South Lewisham Health Centre - Ratings and reviews
Reviews
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Review titled Great staff that are always helpful
Rated 5 stars out of 5
by Steph - Posted on 19 April 2024
I had a lady who did my smear test. I was so nervous about getting it done but she made me feel so calm and was so patient with me. All of the staff in there are so lovely. I've been with this practice for years and I've never had an problems and I love that I can book appointments so easily through the online website. Thank you to the NHS staff for all you do for us!
Visited April 2024
Review titled South Lewisham Health Centre
Replied on 29 April 2024
Dear Steph We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Professional, efficient and speedy.
Rated 5 stars out of 5
by Jacqueline Berry - Posted on 06 February 2024
Monday morning woke up feeling unwell and due to this took a tumble. After 2pm on same day, filled in online form. Call back within half an hour offering an appointment same day 3.40pm or 17.45pm. Took the latter one. Doctor called circa 15.40pm offering an earlier appointment at 17.00pm. Took that one. Checked in waited no more than 5 minutes and was escorted by Doctor into room. Received thorough examination, chaperone provided when needed. Left feeling confident with diagnosis and how to manage symptoms. Thanks to the doctor and team of the practice who helped me with what started out in the morning as a horribly scary incident. Many thanks.
Visited February 2024
Review titled South Lewisham Health Centre
Replied on 28 February 2024
Dear Jacqueline We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Unable to speak to a real human
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
I had a blood test on 4th December through Swift queue for another clinic yet I've not had my results, nor has my doctors or the clinic requesting the tests. I can't actually speak to a real person to get these results or find out what's going on because the phone systems do not work. No one goes to the doctors for a pleasant experience, and the shoddy phone and online system only exacerbates it.
Visited December 2023
Review titled South Lewisham Health Centre
Replied on 28 February 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Abysmal -- Like a closing down sale
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
Nobody answers the phones and redirects to a web form that you get acknowledged but no replies on. The patient access app does not allow you to do much and has few facilities anyway. This is completely being run as though on a shoestring budget with little chance of you being dealt with. The place is really as dead as any urgent patients would be if the needed help
Visited September 2023
Review titled South Lewisham Health Centre
Replied on 13 October 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Nightmare practice
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
The online system is absolutely appalling. I dread having to contact this surgery. The online request form is too longwinded. Today I attempted to complete the form 10 minutes before 5pm, to then receive a message upon submission that the system was now closed. I then tried to call, but the recorded message said I was above ‘30’ in the queue! I pressed ‘1’ to maintain my position in the queue and to receive a call back, and I made sure I held on to my phone, only to then receive a text message at 17.30 to say that they tried to call me back but there was no answer and I should call back today before 17.00pm! Totally agree that the excuse of covid has now worn very thin, and surely still can’t be used an an excuse for a poor service.
Visited September 2023
Review titled South Lewisham Health Centre
Replied on 13 October 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Rude and dismissive staff
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
I agree entirely with the last review, which states that since the gp merged with Modality, the quality of the service has become appealing. The staff are rude, dismissive, contradicting, unsupportive and I dare to say discriminative. They don’t care about the patient’s health and well-being anymore. The appointment process became extremely frustrating and difficult to book. After going online and filling out the form, you receive a phone appointment, sometimes three days later, at a random time with no previous warning. When you answer the call, if you need to see the doctor face to face, they tell you to wait a few more days, as someone else will call you to book a face-to-face appointment. It’s ridiculous. Then you go to the face-to-face appointment, and it’s a nurse instead of a doctor, which is misleading and completely unprofessional. When I raised the issue to a staff member today and told her that I could lose a limb or die if my situation was not taken seriously, she replied that if I had an urgent problem, I had to attend the hospital, not the gp. Which makes me think, what are their responsibilities now? There is no more covid-19 to use as an excuse, so what are they doing the whole day? Probably seeing private patients, I suppose. The nhs service has become a superficial brand that only exists to justify the high tax deductions on everyone’s salaries. It isn’t very comforting and a reason for concern. After over a year of having bad experiences at this practice, I can’t take it anymore, I will search for another one. I only hope I can find a decent one still operating around my area.
Visited June 2023
Review titled South Lewisham Health Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Unable to access GP either by phone or online
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
ever since this GP has merged with Modality the service is appalling. I have waited for 1 hour to get through to reception, then got cut off online form is not responded to, I am unable to get the results from my blood test which was taken 3 weeks ago. This is not acceptable and action needs to be taken immediately to resolve this untenable situation. This is not a progressive service - it is making basic NHS services completely inaccessible to the community which this GP practise is supposed to serve.
Visited June 2023
Review titled South Lewisham Health Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Gone down hill
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
I put in an online request on 5/6/23, no response again on the 10th 15th and spent over an hour in the queue on the phone to be told I'd be called back. Due to work I requested call from 3pm onwards got a call from Dr at 12.50 whilst I'm unable to answer they text to say we will try again 24 hours later still no call back!!!! This place is a shambles! I will most certainly be looking for a new surgery for myself and my family
Visited June 2023
Review titled South Lewisham Health Centre
Replied on 03 July 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Unhelpfull customer service
Rated 1 star out of 5
by Roxana Clapon - Posted on 26 June 2023
I call to gp to book my daughter for vaccination now i cone to the clinic with my child to see and to book her for next vaccination then i was treat that much bad here then i cannot imagine how one gp can work like this?? She give me the papers with all my vaccines and she tell me call health visitor we cannot do it here??? really
Visited June 2023
Review titled South Lewisham Health Centre
Replied on 03 July 2023
Dear Roxana Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Disgraceful appointment system
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
It is near impossible to get an appointment at this surgery. They avenue they provides put barriers up. There is no direct online booking system, you can't phone the surgery to book an appointment or get hold of the booking team yourself. The current system is to fill out a request for an appointment and the booking team will call you back. There is nothing in place if you happen to miss the call. Three weeks later, numerous calls to the surgery and more online requests, still no appointment booked. This is not acceptable.
Visited May 2023
Review titled South Lewisham Health Centre
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team