St James Medical Practice Limited
St. James Health Centre, 47 St. James's Street, Walthamstow, London, Greater London, E17 7NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Average /Poor
Rated 2 stars out of 5
by Patsy - Posted on 04 June 2024
Chaotic practice unfriendly and ineffective receptionists . This is the second online consultations i had to submit the first one was ignored . A few weeks ago i received a prompt regarding a blood test that was incorrect as i had not had a blood test . Extremely worrying .No continuity as never see the same doctor . Disappointing service sadly.
Visited June 2024
St James Medical Practice Limited has not yet replied.
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Review titled Excellent doctor
Rated 4 stars out of 5
by Shirley Mulhall - Posted on 04 June 2024
Saw dr k. Excellent doctor. Lovely manner & explained everything throughly. Was in on time & everything went smoothly.
Visited June 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Shirley, Thank you for your kind review. We’re thrilled to hear that your appointment with the Dr went smoothly and that you found them to be an excellent doctor. It’s great to know that they took the time to explain everything thoroughly and that you had a positive experience. We appreciate your feedback and look forward to continuing to provide you with excellent care. The St James Management Team
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Review titled Almost impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2024
Each appointment requires an online form and then a call back which if you miss it you have to start the process from scratch. This is extremely difficult when working full time. I was called on a Saturday morning when the online form stated I would be called 8-6 on a weekday. Despite detailing a skin condition that I have a history of and an concerned about returning I was directed to an out of hours GP via the phone who could therefore not examine me. He was quite dismissive of the photo I sent 'not looking very very bad' to which I explained this is why I wanted an in person appointment. He told me he was writing a referral for my private health insurance, however when I went to the GP practice to pick it up the notes say that he told me he was unable to do a referral. I also felt like he was rushing to get me off the phone. Overall this has added an extra week onto the process and I am back to square one having to use the online form to try to be seen in person. This is both frustrating and stressful and requires a huge amount of to just get an appointment.
Visited June 2024
St James Medical Practice Limited has not yet replied.
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Review titled Excellent Practise
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
Excellent experience - we were seen quickly by a very skilled nurse who put my daughter at ease. The team at the practise care and this is routinely demonstrated at every visit.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Patient, Thank you so much for your wonderful feedback. We are thrilled to hear that you had an excellent experience and that our skilled nurse was able to put your daughter at ease. Our team takes great pride in providing compassionate and timely care to our patients and it's gratifying to know this is reflected in your visits. We look forward to continuing to support you and your family. The St James Management Team
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Review titled Prompt Service
Rated 4 stars out of 5
by Kim - Posted on 20 May 2024
I was due a vaccine and the nurse was wonderful - checked my general wellbeing before administering the vaccine and re-scheduled my bloodworks - gave advice which was very helpful
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Kim, Thank you for your kind review. We are pleased to hear that you had a positive experience with our nurse. It's great to know that the nurse took the time to check your general wellbeing, reschedule your bloodwork and provide helpful advice. Your health and comfort are our top priorities. We appreciate your feedback and look forward to continuing to support your healthcare needs. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Ash - Posted on 17 May 2024
Last night I submitted a request to increase my blood pressure medication. Today I received a call and was offered a face to face appointment within the hour. My prescription was already sent to my pharmacy by the time I was leaving the practice. The doctor was polite, understanding and listened. I’ve used this practice a lot and bar some issues with HRT prescribing which isn’t really quiet up to date, it’s a wonderful practice, with many excellent doctors and fantastic receptionists. I couldn’t ask for a better GP surgery.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Ash, Thank you for sharing your experience. We're delighted to hear that you received prompt and efficient care for your medication request. It's wonderful to know that our doctor was polite, understanding and attentive to your needs. We appreciate your kind words about our team and will continue to strive for excellence. Regarding the HRT prescribing issues, we value your feedback and will review our processes to ensure they are up to date. Your input is crucial in helping us improve our services. Thank you for your trust and for being a valued patient at our practice. The St James Management Team
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Review titled Reception issu but Great GP service
Rated 4 stars out of 5
by Carole Bredon - Posted on 21 May 2024
Thanks to your team of GP always looking well after me, very kind and understanding and especially when feeling at my worst, physically and because of that emotionally and feeling very vulnerable. I would like to complain though about some of your receptionists ( not all of them) who sometime seems very reluctant to organise an apt and ask very medical questions to decide or not to organise for an apt. I though this should be done by the triage and/or by doctors themselves, especially when the situation of our health is very difficult and make us patients feel very vulnerable, it is then very hard then to fight our way through to a doctor. Thank you to take my comment in consideration for myself but also for other patients who might not feel well enough to fight for themselves when at their most vulnerable state.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Carole, Thank you for your feedback and for your kind words about our GP team. We are glad to hear that you feel well cared for, especially during difficult times. We also appreciate your constructive criticism regarding your experience with some of our receptionists. Your concerns are important to us and we understand the frustration you feel when facing challenges in scheduling appointments. We will address this issue with our reception team to ensure a smoother and more compassionate process for all patients. Thank you for bringing this to our attention. Your comments will help us improve our services for everyone, especially those feeling vulnerable. If you have any further concerns or need assistance, please don't hesitate to reach out. The St James Management Team
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Review titled Always lovely treatment.
Rated 5 stars out of 5
by Angie - Posted on 13 May 2024
This visit was for a shingles jab. It was with the lovely, always friendly Irish nurse. She checked my blood pressure and weight and I nice little chat. She is so gentle I didn't even feel the needle. It's always a pleasure to see her.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Angie, Thank you for your lovely review. We’re delighted to hear that your visit for the shingles jab was such a positive experience. Our friendly health care assistant will be thrilled to know that you appreciated her gentle care and the pleasant chat. Your kind words mean a lot to us and we look forward to seeing you at your next visit. The St James Management Team
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Review titled Attentive staff member
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
The supervisor was genuinely empathetic with my concern and was patient even though I was getting quite irritated. A credit to the practice🙂
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Patient, Thank you for sharing your experience. We are glad to hear that our supervisor was able to assist you with empathy and patience. We strive to provide compassionate care to all our patients, especially in challenging situations. Your recognition means a lot to us and we will make sure to pass on your kind words to the supervisor. Thank you for your feedback and for being a part of our practice. The St James Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Brenda - Posted on 13 May 2024
From the beginning, the receptionist & the GP were both helpful, took that extra mile. The receptionist helped in filling out the form for me & realised how urgent my situation was, it happened on a Friday afternoon & on Monday morning I received a text informing me that I will receive a call from a GP. I did receive the call, the doctor was very kind, considerate & understanding, I felt low & broke down, she gave me inspiration, encouragement. I felt heard & like there is a light at the end of the tunnel. It was everything a patient wishes for, time consideration & understanding.
Visited May 2024
Review titled St James Medical Practice Limited
Replied on 06 June 2024
Dear Brenda, Thank you for sharing your experience with us. We are so pleased to hear that our receptionist and GP provided the extra support you needed during a difficult time. It's wonderful to know that you felt heard, inspired and encouraged by our team. We strive to offer compassionate and timely care to all our patients, and your feedback reaffirms our commitment to this goal. We are here for you and will continue to support you in any way we can. Thank you for your kind words and trust in our practice. The St James Management Team