Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Saddlers Health Centre.
Reviews
-
Review titled Great practice
Rated 5 stars out of 5
by Mr H beech - Posted on 07 May 2025
The staff and the doctor are great, they really listen and are supportive in helping me with my medical needs. I am grateful for their assistance , they do a wonderful job
Visited May 2025
Review titled Saddlers Health Centre
Replied on 09 May 2025
Dear H Beech, thank you for taking the time to complete this online review. We welcome all types of patient feedback and discuss this with all staff in our practice meeting. Thank you for your positive review Kind regards
-
Review titled Great Practice, Thankyou Again
Rated 5 stars out of 5
by Liam Cooper - Posted on 06 May 2025
Having Recent Dressing Changes After A Knee Operation, Really Pleased With The GPs, Thankyou Again
Visited May 2025
Review titled Saddlers Health Centre
Replied on 09 May 2025
Dear Liam Cooper, thank you again for your positive feedback. All feedback is discussed in our practice meeting with all staff and is welcomed by all. Thanks again Kind Regards
-
Review titled New Patient Confusion
Rated 1 star out of 5
by Kristin Oloso - Posted on 07 April 2025
As an international patient, I advised I provide my health records to ensure a seamless Transition. I was denied. I advised the receptionist that’s based on your website I would need to speak to her regarding having online access. She stated no need it will be automatic. I advised that the nurse explained my medications were not matching up to my records that I showed her. She advised it would happened automatically. So today with 2 pills remaining. I am unable to request my rx because one I do not have online access to Saddlers. I have now had to take my medical records to the pharmacy to ensure a fill. Medical services shouldn’t be this difficult
Visited April 2025
Review titled Saddlers Health Centre
Replied on 07 April 2025
Dear Kristin Oloso, thank you for taking the time to complete this online review. I am sorry that you have been having problems with accessing the app. I have asked reception to contact you today regarding your medications ordering. As a new patient the online NHS app access would need to be manually arranged for you for our surgery and this has been done this morning. If you find that reception cannot action your request of medications, please speak to the practice manager. Kind Regards
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 April 2025
Phone consultation. Was given a window for a call and it was received within that. Went over some results and provided some advice. Was quite quick but conscice would use the same service again if necessary
Visited April 2025
Review titled Saddlers Health Centre
Replied on 09 April 2025
Dear patient, thank you for taking the time to complete this online review, all patient feedback is welcomed by the practice and is discussed with all staff in our practice meeting. Thank you again Kind Regards
-
Review titled Such a great practice.
Rated 5 stars out of 5
by Ram Singh Bisht - Posted on 30 April 2025
recently I was registered with this practice and I found it much better than my previous one.staff members are very helpful and professional.
Visited April 2025
Review titled Saddlers Health Centre
Replied on 06 May 2025
Dear Ram Singh Bisht, thank you for taking the time to complete this online review. We welcome all patient's feedback and discuss this in our practice meeting with all staff. Thank you again Kind Regards
-
Review titled Mental Health
Rated 3 stars out of 5
by Anonymous - Posted on 15 April 2025
I had a phone call appointment for my anxiety and I mentioned how much I am struggling at the moment and mentioned my medication. The doctor seemed very dismissive, offered CBT and didn’t tell me when I would get it they just hung up the phone. I felt a bit lost after it still.
Visited April 2025
Review titled Saddlers Health Centre
Replied on 16 April 2025
Dear patient, thank you for taking the time to complete this online review. I am sorry you felt you were not fully informed of the outcome from this consultation. I would suggest to contact the surgery to speak to the practice manager for a discussion regarding this. Kind Regards
-
Review titled Professional and compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2025
The GP practice staff from receptionist, nurses and most of all the doctors were all professional. They also showed compassion and take time to listen. They tried their best to accommodate us whenever one of my family needed an appointment.
Visited April 2025
Review titled Saddlers Health Centre
Replied on 10 April 2025
Dear patient, thank you for taking the time to complete this online review. Our surgery welcomes all patient feedback and discuss this with all staff in our practice meeting. Thank you for your positive comment. Kind Regards
-
Review titled Poor time keeping
Rated 3 stars out of 5
by Anonymous - Posted on 25 April 2025
Had an appointment at 3.50 was still in the doctors till 5.30 waiting to be seen with a child. This was due to being under staff for the nurses for saddlers department... this has happened a few times with this and poor time keeping
Visited April 2025
Review titled Saddlers Health Centre
Replied on 28 April 2025
Dear Patient, thank you for taking the time to complete this online review. I am sorry that you were kept waiting and were not kept informed of any delay, I will speak to both the clinician staff and the reception team regarding this. Sometimes clinicians may have a delay in their clinic for reasons beyond our control but I do agree waiting times like this are excessive and you should of been kept informed so for this I apologise. If you would like to discuss this further, please do not hesitate to contact the surgery and speak to the Practice Manager. Kind Regards
-
Review titled Everyone is wonderful
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2025
I come here every 3 months. The receptionists are kind and cater to your needs if you need help, they're always helpful. The nurse I see is funny, bubbly, kind and makes you comfortable. My appointment is always quick (even with a good natter, everyone needs one). Every time I go in, it's not seeing a nurse, it's like seeing a friend you haven't seen in ages. The doctors I also see are gentle, they listen to you and will refer you if needed. A very good doctors surgery, 10/10
Visited April 2025
Review titled Saddlers Health Centre
Replied on 06 May 2025
Dear patient, thank you for taking the time to complete this online review. The surgery welcome all patients feedback and this is discussed in our monthly practice meeting with all staff. It is wonderful to hear of such a great experience with our staff, thank you again Kind Regards
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2025
Warm reception. Amazing presentation with clients. To be fair was impressed. Did not feel left out on any details
Visited April 2025
Review titled Saddlers Health Centre
Replied on 30 April 2025
Dear patient, thank you for taking the time to complete this online review. We welcome all patient's feedback and discuss this with all staff in our practice meeting. Thank you Kind Regards