Sarum Health Group - Ratings and reviews
Reviews
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Review titled Service needs improvement
Rated 1 star out of 5
by Jeanine Knights - Posted on 20 April 2024
Unfortunately it hasn’t been the first bad experience I’ve had with this GP. On the last occasion I called to make an appointment because my 5 year old son had a fever for a week. From the moment the GP called back, the female had a tone like she was being bothered. Lack of interest, vague information given and had an attitude. I do understand we all go through stuff, but in your line of work, patients call to get your help, not to feel like we are bothering you. Simple things like tone and attitude is what gives NHS a bad name for those who actually do their job well. I’ve been patient and constantly friendly, but I’ve decided to start putting in my complaints from now on because the bad outweighs the good by far.
Visited April 2024
Sarum Health Group has not yet replied.
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Review titled Great receptionist verus rude receptionist
Rated 3 stars out of 5
by Maura Lewis - Posted on 15 April 2024
I rang this morning and spoke with a young man who was very pleasant and helpful as I couldn’t get into my online account, he sent me details to try to reset it. I tried a few times and locked myself out of my account. I called into the surgery while in town and tried to speak with a thin lady with long hair , however found her very rude and she gave me a slip off paper telling me to send an email as she can’t help me. I was upset when I left as I was hastily disregarded. While returning to my car I received a text to tell me to contact the surgery as still in town I returned, unfortunately the young man was on the other phone . I had to speak with the earlier rude lady, I showed her my text and she went off to speak with someone out off site. Her body language said a lot as she returned , the young man had finished his call by then and asked what the problem was . I was very pleased that he listened and was once again very helpful explaining that he would send me the information to reactivate my account again. What a difference in both receptionists , well done young man for your first class service and patience. Hopefully the lady receptionist will learn some excellent service tips from working along side you. Never before have I ever felt the need to complain about rudeness from your surgery.
Visited April 2024
Sarum Health Group has not yet replied.
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Review titled Good care for recent chest infection.
Rated 4 stars out of 5
by Alan White - Posted on 25 March 2024
In two recent appointments the Doctor the examinations, assessments, advice and guidance were very thorough. Thank you.
Visited March 2024
Sarum Health Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
Waited 2 weeks for an appointment, and had to travel 12 miles, but the Dr was very good, she was quite detailed in her examination
Visited February 2024
Sarum Health Group has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Pauline Nelson - Posted on 04 November 2023
Appointment on time very pleasant Clinician. Have visited the practice many times in the last two years. I’ve never had a negative experience.
Visited November 2023
Sarum Health Group has not yet replied.
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Review titled O.k.practiceon h
Rated 4 stars out of 5
by John Stokes - Posted on 12 October 2023
On this occasion I saw an 'unknown' GP who had knowledge of my ongoing problem. She prescribed a moisturising cream which may help but will not prevent the underlying condition amply shown on my records.
Visited October 2023
Sarum Health Group has not yet replied.
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Review titled Great care and speedy resonse
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2023
I called when my daughter had reached a point where her problem was affecting her wanting to go out and was affecting her confidence in general. The call we received back within 80 mins handled the concerns from both a health and wellbeing point of view with sensitivity and professionalism. This practice has always impressed me. We are so lucky.
Visited October 2023
Sarum Health Group has not yet replied.
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Review titled Very satisfying visit
Rated 4 stars out of 5
by John Stokes - Posted on 01 November 2023
I attended for a pnemo injection. Seen dead on time and 'treated' by a delightful and friendly nurse
Visited September 2023
Sarum Health Group has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
I needed a dressing changed at short notice and they rearranged their schedule to accommodate me. They were also excellent in performing the minor op at their Larkhill site.
Visited August 2023
Sarum Health Group has not yet replied.
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Review titled Service is much better
Rated 5 stars out of 5
by Lorraine Mackenzie - Posted on 02 August 2023
The reception team are so much more friendly knowledgeable caring polite than they ever used to be Previous years I found the reception team argumentative and reluctant to help The team now are great and I would recommend this surgery
Visited August 2023
Sarum Health Group has not yet replied.