Saffron Health Partnership - Ratings and reviews
Reviews
-
Review titled Uncaring, unhelpful - awful
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Have had several recent interactions with the surgery in last few months, suffer the horrible wait times on the phones, 40 minutes to an hour plus, every time. Receptionists are rude, they either flatly refuse to help or incredibly patronising, talk over you and do not listen. The new Klinik system is limited on symptoms so cant get appointments that way, cant make them over the phone or face to face. Seeing a gp is rare to never, a nurse if you're lucky. 5 minutes in and out, totally disinterested and do not listen to what they are told - can see the notes on the system only a fraction of what was said is noted. Follow up is a joke, try to get a message to the person you saw..not a chance in hell, you are irrelevant. Very isolating, awful for your mental health. Town is over populated but that is a surgery problem not a patient problem. Employ more people.
Visited March 2024
Saffron Health Partnership has not yet replied.
-
Review titled New booking system
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
The new booking system is rubbish! It means you cannot get same day appointments not even for kids! Plus you need to spend a good 5/10min filling your details and the system is very slow as well. Couldn't book the same day appointment and didn’t get any response from the appointment request team. Now they are telling me to call 111, but to be honest I thought GP was meant to be for non urgent matter but you could still be seen on the day and not waste 111 time with non urgent care!
Visited March 2024
Saffron Health Partnership has not yet replied.
-
Review titled Doing everything twice
Rated 2 stars out of 5
by Anonymous - Posted on 07 March 2024
I was in the waiting room today and witnessed a queue almost to the door being dealt with by 1 receptionist. So half the queue were annoyed before they even spoke to anyone. Talk about give yourselves a problem! Patients (mainly elderly) were told they couldn’t book an appointment without using the Klinik system, but if they had trouble using it, ring the surgery and a receptionist would help them! So the patient goes home, to ring the surgery to get someone to help them, when they were standing in front of a receptionist earlier!!!!! So the system clearly doesn’t work, or help and doubles the receptionists work. The telephone was invented for communication, so answer it and book appointments, and we learnt to speak to communicate, so book an appointment when the patient is right in front of you! I appreciate something needs to change but the growing numbers of patients accessing the system is not the patients fault, however, the lack of enough staff and a coherent system has become one of their problems, and this can only be remedied by the surgery.
Visited March 2024
Saffron Health Partnership has not yet replied.
-
Review titled appauling service
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
Monday this week, tried to book an appointment with a GP, Wednesday still heard nothing, spent 45 minutes trying to phone the practice, to be told I would be contacted in three + days. Last year I tried to see a GP, both occasions I was diverted to a nurse, and told it was nothing to worry about. Third occasion when I finally saw a doctor, and I was seriously worried, I was referred and discovered I had cancer. This practice seriously need to gert their act together, and start putting the patients first. !!!
Visited February 2024
Saffron Health Partnership has not yet replied.
-
Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 01 February 2024
Had to attend the Biggleswade practice today, automatic booking system, directed to correct waiting room, went in on time, blood taken quickly, friendly staff, in and out in a few mins. The system worked today.
Visited February 2024
Saffron Health Partnership has not yet replied.
-
Review titled It just gets worse!
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
This practice has been almost impossible to get seen at for years, but with the new online system, it appears it's gotten even worse. I've waited over three hours after filling in the form in the Klinik system to be told to phone 111 for a changed skin lesion that meets the criteria for an urgent check. No doubt after phoning 111 I will be told to contact the GP. It can feel as if patients are just being sent around in circles trying to get help with genuine helath issues.
Visited February 2024
Saffron Health Partnership has not yet replied.
-
Review titled Oversubscribed & Understaffed. A very poor service
Rated 1 star out of 5
by Steve - Posted on 26 January 2024
Have tried to see a GP since condition started last year. Informed no appointsment available to book and must phone in at 8.00am to join queue with message of over 20 callers ahead of you to try and get an emergency appoinment. So far, have seen a paramedic and prescribed a remedy to try for two weeks, then a nurse that arranged a prescription of antibiotics for a week with instruction that if no Improvment get appointment to see GP. Once again, phoned at 8.00am and after waiting over 90 minutes was told practice was short staffed with no emergency or bookable appointments available and to contact 111 or go to a walk in centre.
Visited January 2024
Saffron Health Partnership has not yet replied.
-
Review titled Supplying wrong information to over 60 patients
Rated 1 star out of 5
by Jack - Posted on 04 October 2023
Saffron Health Partnership have posted this statement below on their website: The NHS is not accepting booking as yet for over 60s ..It is misleading and attempts to direct patients elsewhere which they do not deserve, Covid Vaccinations: Patients aged 60 and over We have been made aware that the national COVID vaccination booking system is now accepting bookings for anyone 60 years of age and over. Go to [they then supply NHS website]. Patients do not need to wait for a letter they can simply book using their NHS number and Date of birth.
Visited September 2023
Saffron Health Partnership has not yet replied.
-
Review titled Cannot fault this practice
Rated 5 stars out of 5
by Alex Lauren Greenwood - Posted on 29 March 2023
GP practices are getting nothing but bad criticism. I'd like to voice my experience as fantastic, outstanding even! My online query was dealt with and then saved me the trouble of fighting for a future appointment. So so efficient and the care coordinators/admin team deserve a massive pat on the back for the position they work in, supporting the GPs/nurses etc by looking after us patients. Just wanted to let you know how important you all are to us and to keep going through these difficult times.
Visited March 2023
Saffron Health Partnership has not yet replied.
-
Review titled Poor and unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Have finally reached the end of my teather. Saffron health is quite frankly useless. I was able to actually get a face to face appointment in January followed by tests which fortunately came back clear but am still suffering with chronic issues. I have been advised the earliest I can speak with a GP is two months as this isn't classed as urgent. I have been using their email service as I can't be sat on the phone for an hour every morning trying to get through and the reception staff are gatekeepers who make you feel guilty for wasting time and have no concept of manners or kindness. Avoid this gp practice at all costs!!
Visited February 2023
Saffron Health Partnership has not yet replied.