St James Medical Practice Limited
The Firs Medical Centre, 26 Stephenson Road, London, E17 7JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice with compassionate staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2025
As a long term patient (over 10years) I am grateful for St James Medical Practice. My family and I have received responsive and compassionate treatment from the staff including receptionists. Today I received a same day appointment (submitted my request online) for a condition and was made to feel comfortable and cared for by the Dr and the chaperone. I was supported by the receptionist regarding next appointments. I collected my prescription straight after the appointment. A very satisfactory experience from start to finish.
Visited June 2025
St James Medical Practice Limited has not yet replied.
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Review titled wonderful nurse
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2025
had my first pap smear after avoiding it for too many years, the nurse was great. i got overwhelmed and teary but she stopped when it was too much and let me do part of it myself when i asked. made an unpleasant procedure a lot easier
Visited June 2025
St James Medical Practice Limited has not yet replied.
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Review titled Great practice!
Rated 5 stars out of 5
by Vasco - Posted on 23 May 2025
Booked in via an online triage and got seen within two weeks in person. The staff were kind and the diagnosis was quick and effective.
Visited May 2025
Review titled St James Medical Practice Limited
Replied on 23 May 2025
Dear Vasco, Thank you for sharing your experience. We’re pleased to hear that the online triage system worked well for you and that you were seen promptly in person. It’s great to know our staff made you feel cared for and that your diagnosis was timely and effective. We appreciate your feedback and look forward to continuing to support your healthcare needs. The St James Management Team
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Review titled Fantastic Gp
Rated 4 stars out of 5
by Jamila Abuubakar - Posted on 27 May 2025
The receptionist are polite and respectful, the nurse was amazing and she did her job very well am very happy with GP and the staff.
Visited May 2025
St James Medical Practice Limited has not yet replied.
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Review titled Difficult to get appointments. Very poor communication.
Rated 2 stars out of 5
by Ruth Desforges - Posted on 01 May 2025
I have just discovered that I missed a call today as I received a text to say so. I was not aware that I had a call booked and I was at work and teaching when they tried to call so my phone was on silent. How can I be expected to take a call when I have not now notified about not have had an opportunity to say whether the time and date is suitable for me?
Visited May 2025
Review titled St James Medical Practice Limited
Replied on 23 May 2025
Dear Ruth, Thank you for your feedback and I'm very sorry to hear about the confusion and inconvenience caused by the missed call. We completely understand how frustrating it must be to receive a call you weren’t aware had been scheduled, especially when you’re at work and unable to answer. You’re absolutely right that patients should be notified in advance and given the opportunity to confirm whether the timing is suitable. We apologise that this didn’t happen in your case. We'll review our appointment communication process to ensure that all patients receive clear notification and confirmation of telephone appointments moving forward. If you haven’t already been rebooked and still require a consultation, please contact the practice at your earliest convenience and we’ll do our best to arrange a time that works for you. Thank you again for bringing this to our attention. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Miroszlava Bila - Posted on 23 May 2025
I asked for a meeting, they quickly organized it for me, prescribed a blood test, everything as I asked, thank you
Visited May 2025
Review titled St James Medical Practice Limited
Replied on 23 May 2025
Dear Miroszlava, Thank you for your feedback. We’re glad to hear that your appointment was organised quickly and that your requests were met promptly. It’s great to know we could assist you with the blood test as needed. Thank you again for sharing your experience. The St James Management Team
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Review titled Excellent care
Rated 5 stars out of 5
by Fabio - Posted on 28 May 2025
The clinician was professional and knowledgeable. I was also referred to a specialist clinic and very happy with that. Thanks
Visited May 2025
St James Medical Practice Limited has not yet replied.
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Review titled Great customer service
Rated 4 stars out of 5
by Anonymous - Posted on 02 June 2025
I called the Gp and spoke to a receptionist to make an enquiry for the prescription (for my child)sent by a consultant from the hospital. She was very kind and helpful and was able to resolve the issue for me.
Visited May 2025
St James Medical Practice Limited has not yet replied.
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Review titled Very helping staff
Rated 5 stars out of 5
by Ayesha - Posted on 19 May 2025
Very happy with my gp. Very helpful and caring always. Always treat me professionally and informs me properly about my health. Than you
Visited May 2025
Review titled St James Medical Practice Limited
Replied on 23 May 2025
Dear Ayesha, Thank you so much for your kind words. We’re delighted to hear that you feel supported, informed and well cared for by your GP. Providing professional, compassionate care is exactly what we strive for and it means a great deal to know that this has been your experience. We truly appreciate you taking the time to share your feedback—thank you again! The St James Practice Management Team
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Review titled Good medical care but...
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2025
Saw a doctor who really took time over examination so I felt reassured and not rushed. The old St James surgery has been demolished and no sign of the new one despite the building being finished. So 'temporarily' located at the firs. In the absence of any updates this looks like the usual empty promises and being kept in the dark.
Visited May 2025
Review titled St James Medical Practice Limited
Replied on 23 May 2025
Dear Patient, Thank you for your feedback, we’re really pleased to hear that you had a reassuring and thorough consultation with the doctor. Taking the time to listen and examine properly is something we believe every patient deserves. We also appreciate you raising your concerns about the new St James Surgery site. We completely understand the frustration around the delay and the lack of visible updates. Whilst we are based at The Firs we are doing our utmost to ensure continuity and quality of care for all our patients. Thank you again for your patience and understanding. The St James Management Team