Saffron Health Partnership
Biggleswade Health Centre, Saffron Road, Biggleswade, Bedfordshire, SG18 8DJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Saffron Health Partnership.
Reviews
-
Review titled not good no
Rated 1 star out of 5
by Mrs Jennifer Caddy - Posted on 13 May 2025
I was on the phone for over an hour to get answered .Gave details to the person she took the details said the duty doctor would call back within the hour .I ws given the answer ring 111.I am am 82 and cannot walk far. Why could I not see a doctor i'm sure it is because I am a certain age they are not interested I just hope my condition does not worsen as it is disgusting to be treated like this. I'm sure diverticulitis should be treated better than not at all. I am pretty fit and exercise a lot but I am just being ignored.
Visited May 2025
Review titled Saffron Health Partnership
Replied on 23 May 2025
Dear Mrs Caddy My name is Samantha Herbert and I am the Patient Services Manager at the surgery, I am sorry that your experience did not meet your expectations. At the time of your call to the surgery we had reached clinical capacity, however, despite this we liaised with our duty doctor for their advice, this advice was for you to contact NHS111 for same day care. Please be assured that every patient at the surgery is important to us, but for patient safety once we reach clinical capacity it may be necessary to signpost patients to other services. I trust that this has addressed your concerns. Kind Regards Samantha Herbert Saffron Health Partnership
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2025
Poor service. Constant errors in prescriptions, impossible to get an appointment, and recording errors on my full medical record.
Visited May 2025
Saffron Health Partnership has not yet replied.
-
Review titled 0 appointments, 0 care
Rated 1 star out of 5
by A. O'Connell - Posted on 09 June 2025
It is impossible to get an appointment at this surgery, whether it is for an emergency appointment or to book in advance for regular check-ups and medication reviews. Even if you call bang on 08:00 and use their call back system, they won't get back to you for maybe 2 hours, in my experience, and, by that point, they are at "clinical capacity" and won't listen to anything you have to say. The surgery's recommended solution is to stand outside the building until the doors open at 08:00 in hope of an appointment which is ableist and unfair on the elderly and chronically ill community. Receptionist (michelle) phone manner leaves much to be desired. Very dismissive towards pain and symptoms, often treating you like you are an inconvenience to her day. Receptionist refuses to listen to any request for treatment, even phone calls if appointments aren't available, and on one occasion, my symptoms left me hospitalised. I believe this is due to a lack of care as if it were possible to get an appointment at this surgery (I waited for symptoms to pass before they got worse because I knew the appointment system is diabolical), I could have received faster treatment, stopping my condition from getting worse. Medication review was due in October and when queried, was just told "we're a little bit behind" (it is now June). Previous Klinik system that actually helped triage patients was removed after a few weeks. Claim that it was too difficult to use but actually, it is clear that the issue was the team refusing to take appointment requests over the phone, making Klinik the only system. in order for new systems to work, at least in the interim, both should have been available for all patients. Triage system is urgently needed at this surgery to help those in need of priority appointments be seen. First come first serve is not the way to conduct a surgery and, in fact, this surgery is the first in my experience to use this method. This is the surgery failing in their duty of care towards their patients. Drastic overhaul of the surgery operating methods is urgently needed and Receptionist needs to participate in further training in her telephone manner, her communication style with patients and basic sympathy for those who come to her in pain.
Visited May 2025
Saffron Health Partnership has not yet replied.
-
Review titled Impossible to get an appointment
Rated 1 star out of 5
by Andrew Bishop - Posted on 12 April 2025
I have tried to contact this GP surgery for an appointment. The telephone is constantly engaged, The online ordering portal requires you to contact your GP (which you can not) the NHS site says book through your local GP (see above) and emails requesting an appointment say they are full today and not accepting future bookings. How do you get to see your GP. No wonder A&E are rammed.
Visited April 2025
Review titled Saffron Health Partnership
Replied on 23 May 2025
Dear Mr Bishop My name is Samantha Herbert and I am the Patient Services Manager at the surgery. I am sorry that your experience has not met your expectations. In order to respond to your comments satisfactorily, I would encourage you to contact the surgery so that further details regarding your query can be obtained. Kind Regards Samantha Herbert Saffron Health Partnership
-
Review titled NHS is not supporting GP's well with IT!
