Ryeland Surgery - Ratings and reviews
Reviews
-
Review titled Waiting Times
by Anonymous - Posted on 03 April 2024
My husband had an emergency appointment after becoming short of breath following bypass surgery 6 days previously. No home visit. Had to get him dressed and into the car and to the surgery where he had to endure an hour long wait past his appointment time. Fading with every minute under the stress and effort to remain seated without falling to the floor. Twice we were told by Reception that he was the next to be seen and yet 3 more people were seen by the Doctor before us. By this time my husband was on the point of collapse and could hardly walk to the doctors room. He was refered to A&E with a heartbeat of over 145-160. Shocked beyond belief that a man in such a compromised position could be left sitting for over an hour when they knew the reason for his visit after speaking to a Doctor earlier in the day. I could write more but I am so angry.
Visited April 2024
Ryeland Surgery has not yet replied.
-
Review titled Not A Good Surgery
Rated 2 stars out of 5
by Jimmy Dundee - Posted on 15 March 2024
I keep being sidelined for appointments all the time and I badly need them due to ongoing health problems. They keep getting cancelled and not rescheduled. My future of being able to get back to work depends greatly on seeing a GP which I am unable to do.
Visited March 2024
Review titled Ryeland Surgery
Replied on 27 March 2024
Dear Mr Dundee I am sorry if we have had to cancel your appointment, this does occasionally happen, though we usually do offer an alternative. If you contact the practice directly with more specific information I can look into particular examples for you to see what was offered. Julie Knights, Operations Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
Kindly informative staff 99% of the time. I have incurable lupus, MS, Atiphodpholipid Antibody Syndrome, Sjrogens Syndrome, Graves’ disease, -a lot of connective tissue diseases. The surgery are empathetic and helpful. I generally feel fortunate.
Visited January 2024
Review titled Ryeland Surgery
Replied on 31 January 2024
Dear Anon Thank you for taking the time to write such a positive comment. We will be sure to share your feedback with the wider team. Julie Knights Operations Manager
-
Review titled Excellent staff all round
Rated 5 stars out of 5
by Mr. Andrew Batty - Posted on 18 November 2023
Since coming out of hospital, i have needed daily dressings on the wound, these have been done by well mannered, caring staff, the reception team have been very supportive in arranging all the appointments. The nurses have been superb and very caring with the wound site and explaining to me about the procedures involved. A credit to the surgery
Visited October 2023
Review titled Ryeland Surgery
Replied on 20 November 2023
Dear Mr Batty, Thank you for taking the time to leave such a lovely review. I will ensure your comments are shared with the staff concerned as it is great for them to receive such positive feedback Julie Knights, Operations Manager
-
Review titled Excellent service
Rated 4 stars out of 5
by Margaret Jean Smith - Posted on 04 July 2023
Isitrd Bodenham surgery for blood test Always treated well and feel comfortable And able to talk and be listened too.
Visited July 2023
Review titled Ryeland Surgery
Replied on 17 July 2023
Dear Margaret I am pleased to hear you had a good experience when attending for your blood test appointment. The nursing team are excellent at putting patients at ease and giving an opportunity to talk things through. Julie Knights, Operations Manager
-
Review titled Annual check up
Rated 4 stars out of 5
by Anonymous - Posted on 22 July 2023
I was Contacted by text and by telephone. After a couple of attempts I managed to get through to make an appointment for a check up. I arrived 10 minutes early for the appointment and was called in by the nurse exactly on time. She set about preparing things and explained what she was going to do and what to expect. I was offered and received a Pneumonia vaccination in addition to the check up. I asked her about one or two other issues and she answered my questions as she went along. I was relaxed and did not feel rushed at all leaving after about 15 minutes.
Visited July 2023
Review titled Ryeland Surgery
Replied on 24 August 2023
Dear Anon Thank you for taking the time to submit your post, it is good to hear you had such a thorough appointment. The nurses are keen to vaccinate patients within other appointments if time allows to save a second visit. Julie Knights, Operations Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Michael banks - Posted on 14 July 2023
Staff very well mannered and understanding very careful with the patient treatment is required very carefully to understand diagnosis sometimes hard to take in but it eventually becomes clear
Visited July 2023
Review titled Ryeland Surgery
Replied on 17 July 2023
Dear Michael Thank you for taking the time to post a review. I am pleased to hear you felt treated with sensitivity and understanding. we aim to ensure that patients feel well supported, especially during the difficult conversations. Julie Knights, Operations Manager
-
Review titled Excellent care
Rated 1 star out of 5
by Margaret Jean Smith - Posted on 15 July 2023
The Doctor was very caring explained my symptoms and the treatment and tests that I'm to receive. I felt relieved that I was getting help. Couldn't ask for more.
Visited July 2023
Review titled Ryeland Surgery
Replied on 17 July 2023
Dear Margaret Thank you for your review, It's great to hear your appointment was so successful but it is a shame you only gave one star given your comments - perhaps an error?? Julie Knights, Operations Manager
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
Seen same day from booking appointment in the morning. Following previous blood test and weight and blood pressure test
Visited July 2023
Review titled Ryeland Surgery
Replied on 24 August 2023
Dear Anon Thank you for taking the time to submit your post, great to hear you had such a speedy service! Julie Knights, Operations Manager
-
Review titled Great service
Rated 5 stars out of 5
by Barrie Thomas - Posted on 05 August 2023
I had a blood test on a Wednesday, the doctor called me with the result on Thursday and I was referred to and saw a Consultant team a week later. The service was brilliant throughout.
Visited July 2023
Review titled Ryeland Surgery
Replied on 24 August 2023
Dear Barrie Thank you for taking the time to submit your post, pleased to hear the process was so efficient! Julie Knights, Operations Manager