Southwell Medical Centre
The Ropewalk, Southwell, Nottinghamshire, NG25 0ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Clean and easy.
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2025
Second time visiting the practice having changed to them a little under a month ago. Both visits have been fabulous. From the phone call to book in with reception staff, the cleanliness of the rooms and the level of care provided by the doctors and nurses. All were fantastic. And my needs have been met every time. Always been given clear instructions/information on mine and my children’s treatments. I’ve no doubt this will be consistently the case whenever I have to visit the practice. Good amount of parking is also available. 10/10 in all areas.
Visited May 2025
Review titled Southwell Medical Centre
Replied on 06 May 2025
Thank you for taking the time to submit feedback about our services. I am really pleased to hear that you are happy with your experience with us and will be sure to pass on this feedback to the team. Kind regards Danielle Croucher Practice Manager
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Review titled High Standard of Care
Rated 5 stars out of 5
by Paul Lockhart - Posted on 15 May 2025
Today I had my annual health check reviewed. The nurse who assessed be was very thorough and after leaving with very good advice, I was contacted on the phone by one of the female doctors who asked me to return for a further assessment which was carried out a few hours later by a different female doctor. At every stage I was carefully listened to, my questions were answered thoroughly and I felt that the care I received was first rate. Thank you all for you excellent service!
Visited May 2025
Southwell Medical Centre has not yet replied.
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Review titled Very good patient service
Rated 5 stars out of 5
by Rosalyn Adley - Posted on 02 May 2025
I have had cause to visit the health centre four times in the past month and have been very pleased with the service I have received. My concerns have been taken seriously and acted upon very quickly. There has been no problem in obtaining an appointment and assistance.
Visited April 2025
Review titled Southwell Medical Centre
Replied on 06 May 2025
Good morning Rosalyn, Thank you for submitting your feedback regarding the care you have received at the surgery. I am pleased to hear that you have had a positive experience and will be sure to pass on your comments to our team. Kind regards Danielle Croucher Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Diana - Posted on 09 April 2025
My experience today was efficient and responsive and I am very lucky to live here. The doctor was thorough and friendly and approachable.
Visited April 2025
Review titled Southwell Medical Centre
Replied on 06 May 2025
Good afternoon Diana, Thank you for taking some time to leave feedback regarding our service. I am really pleased to hear that you have had a good experience with us and I will be sure to pass on your comments to our team. Kind regards Danielle Croucher Practice Manager
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Review titled Excellent Support by Pharmacist
Rated 4 stars out of 5
by Hannelore Nunn - Posted on 02 May 2025
I had a telephone appointment with the Clinical Pharmacist about my prescription meds. I was impressed by the way he patiently handled my questions and gave me advice about my current and my new medication. He left me confident and ready to continue looking after my health. Thank you!
Visited April 2025
Review titled Southwell Medical Centre
Replied on 06 May 2025
Good morning Hannelore, Thank you for taking the time to submit your feedback regarding your recent experience with us. I will be sure to pass on your comments to the Clinical Pharmacist you spoke to. Kind regards Danielle Croucher Practice Manager
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Review titled Highly professional
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2025
Appointment with clinical pharmacist They were very helpful, thorough and professional. All aspects were clearly explained allowing me to make an informed decision. They went beyond my expectations.
Visited April 2025
Review titled Southwell Medical Centre
Replied on 06 May 2025
Good afternoon, Thank you for taking the time to leave us a review about your recent experience with us. I am pleased to hear this experience was positive. I will ensure that your comments are fed back to our team. Kind regards Danielle Croucher Practice Manager
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Review titled Great experience under worrying circumstances
Rated 5 stars out of 5
by Jillian and John Bugg - Posted on 07 March 2025
On 25th February my husband had a heart bypass operation. He came home on 3rd March and obviously this has been a very worrying time. This morning we thought he was developing an infection in one of the operation wounds. I rang the surgery at 0800 and heard the wonderful words ‘you are number two in the queue’ which to me means you will be speaking to someone very shortly but have time to get your thoughts together. Everyone we spoke to and dealt with from the original receptionist, the Nurse, the Doctor and the pharmacist were very knowledgeable, professional and extremely kind. We were home with antibiotics by 10.00. Thank you team.
Visited March 2025
Review titled Southwell Medical Centre
Replied on 06 May 2025
Good morning Mr and Mrs Bugg, Thank you for taking the time to submit your comments about the service you have received with us. I am pleased to hear your experience has been a good one. I will ensure that your comments are fed back to the team. Wishing Mr Bugg a smooth and speedy recovery. Kind regards Danielle Croucher Practice Manager
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Review titled Punctual, professional and warm
Rated 5 stars out of 5
by Paul Cook - Posted on 13 March 2025
I rarely visit the GP, but my appointment today was thorough, friendly and very reassuring. My prescription was ready and I have taken my first dose already. In addition, the doctor has sent me additional information about the condition via text, which is very helpful. I would rate my experience as 10/10.
Visited March 2025
Review titled Southwell Medical Centre
Replied on 06 May 2025
Hi Paul, Thank you for submitting your review about the service you have received from the surgery. I am really pleased to hear that you have had a positive experience with us and I will be sure to pass on your comments to our team. Kind regards Danielle Croucher Practice Manager
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Review titled Excellent care.
Rated 5 stars out of 5
by Kathleen Wilson - Posted on 08 February 2025
Thank you for the excellent care given by the doctor concerning diviculitis dianosed by a CT scan at Newark. She phoned me next day to say that she had requested further clarification of this scan which revealed a lump in my abdomen. Thank you so much for the doctor being extra vigilent and arrangeing an appointment for me at Mansfield Community Hospital. I do hope that I will be able to continue with further consultations with this doctor concerning this complaint.
Visited February 2025
Review titled Southwell Medical Centre
Replied on 06 May 2025
Good morning Kathleen, Thank you for taking the time to submit your feedback regarding the service you have received. I am really pleased to hear that you have had a good experience and I will ensure that your comments are relayed to the team. I hope you continue to be satisfied with the service that you are receiving with us at the surgery. Kind regards Danielle Croucher Practice Manager
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Review titled Great Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2025
After struggling with anxiety for quite some time I finally went to see a lovely doctor. She relaxed me almost instantly and I felt heard. I fear doctors and medication but she never made me feel I was being silly. She has calmed a lot of my fears.
Visited February 2025
Review titled Southwell Medical Centre
Replied on 06 May 2025
Thank you very much for submitting your feedback about our services. We very much appreciate the time taken to do so. I will be sure to pass your comments onto our team. Kind regards Danielle Croucher Practice Manager