of 5
by Anonymous - Posted on 03 October 2022
Dr really put my concerns at ease and went into great detail to reassure and help with my symptoms. She has put a plan into place which has pleased me
Visited October 2022
Review titled St John's Medical Centre
Replied on 07 October 2022
Dear Patient, Thank you for your feedback. I am pleased that you have had a positive experience at your consultation with the doctor. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager