St James Medical Practice Limited - Ratings and reviews
Reviews
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Review titled Good Practice
Rated 3 stars out of 5
by Gail Rudder - Posted on 08 March 2024
I had a good experience with the practice on 7 March, the doctor listened and gave advice on what to do to resolve my health issue.
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 12 March 2024
Dear Gail, Thank you for your feedback. We are pleased to hear of your positive experience with our surgery. It is our priority to provide an excellent standard of care to all our patients. Your well-being is important to us and we are here to support you in resolving your health concerns. The St James Management Team
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Review titled ordering repeat prescription.
Rated 3 stars out of 5
by Anonymous - Posted on 06 March 2024
I have been trying to log on to the surgery but cannot to so as it wont recognise my details. I registered with patient access and made a nore of the ridiculously long password but it will not accept it. I want to order some more co-codamol as I have run out. Please advise. I give up. This is getting stupid
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Patient, We apologise for the frustration you've experienced in trying to access our online services. Patients can use various means to request medication including requesting them through our website, requesting them through your pharmacy or you can submit a written request at our surgery. We're here to help ensure you have access to the medication you need. Thank you for your patience and understanding. The St James Management Team
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Review titled Horrible experience
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2024
I wait more than an hour for a nurse to consult me, not even a doctor, to tell me that it's a virus and it goes away on its own and she can't help me. I asked for an exemption because I missed school and she told me that it is not possible.thank you so much for losing my time
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 10 May 2024
Dear Patient, We apologise for your most recent experience at the surgery. Unfortunately, we are unable to identify you so can not look into the consultation you had. If you would like to discuss this feedback further please call or visit the surgery to speak to a senior member of staff. The St James Management Team
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Review titled Service good to a degree.....
Rated 2 stars out of 5
by Optical - Posted on 07 March 2024
Went for blood test with my mother today 7th March 2024 at St James Health Centre the nurses seemed lovely enough and friendly, I told the nurse that I had my own plasters as I really dislike when they put that white medical tape over the cotton wool after taking blood, her response was " I've got plasters and there better than the ones I have" I didn't respond to that, but I thought in my mind are you insulting my plasters ? After our bloods were taken we decided to go and get coffee & cake at John Lewis,mum then tells me the nurse put cotton wool and that white medical tape, after I told her I had my own plasters, what was she implying ? She was laughing and joking with one face and her actions were completely different. That nurse fell at the last hurdle, hence two stars So that was our experience.
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 12 March 2024
Dear Optical, It seems you have submitted a review for the phlebotomy department on the St James Surgery's website. Although we are in the same building we are 2 separate entities. The St James Management Team
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Review titled Great Dr experience
Rated 4 stars out of 5
by Richard Smith - Posted on 25 March 2024
Very through and kind Took an interest in my wellbeing Gave me confidence Took his time with me which was a welcomed change
Visited March 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Richard, We're delighted to hear that you felt well taken care of during your appointment. Providing thorough and compassionate care is our priority and we're glad that our approach made a positive difference for you. The St James Management Team
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Review titled No title
Rated 3 stars out of 5
by Anonymous - Posted on 04 March 2024
I completed the e-consultation for my son in the morning. I've got a call a few hours after : doctor can see him today and we got the appointment. We were there in time and we needed to wait almost 30 minutes, then the doctor called us in the room. I explained him what's the problem. He writen down everything...i said he have hearing problem and he wrote "No hearing" problem. He wrote also he is "well, active, playful, happy kid, good skin colour". My son was almost sleeping infront of him because of his fever! When i said he can not keep Calpol down, when he drink it, in a few minutes time he throw out everything from his stomach, then the doctor explained to me how i need to give him to drink it. There is no problem with drinking it. The problem is to keep it down! he doesn't have any problem with nurofen for example. And he wrote down again "try Calpol" Why??? To make him suffer more? I am not worrying enough about him? Or cleaning enough?
Visited February 2024
Review titled St James Medical Practice Limited
Replied on 12 March 2024
Dear Patient, Thank you for your review and we are sorry to hear you had a frustrating visit recently. Unfortunately, we are unable to identify you and are unable to personally look into your complaint. Could you please contact the surgery so we can further look into your feedback. The St James Management Team
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Review titled Very professional and great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
First impressions after switching surgery great service provided in all medical issues for example blood test spot on if needed,medical check and follow up are carried out professionally.
Visited February 2024
Review titled St James Medical Practice Limited
Replied on 18 April 2024
Dear Patient, We're thrilled to hear that you've had such positive experiences since switching to our surgery. Providing excellent medical care and service is at the heart of what we do and we're glad to hear that our team has been able to meet your needs. We strive to maintain a high standard of professionalism and care. Your health and well-being are our top priorities. The St James Management Team
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Review titled Traumatised!!
Rated 3 stars out of 5
by Anonymous - Posted on 22 February 2024
Today I had my cervical screening. It wasn't my first time. The nurse that did it wasn't very good when taking the sample. She was doing it very fast and I had to keep telling her to stop and slow down. She poked and prodded me in a very violent way. She mentioned that my womb was very far away hence she needed to go deeper. The first time she poked the stick straight in without any prior notice. I did jump in pain. The second time she rushed and pushed in the instrument used to open me up wider. I again had to ask her to slow down and stop. The third time she tried again this time listening to what I requested and slowly took the sample required. I asked why are you rushing. She mentioned something along the lines "I wasn't given any notice that I'd be doing the screening" also she informed that she "has 15 minutes to complete the session from the time she calls me". She called me 15 mins later than my appointment time hence she could have been rushing. Once the screening had been completed I was very sore and in lots of pain. I have been bleeding / spotting since the procedure. This has never happened to me before with my other cervical screenings. I do hope no one else has to ever go through the same traumatising episode like me!
Visited February 2024
Review titled St James Medical Practice Limited
Replied on 27 February 2024
Dear Patient, We are sorry to hear about your distressing experience during your cervical screening. It is important to prioritise your well-being and we understand how such an encounter can be unsettling. Please could you contact the surgery directly so we can personally look into and discuss your feedback further. The St James Management Team
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Review titled I wasted there time
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
I saw practice nurse for high blood pressure and a chest infection, I got the feeling she was very angry with me and told me to buy my own blood pressure monitor and do it myself at home,I dont think I ever want to ho back there, but if I need to will deffo ask not to see this person again.the rest of the staff were very nice.
Visited February 2024
Review titled St James Medical Practice Limited
Replied on 06 March 2024
Dear Patient, We sincerely apologise for any discomfort or dissatisfaction you experienced during your recent visit to our GP surgery. We appreciate you bringing this matter to our attention, as your feedback is crucial for us to continually improve our services. As we are unable to identify you we are not able to personally look into your feedback. Please contact the surgery directly and speak to a senior member of staff who can go through your feedback with you. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Marinela - Posted on 28 February 2024
Lovely and friendly nurses. I'm very happy with my experience today! Everything was explained to me very carefully and with a lot ot of patience. I would recommend the practice to my family and friends.
Visited February 2024
Review titled St James Medical Practice Limited
Replied on 12 March 2024
Dear Marinela, We are delighted to hear about your positive experience with the nurses. Providing attentive care and valuable advice is at the core of our commitment to your well-being. Your health is our priority and we appreciate the opportunity to be of service. The St James Management Team