Saddlers Health Centre
Hatherton Medical Centre, 1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really good
Rated 5 stars out of 5
by Nick George - Posted on 28 February 2025
There was no queue at the surgery, although I was only in for a BP test I had some blood taken too which the nurse took to the hospital herself as it was past the normal time but she was going there anyway. I was seen really quickly and felt I was in good hands throughout. They also referred me to another service at the same time. Top marks.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 03 March 2025
Dear Nick George, thank you for taking the time to complete this online review. All patients feedback is welcomed by the surgery and is discussed in our practice meeting with all staff. Thank you again for your positive comment. Kind Regards
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Review titled Getting an appointment is now difficult
Rated 3 stars out of 5
by Anonymous - Posted on 11 February 2025
Previous to the move to the new premises/system you could always generally get an appointment to see a GP even if it took a couple of early morning attempts. It has taken several weeks for me following a phone conversation with the GP to secure an appointment. Calling at 8am does not work as by time you get a human all appointments have gone. Doing an online appointment request also fails as there are never any pre bookable slots. Completing a form online and requesting a face to face appointment as the GP has said you need a face to face appointment also fails as you are booked in for a telephone consultation, only for the GP to say they need to see you. It’s like Groundhog Day. Patients deserve better. You could become seriously ill whilst navigating the deeply flawed booking process. Saddlers Health centre - your patients deserve better.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 12 February 2025
Dear patient, firstly can I apologise that you were unable to request a suitable appointment for you and the time and attempts you have made to obtain an appointment. The surgery do offer pre-bookable slots available to be booked via the NHS App up to 6 weeks in advance these are face to face appointments for routine reasons. If your reason is urgent then you can walk into the surgery at 8am to request an urgent on the day appointment or call the surgery at 8am Monday - Friday to request this. The on line access through accurex is also for non urgent appointments and there should be a section where is asks the patient do you want to be seen face to face or have a telephone consultation as patient do have the choice. I will be checking this to confirm, I will also be speaking to the reception staff that they are taking note of any specific request from the patients of how they would like to be seen. If you would like to discuss this further please do not hesitate to contact the surgery to speak to the Practice Manager. Thank you for taking the time to complete this on line review all patients feedback is important to the surgery to review ways to improve our service. We discuss all feedback and reviews with all staff in our practice meeting. Kind Regards
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2025
I had an appointment yesterday morning with a Dr. It was excellent. They really cares. I have only recently joined this practice and I am impressed.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 14 February 2025
Dear patient, thank you for taking the time to complete this online review. The surgery welcome all feedback and use this information for ways to improve our service. All patient feedback is discussed in our practice meeting with all staff. Thank you again for your positive comments. Kind Regards
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Review titled Great service
Rated 5 stars out of 5
by Patricia Aufrere - Posted on 06 February 2025
Rang the surgery last Friday trying to make a GP appointment for my hrt review, was advised by receptionist that she could try to book me in with the advance pharmacy but the date that she offered me didn't suit me due to work commitments so filled up a online consultation , got a text same day that a telephone appointment was made for me the following tuesday
Visited February 2025
Review titled Saddlers Health Centre
Replied on 07 February 2025
Dear Patricia Aufrere, thank you for taking the time to complete this online review. The surgery welcome all feedback from patients and use this to review ways to improve our service. I am glad to know our online access was a positive use for you. Kind Regards
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Review titled Excellent patient focused care
Rated 5 stars out of 5
by Nachhtar Kaur - Posted on 13 February 2025
The NHS needs more practices like Saddlers Health Centre. The whole surgery runs extremely efficiently, all staff are really friendly and caring. The GPs are attentive and caring. M specialist referral was completed even before I reached home. Thank you again to all the team at Saddlers Health Centre, please keep up the excellent service.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 13 February 2025
Dear Nachhtar Kaur thank you for taking the time to complete this online review. All patients feedback is important to the surgery as we use this information to review ways to improve our service. WE discuss all feedback in our practice meeting with all staff. Thank you again Kind Regards
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2025
I never thought i could get the support I got in due course but just like that, everything was put in place to help me with my ailment
Visited February 2025
Review titled Saddlers Health Centre
Replied on 27 February 2025
Dear patient, thank you for taking the time to complete this online review. We welcome all feedback from patients and use this information to review way we can improve our service. All feedback is discussed in our practice meeting with all staff. I am please you have received the support required for your recovery. Kind Regards
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2025
Refused to do my blood test because I was having private treatment. The test was about my general health. First booked appointment and on the day of blood test cancelled it even I was eligible.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 07 March 2025
Dear patient, thank you for taking the time to complete this online review. I am sorry to hear this, without full information I am unable to comment on this. Please contact the Practice Manager at the surgery to discuss further.
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Review titled Good Practice
Rated 4 stars out of 5
by Gillian Smith - Posted on 06 February 2025
The doctor I saw sorted my problem out by sending me for an exray, and put my mind at rest after seeing him withe results.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 07 February 2025
Dear Gillian Smith, thank you for taking the time to complete this online review. The surgery welcome all feedback and arrange action as required. Thank you again Kind Regards
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Review titled Very Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2025
First booked and then cancelled my blood test sample few hours before appointment which was about my general health because treatment was private. Even I was eligible for it. Left me option of paying extra money.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 07 March 2025
Dear patient, thank you for taking the time to complete this online review. I am sorry to hear this, without full information I am unable to comment on this. Please contact the Practice Manager at the surgery to discuss further.
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Review titled Good Customer Service
Rated 4 stars out of 5
by Oluwatosin Samuel Orekoya - Posted on 14 February 2025
The staff at the reception were friendly. They attended to me promptly. The doctor who attended to me was nice.
Visited February 2025
Review titled Saddlers Health Centre
Replied on 17 February 2025
Dear Oluwatosin Samuel Orekoya, thank you for taking the time to complete this online review. All patient feedback is important to the surgery and is discussed in our practice meeting with all staff. Thank you again Kind Regards