St John's Medical Centre - Ratings and reviews
Reviews
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Review titled Not responding
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
I contacted the surgery online on their request to arrange appointment for medication review, and over a week later I had to contact by phone as they had not responded to my request
Visited April 2024
St John's Medical Centre has not yet replied.
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Review titled Rubbish
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2024
How ridiculous that online repeat prescription requests can only be made during business hours. What is the point of that restriction apart from to make the process more difficult for the patient and encourage them to call instead.
Visited April 2024
St John's Medical Centre has not yet replied.
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Review titled Practise getting worse
Rated 1 star out of 5
by Mr a seedhouse - Posted on 13 December 2023
I have an enlarged prostate taking medication & was getting pain in my groin & lower back which can be related to prostate, I sent request on St John’s medical centre website asking for either appointment or phone consultation. Next day receptionist phoned me and said doctor had got me an appointment for physio, what on earth has that got to do with an enlarged prostate symptoms.
Visited December 2023
Review titled St John's Medical Centre
Replied on 29 December 2023
Dear Mr Seedhouse I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Wonderful practice
Rated 5 stars out of 5
by Marie - Posted on 10 December 2023
The receptionist was very helpful to help me with a health issue, to help me to contact the right person who could help. The receptionists are most kind and always do all they can to help. I just also wanted to praise all the staff working in this practice. I feel highly supported by a skilled and empathetic team where helping, in the best way they can, is at the heart of this practice. I cannot praise them enough and just to say a huge thank you.
Visited November 2023
Review titled St John's Medical Centre
Replied on 29 December 2023
Dear Marie Thank you so much for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team
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Review titled .bad receptionist
Rated 3 stars out of 5
by Julie Carnall - Posted on 26 June 2023
I have a second degree burn on my leg and was told by my doctor it needed to be dressed by the nurse for a couple of weeks which was fine but when I tried to get an appointment I was to I have to wait 7 days for an appointment bearing in mind I have diabetes and recovering from cancer it's just not on I will do it my self this happened today 26.06.2023
Visited June 2023
Review titled St John's Medical Centre
Replied on 03 July 2023
Dear Julie I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2023
The nurse I saw was polite and very helpful understanding and knowledgeable very experienced and professional which put me at ease
Visited June 2023
Review titled St John's Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Excellent telephone consultation
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
An excellent telephone consultation concerning a problem with my blood pressure resulting in an almost immediate one to one consultation with a doctor and a modification to my prescriptive medication If the practioner had not been so professional with his questioning I feel something would have been missed as I don’t give up information that easily! Well done and keep up the good work
Visited May 2023
Review titled St John's Medical Centre
Replied on 24 May 2023
Dear Patient, Thank you for your feedback. I am pleased that you have had a positive experience at your telephone consultation with the doctor. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Don't answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
At 8.00 you won't answer the phone on speed dial at 8.01 you answer the phone telling lies about being at the end of a 30 person que
Visited April 2023
Review titled St John's Medical Centre
Replied on 15 May 2023
Dear Patient, I am sorry to learn of your experience when trying to contact the practice by phone. The telephone system is computerised and should automatically open at 8.00 am, putting all the callers ringing at this time in a queue. I am sorry that this did not happen for you until 8.01 and would like to investigate this further. Please contact me at surgery so that I can raise this with the telephone supplier. I will also be able to check on the accuracy of your queueing position and the reason for this. This will enable us to put measures in place to ensure this does not happen again. Yours sincerely, Angela Timms Practice Manager
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Review titled So helpful and informative
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2023
Dr called me for telephone consultation- listened to what I had to say and the response provided was so clear, helpful and informative, with concise directions given for going forward. Really appreciated.
Visited March 2023
Review titled St John's Medical Centre
Replied on 14 March 2023
Dear Patient, Thank you for your feedback. I am pleased that you have had a positive experience at your telephone consultation with the doctor. Your response has been shared with the practice team. Yours sincerely, Angela Timms Practice Manager
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Review titled Good experience.
Rated 4 stars out of 5
by Peter furnival - Posted on 17 February 2023
Spoke with the practice pharmacist who was most polite and explained very clearly the reason why I am to start taking medication and what the medication will actually do, overall very pleased with the conversation I had with the gentleman.
Visited February 2023
Review titled St John's Medical Centre
Replied on 27 February 2023
Dear Mr. Furnival, Thank you for your positive response. I am pleased you are happy with the service provided by the practice pharmacist and your review has been shared with the Practice team. Yours sincerely, Angela Timms Practice Manager