Southwell Medical Centre - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Vicki Gardner - Posted on 19 October 2023
Rang up at 2.15pm with a non urgent appointment request. Was seen the same afternoon. Treated with respect and courtesy by the Dr. and suitable treatment agreed. The medical centre always try their best often in difficult circumstances. Thank you.
Visited October 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Dear Vicki, Thank you for taking the time to leave some feedback for us about the service you have received. I am pleased to hear it was a positive experience for you. I will ensure that your feedback is relayed to our team members. Kind regards Danielle Croucher Practice Manager
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Review titled Very good appointment
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
Very impressed by my new GP. It was like having a chat with someone I'd known for years. He discussed my reason for being there in a friendly and informative manner, and I departed feeling that all the various options had been fully explored and explained.
Visited September 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you very much for taking the time to leave feedback about our services. I am really pleased to hear that you feel you have received a good level of service. I will ensure that this feedback is relayed to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Post Partum Care
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
I have been very disappointed with the care that I have received during my pregnancy and post partum. During my pregnancy I saw different midwives , resulting in inconsistencies of information on my babies size. A high co2 reading at one appointment which I was told must be a faulty machine. My babys size and growth was told at one point not a concern and then at another point it was and I was informed that I should of had a growth scan, but fortunately I had elected for a planned ceaserean section. I have spoken to doctors regarding a blood test which I was told by midwife I should book due to having blood loss after birth. I was then told on arrival to appointment that I needed to wait. I contacted the medical centre, months later to enquire for blood test as I had not been contacted.
Visited September 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for taking the time to feed back about the service that you have received. Unfortunately, I am not able to respond as the feedback that you have left relates to the midwifery service. Whilst this service uses our building, they are not employees of the surgery. I will of course provide a copy of your feedback to the midwifery team. Kind regards Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
Called up at 3pm asking for advice for my 8 week old daughter, they offered us an appointment for 4:30 the same day. Brilliant to be able to actually get through to a gp, which has been a problem with my previous surgery.
Visited August 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for your kind comments. It is always really nice to hear when we have done something well. I will ensure that your comments are fed back to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Great menopause support
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
My doctor has offered thorough advice and support with regard to the menopause and made me feel empowered and supported- thank you !
Visited August 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you very much for taking the time to leave some positive feedback for us. We are really grateful that you have taken the time to comment on the service you have received. I will ensure that I pass on your comments to our team. Kind regards Danielle Croucher Practice Manager
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Review titled The best of the NHS
Rated 5 stars out of 5
by Emma S - Posted on 04 August 2023
Spoke to a GP on Monday morning who referred me to Newark for a scan. Scan appointment booked same day for 4 days later. Scan completed and results passed back to doctor in a matter of hours. Follow up phone call from same GP Friday pm. Amazing service. Thank you.
Visited July 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Excellent fast response
Rated 5 stars out of 5
by Ian Baird-Smith - Posted on 05 July 2023
I called the practice this morning and was given an appointment at 10:20. The doctor was thorough, very friendly and listened well to what I explained. She gave me a diagnosis and some treatment. I was very pleased with the whole experience and the speed of response of the practice.
Visited July 2023
Review titled Southwell Medical Centre
Replied on 11 July 2023
Thank you for taking the time to leave some positive feedback for the surgery. I will pass on your comments to our team at the next team meeting. Kind regards Danielle Croucher Practice Manager
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Review titled Efficient very quick service
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2023
I rang for a GP appointment was given available dates and then informed there was also one in 5 minutes ,which I was fortunately able to attend Saw Gp on time and also then another Gp colleague who had a specialist interest and knowledge of my problem . I was given advice and prescription and out of surgery within 20 mins of ringing for an appointment . I felt I had to share this experience when there is so much negativity around obtaining a GP appointment .I could not have had a more positive one . Thank you to all admin and medical staff
Visited July 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for the kind comments that you have left for our service. All positive feedback is discussed with members of our team. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Looked after my little lad
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
My son was really unwell - I called the practice in the morning & gave details to the receptionist, who noted it down & told me she'd let a doctor know. Within 5 minutes a lovely doctor called back who booked him in to be seen that morning. Another lovely doctor checked my son over & put up meds, that doctor was concerned about something - & being a Friday (so weekend approaching) asked me to come back in the afternoon to recheck him to see if he had improved. Luckily he had. But it put all our minds at rest. Thank you all again, so much! I can't mention names, but hopefully those doctors know who they are!
Visited June 2023
Review titled Southwell Medical Centre
Replied on 11 July 2023
Thank you for taking the time to leave some feedback for the surgery. I am pleased to hear you were happy with your experience at the surgery and will be sure to pass on the comments to the team at the next staff meeting. Kind regards Danielle Croucher Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I have had to use the surgery twice this month for my two sons, having rarely used the GPs before. I was very impressed with the Care Navigators on both occasions. They took the time to get a brief idea of my concerns to arrange appropriate and timely appointments and sent me links so I could send photos ahead of the appointments. The GPs on both occasions were amazing taking the time to listen and arranging what was needed. The dispensing team were friendly and efficient as ever. Thanks so much for your care during a time of extreme NHS pressures.
Visited June 2023
Review titled Southwell Medical Centre
Replied on 11 July 2023
Thank you very much for taking the time to leave some feedback for the team. I will be sure to pass on your comments at the next staff meeting. We always do our best to provide a good level of service and will continue to aim for this level of service. Kind regards Danielle Croucher Practice Manager