St James Medical Practice Limited
The Firs Medical Centre, 26 Stephenson Road, London, E17 7JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent staff
Rated 5 stars out of 5
by Chin ooi - Posted on 31 March 2025
Very courteous receptionist. Polite with a smile on her face. One of the best though i have not met her before. The GP was most sympathetic very gently spoken and reassuring considering my situation. I went in with a heavy heart shaking but came out relieved.
Visited March 2025
Review titled St James Medical Practice Limited
Replied on 03 April 2025
Dear Chin Ooi, Thank you so much for your kind words. We're so happy to hear that our receptionist and GP made you feel comfortable and supported during your visit. It’s wonderful to know that you left feeling relieved. We truly value your feedback and will be sure to pass it along to our team. Wishing you all the best. The St James Management Team
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Review titled Poor communication and service
Rated 1 star out of 5
by Emily Stuart-Pennink - Posted on 12 March 2025
I have MS and needed to arrange jabs ordered by my neurologist last December as part of steps needed to change medication. Having chased a first jab, I was only informed on the day the second jab was due that the practice was refusing it, causing stress anxiety and likely delay to my MS treatment. This is unresolved. I was not informed in February of a letter directing this should happen as I am a few months off by 50th birthday. It seems there is a failure to communicate with me about what is going on in good time and it has now been referred back to my consultant by letter. I am left with the prospect of being forced to postpone my treatment due to this failure.
Visited March 2025
Review titled St James Medical Practice Limited
Replied on 20 March 2025
Dear Emily, Thank you for sharing your feedback and I’m really sorry to hear about the distress this situation has caused you. We absolutely understand how important it is to stay on track with your treatment. To help resolve this, I’d encourage you to contact the surgery directly so that you can discuss this matter further with a senior member of our staff. They will be able to look into the situation and work towards a solution as quickly as possible. Please don’t hesitate to reach out so we can assist you in any way we can. The St James Management Team
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Review titled Baby vaccinations
Rated 5 stars out of 5
by Sarah - Posted on 31 March 2025
The appointment was on time. The nurse was friendly and compassionate. I was able to book my follow up appointment with reception before I left.
Visited March 2025
Review titled St James Medical Practice Limited
Replied on 03 April 2025
Dear Sarah, Thank you for your positive feedback. We're glad to hear that your appointment was on time and that our nurse made you feel comfortable and cared for. It's great to know that booking your follow-up was seamless as well. We look forward to seeing you again soon. The St James Management Team
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Review titled Sufficient
Rated 4 stars out of 5
by Mrs J Pratchett - Posted on 07 February 2025
Phone options don’t seem to work always have’ta press option 5 and wait sometimes a very long time. When you get through it’s a 2 min conversation to be sent a link to your phone. Doctor phoned n vas very helpful no complaints
Visited February 2025
Review titled St James Medical Practice Limited
Replied on 13 February 2025
Dear Mrs J, Thank you for your feedback. We’re sorry to hear about the difficulties you've encountered with the phone system and we truly appreciate you bringing this to our attention. We understand how frustrating wait times can be. We're glad to hear that once you got through, the doctor was helpful and provided great care. We’re constantly working to improve, so your input is valuable. If you ever experience any issues again, please don’t hesitate to let us know. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by William Magu - Posted on 05 February 2025
The doctor came around to fetch me towards the review room. Great advice provided and an important number from which to seek discounted membership to gym.
Visited February 2025
Review titled St James Medical Practice Limited
Replied on 13 February 2025
Dear William, Thank you for your positive feedback. We're so glad to hear that the doctor made you feel welcomed and provided helpful advice. We're also happy that you found the gym membership information valuable. If you ever need any further guidance or assistance, feel free to reach out. We're here to help. The St James Management Team
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Review titled Very kind helpfull and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2025
Thanks to reception staff for their help over the phone and at reception. They show kindness and were very helpfull. Thanks to the GP who was very attentive, kind and reassuring. All were very approachable and smiley, very helpfull for keeping a good spirit and optimism especially when we deal with health challenges
Visited February 2025
Review titled St James Medical Practice Limited
Replied on 20 February 2025
Dear Patient, Thank you so much for your kind words. We're thrilled to hear that our reception staff and GP made such a positive impact on your experience. It's our goal to provide not just professional care, but also kindness and support. We truly appreciate you taking the time to share your feedback and we'll be sure to pass it along to the team. Wishing you all the best in your health journey. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2025
The doctor was very attentive, explained everything to me in detail, and prescribed me medication. He showed me everything I needed and told me to make an appointment again if I had any problems.
Visited February 2025
Review titled St James Medical Practice Limited
Replied on 13 February 2025
Dear Patient, Thank you for your kind review. We're glad to hear that the doctor was able to provide you with clear explanations and the care you needed. It’s great that you felt well-informed and supported throughout your visit. Don’t hesitate to reach out if you have any questions or need further assistance in the future. The St James Management Team
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Review titled At James practice is great
Rated 5 stars out of 5
by Fatiha - Posted on 04 February 2025
Very good service reception very kind and helpful and doctors st James practice kind and helpful today I went to nhs health check muse was kind and helpful
Visited February 2025
Review titled St James Medical Practice Limited
Replied on 13 February 2025
Dear Fatiha, Thank you for your kind review. We’re so happy to hear that you had a positive experience with both our reception team and the doctors. It's great to know that your NHS health check went smoothly and that our staff were able to assist you with care and kindness. We truly appreciate your feedback and are here if you need anything else in the future. The St James Management Team
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Review titled Smear Test
Rated 4 stars out of 5
by Vera - Posted on 05 February 2025
Had a nice experience. The nurse was great making me feel at ease during the procedure. I was scared but I have not experienced any pain or discomfort.
Visited February 2025
Review titled St James Medical Practice Limited
Replied on 13 February 2025
Hi Vera, Thank you for sharing your experience. We're so glad to hear that the nurse made you feel at ease and that the procedure went smoothly without any pain or discomfort. It's completely normal to feel nervous, so it's wonderful to know that you felt well cared for. The St James Management Team
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Review titled Good GP
Rated 4 stars out of 5
by Christina Pasquali - Posted on 23 January 2025
The GP we saw today was thorough, attentive and provided very good service. She checked my daughter and provided a follow up review which gave me the reassurance that the symptoms were being monitored.
Visited January 2025
Review titled St James Medical Practice Limited
Replied on 24 January 2025
Dear Christina, Thank you for sharing your positive experience. We’re so glad to hear that the GP was thorough and attentive and that the follow-up review gave you the reassurance you needed. Your feedback means a lot to us and we’re happy to have been able to care for your daughter. We look forward to supporting you again in the future. The St James Management Team