Sleaford Medical Group - Ratings and reviews
Reviews
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Review titled Pathetic service
Rated 1 star out of 5
by PAUL - Posted on 19 April 2024
I am currently still awaiting an answer to my phone call that started at 6.05 pm ,it is now 6.50pm my call time is 45min this is disgraceful ,surely you have someone to answer phones.
Visited April 2024
Sleaford Medical Group has not yet replied.
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Review titled whats the point
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
get told to call back because of an alergic reaction and told i cant get an appointment and should use my gp that i dont have so borrorew this email from a friend as i dont even have an email to sent this the whole system is inposible if this reaction turns in to anofalactic shock be sure a relotive will contact smg in person
Visited March 2024
Sleaford Medical Group has not yet replied.
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Review titled Appointment scheme
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2024
I called at reception to make an appointment the receptionist said go to ask my gp they said they would be in touch within 1-3 days. stay near the phone, day one rang me at 10.30 I was on a coach trip so obviously couldn't answer. I was told they had called my home and only ring twice! so I must apply again, which I have done and day one I am sat near the phone all morning, I am in a lot of pain and can't get any help! what a silly carry on! there are no words with all capital letters
Visited February 2024
Sleaford Medical Group has not yet replied.
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Review titled Short notice visit
Rated 5 stars out of 5
by Eddie - Posted on 13 October 2023
Had to get a checkup of an illness. Was able to walk in and get an appointment and be seen on the same day. Receptionist and medical staff were very helpfull and supportive
Visited October 2023
Sleaford Medical Group has not yet replied.
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Review titled Urgent treatment centre
Rated 5 stars out of 5
by Dawn - Posted on 08 October 2023
Used this facility on Saturday and was really impressed. The receptionist was so friendly and welcoming and the doctor I saw was great. Wouldn’t hesitate to either use or recommend this facility. Thank you!
Visited October 2023
Sleaford Medical Group has not yet replied.
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Review titled Askmygp
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2023
I'm Trying to understand the purpose of Askmygp as far as I can see it's a complete waste of time it must be the last dozen or so times I've tried to use it and you guessed it...it wasn't online in my opinion it should be scrapped...
Visited September 2023
Review titled Sleaford Medical Group
Replied on 07 November 2023
Dear Patient, Thank you for your feedback r.e the askmyGP system. Sorry to read you've had some frustrations using the system - this is something we are working on going forward with our askmyGP feedback group (a group of our patients), to make the system more user friendly and explain why it may be 'switched off'. Please see below a link to our latest blog post on the subject, which provides a patient update from the outcomes of the feedback group meeting: https://www.sleafordmedicalgroup.co.uk/post/askmygp-update-following-patient-feedback-group Kind Regards, Sleaford Medical Group
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Review titled Rude practice
Rated 2 stars out of 5
by Anonymous - Posted on 08 August 2023
I have had physio treatment for my jaw in the past at this practice and I found my self in pain again for a similar reason in my jaw. When I phoned the practice I was told they could not help me even after I explained to them I was in excruciating pain and could barely open my mouth to eat, I was told by the receptionist that they were an ex-dental nurse and "they knew what they were talking about" I explained I had, had previous care for the same issue at the practice and they continued to decline treatment of any kind and proceeded to end the call.
Visited August 2023
Review titled Sleaford Medical Group
Replied on 17 August 2023
Dear Patient, Thank you for your feedback, please get in touch with us to discuss this incident so we can investigate further. Please call the main number on 01529 303301 and ask to speak to the Practice Manager about your NHS choices comment. Kind Regards, Sleaford Medical Group
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Review titled Excellent physio team
Rated 5 stars out of 5
by Malc Yates - Posted on 05 May 2023
My post accident treatment for whiplash neck and lower back by the physio team has been brilliant... best physio I have had in over 55 years.... very professional. polite friendly guys.... Many thanks to you all.
Visited May 2023
Review titled Sleaford Medical Group
Replied on 03 July 2023
Dear Malc Yates, Thank you for your feedback, this is always much appreciated and has been passed on to the Physio team. Kind Regards, Sleaford Medical Group
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Review titled First class physio sessions
Rated 5 stars out of 5
by Malc Yates - Posted on 04 May 2023
The hands on treatment I recently received for post accident whiplash to my neck and lower back was first class by the physio lads who were very polite, caring and helped tremendously towards my recovery and reduction in pain... Thankyou
Visited May 2023
Review titled Sleaford Medical Group
Replied on 03 July 2023
Dear Malc Yates, Many thanks for your positive feedback, we have passed this on the Physio team. Kind Regards, Sleaford Medical Group
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Review titled Awful service.
Rated 1 star out of 5
by Amy barnes - Posted on 13 December 2022
I was trying to make an appointment online from 745 as that is when you can make online go requests as they won't take appointments over the phone. I wasn't able to access until 8am so that's false information on the website. I then arrive for my appointment and wait 45 minutes and still nothing. I go to reception to be told there was an emergency and I would been seen shortly. Not once did the reception team come over to me to tell me that there would be a delay. Considering there's 2 people sat on the desk doing nothing over an hour I have had to wait for an appointment. No apologies from the reception staff. Nurses and doctors are great and really helpful.
Visited December 2022
Review titled Sleaford Medical Group
Replied on 05 January 2023
Dear Amy, Thank you for taking the time to leave feedback, unfortunately on the day you came into the practice we had a significant emergency, which took up a lot of time, The reception manager did go into the reception waiting area and make an announcement so that all waiting patients knew there would be a delay, I'm sorry if you missed this announcement. As a GP practice and urgent care centre we do occasionally get emergencies in the practice and this can impact patient waiting time, we apologise for any inconvenience this has caused you. Karen (Practice Manager)