South Park Surgery
Waters Green Medical Centre, Sunderland Street, Macclesfield, Cheshire, SK11 6JLContact details and opening times
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Reviews
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Review titled Recently changed appointment system is very poor causing distressing issues
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2025
South Park surgery has recently taken appointments off Patient Access (which worked well and allowed you to quickly choose your GP) over to the new Blinx PAC system, which is terrible, it is forms-based and not comprehensive or visually-based as PA was. You can't choose your doctor, it doesn't allow you to - different ones have different specialities and sadly there are ones who you'd rather avoid & obviously women's problems you'd rather speak to one of the female doctors, although there are some of them in the practice who are also rude and unhelpful (they were always the ones with lots of available appointments). I was told abruptly by the receptionist I had to go on to the digital platform now, although maybe we can still phone up, but not sure for how long. I have untreated diabetes and I'm very worried by this surgery's actions, decisions and attitudes, they seem constantly to be trying to distance themselves from patients and making decisions that are not in their patient's best interests. Some of the receptionists seem cross as you try to navigate round all these issues they present certain patients with & it's the patients that seem to get the brunt of this. They did say all of Water's Green are now using this unsatisfactory system, I will have to look into another area, but think only Chelford will accept from my Macclesfield postcode. If you need any screenprints illustrating this new poor system happy to do that but please don't give my name or details as I noticed in notes both admin and GPs in this centre tend to make disparaging comments & this surely makes any other GPs treat you differently. I think they need to stop theorising everything and should ask patients (properly, not in a feedback form that identifies you and structures the feedback formulaically and in a way they want) what works & particularly accept when things aren't working. You see people often bypass GPs when they're unhelpful & that puts a strain on your other divisions because more conditions can then turn acute, maybe that's what they want? Most of us as patients do our best to get round all these increasing issues, as we really don't have a choice, but with this crazy and inefficient system causing such issues that really is the last straw. By the way, if you just get on the phone to investigate & ask them they'll deflect this as 'difficult patient' talk. It really isn't. To get a more accurate picture you will need to pinpoint people like myself with chronic, multiple conditions and get free-flowing feedback rather than just giving set questions for set response. My old doctors in Sale were brilliant on the whole, but I've found the Macclesfield practices to be increasingly problematic.
Visited April 2025
Review titled South Park Surgery
Replied on 07 April 2025
Thank you for your feedback. It is very important for us to review any feedback about such changes, and we have, of course, been working closely with our patients including specifically through our Patient Participation Group ~ to ensure that the roll out of this new product is as seamless and patient friendly as possible. We understand that any changes to our appointment bookings etc can take time to settle in but firmly believe that this system will hugely benefit our patient population. Indeed, the vast majority of feedback we have received thus far has been very positive in this regard. To clarify a few points raised: • You can select your preferred GP when booking an appointment (and this is encouraged to maintain continuity of care) • You can specifically select male / female GPs if this is required • Patients can still contact the practice by phone if they are unable to use the online system although we are encouraging the use of the online platform where possible due to various potential benefits including: o A simpler booking process - no need to call and wait on the phone - you can select your preferred clinician and appointment time. o Ability to book routine appointments outside of normal working hours. o Keeping our phone lines free for urgent appointment requests so that patient with more pressing medical needs can contact us more easily and quickly. o More information going direct to your clinician - not needing to speak to our reception team about medical details whilst giving your clinician a head start on understanding your needs ~ allowing for a more efficient appointment for all parties and reducing waiting times for appointments. South Park Surgery
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Review titled BlinxHealth no privacy policy
Rated 3 stars out of 5
by Anonymous - Posted on 25 February 2025
Blinx Health website is not obviously from South Park Surgery. The privacy policy is not accessible. I have no idea how my data is protected. Not sure how the CQC or even the office of the information commissioner would think this is acceptable. I would like to know how you are going to sort this problem out. Also how you are going to make it clear that this website is connected to the practice in future.
Visited February 2025
Review titled South Park Surgery
Replied on 07 April 2025
Thank you for your feedback. Please rest assured that this is a registered product that has been through all appropriate checks and has been offered through the Cheshire and Merseyside ICB. The privacy policy is available at https://blinx.blinxpaco.com/privacy-policy/.
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Review titled Professional service
Rated 5 stars out of 5
by Louisa Walsh - Posted on 22 January 2025
I rang South Park surgery as my cold/ flu symptoms were getting worse. My chest was getting worse even having these symptoms for over 3 weeks. I don’t normally ring the doctor. I normally just go to the pharmacy if I need to but I thought it was the right thing to do. The receptionist was nice and a doctor/nurse (I can’t remember) rang me back about 10 minutes later. I picked up my antibiotics half an hour later. The whole process was really good. Thank you
Visited January 2025
South Park Surgery has not yet replied.
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Review titled Unable to make a face to face appointment at this surgery
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
Terrible service from the surgery,I would not recommend using or choosing this surgery. As the title suggests you are now unable to make a face to face appointment with a Dr and face a long wait to get a phone call from a Dr - 10 days plus and reception unwilling to look at anything else unless you call each morning to try and get a cancellation. Despite numerous telephone consultations and prescription guesses, the issue I have is not resolved, the Dr's havent seen me or the condition in person as everything has been done over the phone and via text, this surprisingly hasn't resolved the issue, another lengthy wait ensues to try and get resolved.
Visited April 2024
Review titled South Park Surgery
Replied on 12 April 2024
We are sorry to hear of your frustrations with our appointment system but wanted to clarify the available options. We currently have an unlimited number of urgent appoint slots available everyday for urgent and necessary conditions and concerns. If the query is routine, appointments are available to book over the phone, online or via an eConsult on our website. The usual wait time for these is approximately 7 days depending on specific clinicians and current demand. As you mention, our initial contact in all cases is via telephone so that we can gather the relevant information quickly and efficiently. In many cases, this is sufficient to start treatment, give advice, or direct to an appropriate service. Where a face to face review is required, the clinician will book this in during the phone call, often for later in the same day. We have found this system to be extremely beneficial to patients who can get faster and more appropriate access to the most suitable clinician / colleague, sometimes without having to travel to the medical centre but we are of course always happy to discuss specific concerns if you would like to contact us directly.