Rated 3 stars out of 5
by Frank Fattori - Posted on 30 April 2025
I received SMS saying I'm due for medication review next month, ok, no problem. I already booked blood test at Bedford Northwing on the 9th. If GP emailed me the blood test form, it would be helpful. Otherwise I collect from GP office as already SMS confirmed. The SMS said please respond, via the link, but no link provided! Also another SMS asked for blood pressure data & said "attached questionnaire" but I didn't see it anywhere. Again, why not just email me that please. Yes, I have BP machine & will take data. I see that my GP have access to email system, but big disappointment when I reply to "biggleswade dot healthcentre at nhs dot net", it tells me it's not monitored! & I can't reply to an SMS. The interface is poor & cumbersome. "System Online" or Airmid UK app, say "messages not enabled"! Why not? It's almost like the SMS system is being managed by a dumb robot not a sophisticated AI. Please note, I'm not angry at any human reading this. Just pointing out that I think it should be better & easier.. have a great day! :-) apparently I have 1969 characters remaining..... Shall I carry on? Oh and i am not even allowed to write a word in C A P I T A L S to add emphasis to the rubbish system we are forced to use even in an NHS review!
Visited April 2025
Review titled Saffron Health Partnership
Replied on 23 May 2025
Dear Mr Fattori My name is Samantha Herbert and I am the Patient Services Manager at the surgery. I am sorry that your experience has not met your expectations. Unfortunately the laboratory do not accept blood forms that have been emailed to patients. I can see that your recent SMS messages did include links for you to use, I can only apologise that you were unable to access these. The biggleswade.healthcentre@nhs.net email address is used solely for our text messaging service, and as it is not monitored for patient safety it is not intended to be used for patient communication. When links are sent to patients, the system does not allow us to select the option for patients to respond, this is a system setting which is managed nationally. We are unable to monitor messages via SystmOnline and Airmid as we unfortunately do not have the capacity for this. In online communication, writing in all capital letters is generally considered rude and equivalent to shouting. We can only assume that this is the reason why capitals cannot be used. Kind Regards Samantha Herbert Patient Services Manager
-
Review titled Blood tests
by Anonymous - Posted on 06 March 2025
Why is there nowhere local to have a simple blood test that takes approx 1 min? Maybe a hub in Biggs/Sandy/Shefford to make it easier for the working person? Or my elderly mum who doesn’t drive? I asked twice for time off work yesterday to drive and collect the blood form - I couldn’t park anywhere - while seeing others park where they shouldn’t. I couldn’t wait any longer. I went today - waited 10 mins in car park for a space. Inside there was. Queue of over 10 people with 1 person on reception. I waited over 30 mins, so much later back to work than I told them I would be. I’ve now got to pluck up the courage to ask for over 2 hours off to go to Bedford and back, where again I have to fight for a space and pay to park! This simple blood test will int be end have cost me over 3.5 hours unpaid off work! People can’t afford this - we will end up not being seen for early stages of a worry until it is perhaps too late for us. After failing twice yesterday, I called the surgery to ask them to email me for the blood form so I can print it. That can’t be done! We are being pushed online from all organisations, yet if I could have my form emailed I would saved myself 1.5 hours of pay already - and not been taking up car parking space at surgery that patients who are lucky enough to have an appointment will be needing. No wonder A&E is overwhelmed - we get to the stage where we are so unwell. What a sad state of affairs.
Visited March 2025
Review titled Saffron Health Partnership
Replied on 23 May 2025
Dear Patient My name is Samantha Herbert and I am the Patient Services Manager at the surgery, I am sorry that your experience has not met your expectations, and apologise for our delayed response to your comments. We have recently been able to offer blood test appointments for patients within our extended access service during the evenings. Lister Hospital also offer weekend appointments, and upon request blood forms can be amended from Bedford to Lister Hospital. Unfortunately the laboratory will not accept blood forms that have been emailed to patients. I trust that this has resolved your query. Kind Regards Samantha Herbert Saffron Health Partnership
-
Review titled Unable to make appointment for rsv vaccine.
Rated 1 star out of 5
by R Bartram - Posted on 20 February 2025
I note that Saffron Health Partnership in Sandy is accepting new patients as per this nhs website but by there own admission are unable to deal with there present number of patients.!? I have received two nhs respiratory rsv vaccine notification messages ( September 2024 and February 2025) and have spoken to the receptionist on both occasions and tried on line appointments, both advise me that there are no appointments available up to 3rd April 2025 and beyond that date information is not available until nearer the time. !! This surgery has been unable to handle the number of patients since the covid epedemic and has shown no signs of improvement but despite this appalling situation, according to the NHS website they are still taking on new patients. When asked whats the point of the nhs sending out these requests to advise people to make Doctor appointments, when clearly none are available, I was advised "they shouldn't" !!?? Clearly this is yet another waste of money, time and peoples lives.
