Southwell Medical Centre
The Ropewalk, Southwell, Nottinghamshire, NG25 0ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Highly efficient
Rated 5 stars out of 5
by Margaret H - Posted on 11 June 2024
9.30- filled in online form for non urgent but concerning skin problem. 10.40- received phone call offering appointment 11.15 - mole measured and examined. 11.20- left surgery greatly reassured.
Visited June 2024
Southwell Medical Centre has not yet replied.
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Review titled Very caring
Rated 5 stars out of 5
by Hayley - Posted on 10 May 2024
I wanted to say a big thank you to Nurse H for being so caring and empathetic during my appointment this morning (10/05). I was nervous and having a bit of a wobble around another issue that I hadn’t realised until that moment, but Nurse H was able to make me feel less apprehensive and showed she understood and able to put me at ease. She listened and said all of the right things so I ended up having a really positive experience. I went away feeling much better, thank you.
Visited May 2024
Review titled Southwell Medical Centre
Replied on 14 May 2024
Hi Hayley, Thank you very much for leaving feedback about your experience with us. I am really pleased to hear that you left the surgery feeling less apprehensive and I will certainly feedback to the staff member in question. Kind regards Danielle Croucher Practice Manager
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Review titled Impressive service
Rated 4 stars out of 5
by Colin - Posted on 25 April 2024
Used the AccuRx Triage Service via the NHS mobile app for the first time. Easy to fill form completed and sent at 0810. Doctor called me at 0920. Appointment made same day for 1045. Saw friendly and efficient medical practitioner and prescribed antibiotic treatment. Prescription fulfilled by 1105. Job done. Excellent service, and well done to the whole team. Thank you!
Visited April 2024
Review titled Southwell Medical Centre
Replied on 14 May 2024
Hi Colin, Thank you very much for taking the time to leave us some positive feedback. We always aim to provide a good level of service and I'm pleased to hear that we have achieved this for you. I will pass on your comments to members of our team during our next Practice Meeting. Kind regards Danielle Croucher Practice Manager
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Review titled Caring and considerate
Rated 5 stars out of 5
by Marie` Worley - Posted on 22 April 2024
After the recent death of my Aunt I have found the experience dealing with the Doctors and staff at the Medical Centre extremely considerate, understanding and helpful. This made the sad experience much easier because I was kept in touch with the procedure, with the Doctor keeping me informed all the way. I would like to thank all the Doctors and staff.
Visited April 2024
Review titled Southwell Medical Centre
Replied on 14 May 2024
Hi Mrs Worley, I am really sorry to hear about your loss. Thank you for taking the time to reach out and leave us some feedback about our service. I will ensure that this feedback is passed on to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled “Thank you”
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I just want to say thank you for all the help and support you have given me throughout the last 6 months … I appreciate fully that your workload is seriously stretched to the limit with one thing and another but just wanted to say a personal thank you for the help you’ve given me …
Visited March 2024
Review titled Southwell Medical Centre
Replied on 14 May 2024
Thank you very much for taking the time to leave some feedback about the service you have received from us. I am really pleased to hear that you have had a positive experience. I will ensure that your feedback is passed onto members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Very well informed and though
Rated 5 stars out of 5
by Diana - Posted on 21 December 2023
A very positive experience given the delicate nature of the complaint and she was understanding and knowledgeable. She didn’t make me feel rushed.
Visited December 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for taking the time to leave some positive feedback about your experiences with our services. I will ensure that your comments are relayed to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2023
We were very worried, got a same day appointment, received wonderful care, the doctor was so kind. Thank you
Visited December 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you very much for taking the time to leave some feedback for us. I am really pleased to hear you are happy with the service you have received and will be happy to relay your comments back to our team. Kind regards Danielle Croucher Practice Manager
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Review titled Good Experience
Rated 4 stars out of 5
by Steven Parker - Posted on 03 January 2024
I attended a cancelled appointment and was given steroid injection in my left shoulder. The care and attention given by the doctor and nurse in attendance was exemplary, caring and first class. well done Southwell !!
Visited December 2023
Review titled Southwell Medical Centre
Replied on 14 May 2024
Hi Mr Parker, Thank you very much for your feedback. It is always good to hear from patients about their experience and I'm really pleased to hear that yours was good. I will pass on your feedback to members of the team. Kind regards Danielle Croucher Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2023
I always seem to be reading about how difficult it is to get a GP appointment, but that has never been the case for us at SMC. In the last few years we have called up for an urgent appointment for myself or my daughter four times. Each time it has been well after the usual 8am due to things getting worse during the day and realising we need to be seen. Every time, we've been called back within an hour or so and seen in person almost straight away, once at nearly 6pm on a Friday! On the most recent occasion earlier this week, my daughter was seen by a nurse practitioner who was amazing. Really kind, caring, professional and lovely with my daughter (and with me as a worried mum!). She particularly loved the mermaid bravery certificate! Thank you to everyone at the practice who works so hard. Yes, the phone lines can be busy, but the triage system clearly works well. And I've seen that you can now submit non-urgent queries online which I think is a great idea. Keep up the brilliant work!
Visited November 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you for taking the time to leave some feedback for us about our services. I am very pleased to hear that you have had some good experiences with using our surgery and I will be happy to pass on your comments to members of our team. Kind regards Danielle Croucher Practice Manager
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
Arrived 8 minutes early. Seen 7 minutes early. Blood test booked there and then for 10 minutes later. Perfect.
Visited November 2023
Review titled Southwell Medical Centre
Replied on 04 January 2024
Thank you very much for your kind comments. I will ensure that your feedback is relayed to our team. Kind regards Danielle Croucher Practice Manager