Saffron Health Partnership - Ratings and reviews
Reviews
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Review titled Careless doctors and nurses
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2024
On the 23.01.2024. I came for the blood test, the nurse she didn't know how to take the blood,she was putting the niddle everywhere, I asked her to stop. Last October my blood test results for the thyroid was underactive, no one contacted me to change my medication. I went to Sandy surgery, reception said my blood test was normal. I travel abroad and check the thyroid, doctors abroad told me my thyroid underactive and giving me a wrong treatment. So I try to book the appointment with the GP in Biggleswade or Sandy, i been told no appointments available. Why NHS waisting their money hiring a careless inexperienced doctors or nurses.
Visited January 2023
Saffron Health Partnership has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
Terrible service , you get wrong information given to you by the reception! .Impossible to get to speak to a doctor . Needs better management.
Visited December 2022
Review titled Saffron Health Partnership
Replied on 14 December 2022
Good afternoon We are sorry that the service provided by the practice has not been to an acceptable standard. Are you able to give more detail with regard to the incorrect information you were given? This could be an issue which needs to be addressed by providing further training for staff. Many thanks
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Review titled Excellent service
Rated 5 stars out of 5
by Paul Bennett - Posted on 14 December 2022
Ever since i became a patient at Saffron,my treatment by All staff has been exceptional.Receptionists,nurses,doctors,everyone has looked after me.Thankyou.paul bennett
Visited December 2022
Saffron Health Partnership has not yet replied.
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Review titled Impossible to be seen
Rated 1 star out of 5
by S Webster - Posted on 01 November 2022
I have tried and failed every day for weeks to call at 8 and wait to get an appointment, where I sit on hold, sometimes for over an hour, to find all appointments are gone. I struggle with my mental health, the wellbeing service have suggested that they can't help me and that I should seek medication and yet I cannot get to even speak to someone on the phone, let alone get an appointment with a doctor. Online services are showing that there are no pre-bookable appointments at all in the available viewing period, which takes me up to the end of December. My condition is not an emergency but I am really struggling and it is inhibiting my ability to work. I would basically suggest that if you're registering with a doctor's surgery in order to actually receive medical care, you should be looking anywhere but here.
Visited November 2022
Saffron Health Partnership has not yet replied.
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Review titled Cannot get appointment over the phone
Rated 2 stars out of 5
by Anonymous - Posted on 08 November 2022
If I have a problem and try to call the surgery, the lines are always busy - even ringing at 8am as requested, the message is the same, that there are more than 20 people ahead in the queue. By the time I get answered, there are never any appointments left. I do not know anyone who actually manages to get an appointment by ringing in the morning. Most people have given up as it just seems impossible. My partner has a mole which has changed and he is concerned about it, but keeps getting told to ring at 8am, which does not work. GPs encourage patients to let them know about any changes they are worried about, yet we are then prevented from being able to speak to anyone! It gets worse all the time, I have no confidence in this practice anymore and would leave tomorrow if I knew of somewhere better. It seems we are all just stuck with the same old poor service and nothing we can say or do will improve things.
Visited November 2022
Saffron Health Partnership has not yet replied.
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Review titled Great practice with Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2022
Having to have several appointments and tests over the last couple of weeks I'm always amazed of how helpful and caring my GP is. If I have had any concerns or questions I'm always answered and if I ever need to speak to my GP they always come back to me. I consider myself fortunate to have this surgery on my doorstep.
Visited August 2022
Saffron Health Partnership has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2022
I consider myself very lucky to be a patient at this practice. I’m able to see a GP the same day, often the named GP I want to see. The use of technology is great - able to send messages that are quickly responded to, able to send photographs prior to appts and able to receive responses via text.
Visited May 2022
Saffron Health Partnership has not yet replied.
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Review titled Very friendly service
Rated 5 stars out of 5
by Mr Gary Barnes - Posted on 10 May 2022
I suffer with mental health problems and over the last week have been struggling and got into a mess with my meds. I would like to thank the reception staff , pharmacy staff and the GP for their caring and attitude and speed of service to help me with this . Everytime I contact the service all I receive is a friendly caring service and you all do your best to help in any way you can so I would like to thank you all and you should all be proud of the service you provide. Many Thanks Gary Barnes
Visited May 2022
Saffron Health Partnership has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 05 May 2022
I used to be very complimentary about this GP practice but the experience hasn’t been great the past few times I have interacted with the reception team. My observation is that the service appears to be very hit and miss, as I know other people who have had more success than me and others with similar experiences. I also know how well this practice operated in the past so I’m sure (and hope) the current issues can be resolved. So, my recent experience - I have found trying to get a non-emergency appointment painful, ‘call back tomorrow at 8am’ isn’t particularly helpful when I need to travel to work. Also to be told by the receptionist that I will need to call the hospital to chase my results which took place several weeks ago (referred by GP), wasn’t particularly helpful. Following my recent calls with some of the receptionists I have been left feeling tense, stressed and disappointed - when I began each of the calls I wasn’t feeling this way. That said, on the occasions when I’ve managed to get an appointment and speak with a GP or nurse at the practice, they’ve always been very helpful and supportive. Please bring back the online booking system, it is much better all round - it takes some of the pressure away from your receptionists who appear to be struggling to cope with the basics. They have my sympathy, I wish they had some for me as well.
Visited May 2022
Review titled Saffron Health Partnership
Replied on 07 June 2022
Dear Patient Thank you for taking the time to post a review. We are unable to bring back the full online booking system as we have experienced so much wastage with appointments being used incorrectly. We have learnt , through COVID, that an appointment is not always the best option to meet patient needs. I would welcome you to join the Patient participation group so that you can work together to find a solution for the best of our patients. Thanks SHP