Visited February 2025
Review titled Saffron Health Partnership
Replied on 23 May 2025
Dear Patient My name is Samantha Herbert and I am the Patient Services Manager at the surgery. Unfortunately at the time of your review this system was not being monitored, please accept our apologies for not acknowledging your review before today. If you still have concerns, please do not hesitate to contact the surgery. Kind Regards Samantha Herbert Saffron Health Partnership
-
Review titled Incorrect Information
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2024
I receive a letter from NHS England Vaccination Team, which tells me to contact your GP surgery to get a flu vaccination. So I telephone the Surgery (Saffron Health Partnership) and they tell me that they do not provide vaccinations. And that I need to find a pharmacy that provides the service. I will leave Saffron Health Partnership and the NHS England Vaccination Team to sort out between them, which was responsible for the advice sent to me being wrong.
Visited October 2024
Review titled Saffron Health Partnership
Replied on 23 May 2025
Dear Patient My name is Samantha Herbert and I am the Patient Services Manager at the surgery. Unfortunately at the time of your review this system was not being monitored, please accept our apologies for not acknowledging your review before today. If you still have concerns, please do not hesitate to contact the surgery. Kind Regards Samantha Herbert Saffron Health Partnership
-
Review titled Shameful Caring System
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2024
There is a constant similar complaint here, long waiting on the phone (if you lucky to get through), rude receptionists and chances of seeing a GP not great. And the online appt booking system, never ever seen an open window slot yet. I have been in the reception area twice recently, not to see a GP but medically related staff. I observed and heard a elderly lady in a mobility scooter speaking to a receptionist about getting a appointment to see a GP, the lady was explaining her phone calls were not getting through, the receptionist kept repeating to her you have to keep trying or use the online system, the lady was clearly distressed and did not understand what she meant. I care not what anyone says in trying to make excuses for a bad service, but 1. that receptionist was damned rude to that lady in the manner she spoke to her, 2. it was clear to me that she did not understand what online meant and that receptionist would have known that so why did she not help her, inexcusable 3. The elderly lady then ended up saying ''sorry'' to the receptionist and turned her scooter around and left. Sorry, really! the wrong person said that. That receptionist apart from her rudeness and inability to communicate with vulnerable people, should have been booking her a appointment online, that system should be made available for those who clearly do not understand or have no access to IT / mobile phone use. It is a combination of poor service and absolutely a very rude receptionist. Had I had been there for a GP appointment, I would have went up to that rude receptionist and asked her to put that lady in my appointment place instead. Last 18 months, in that building 5 times, max 3 people waiting when I been in there. It seems nowadays if you say it as it is, you are deemed as being aggressive, rude or whatever. No the rude person in this case was the receptionist, who to was passive aggressive to a elderly lady. I say to anyone in any job were care, safeguarding the vulnerable and providing a service to the public and doing what you should be doing, going above and beyond to provide a service, If the job to stressful for you, leave, you're in the wrong job.
Visited July 2024
Review titled Saffron Health Partnership
Replied on 23 May 2025
Dear Patient My name is Samantha Herbert and I am the Patient Services Manager at the surgery. Unfortunately at the time of your review this system was not being monitored, please accept our apologies for not acknowledging your review before today. If you still have concerns, please do not hesitate to contact the surgery. Kind Regards Samantha Herbert Saffron Health Partnership
-
Review titled Worst surgery
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2024
I have been trying to get an appointment with a doctor for my mum for 4 weeks. It’s just impossible, continuously stuck on the phone with “more than 20 people ahead of you in the queue” when you eventually get to speak to a receptionist they are unhelpful and just plain rude and all the appointments have gone. How this practice is allowed to treat and speak to people the way they do is awful. When you genuinely need help there is nowhere to turn.
Visited July 2024
Review titled Saffron Health Partnership
Replied on 23 May 2025
Dear Patient My name is Samantha Herbert and I am the Patient Services Manager at the surgery. Unfortunately at the time of your review this system was not being monitored, please accept our apologies for not acknowledging your review before today. If you still have concerns, please do not hesitate to contact the surgery. Kind Regards Samantha Herbert Saffron Health Partnership