Rydal - Ratings and reviews
Reviews
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Review titled Rude/Bad
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
I submitted a repeat prescription on the 28th Feb 2023. The Rydal GP practice mentions that all prescriptions will be processed in three working days. However, a week later and the Pharmacy still hadn't received the prescription. I then call the practice to be told off by a member of staff who rudely told me I had left my medication last minute and they require 10 days to process prescriptions. 10 days! If that is the case they should update their website. In addition, I have not come across such unhelpful staff on reception ever. They act as a barrier to get your medication and talk with a doctor. What are we paying national insurance for if we can't get the medicine we pay for...
Visited March 2023
Review titled Rydal
Replied on 07 March 2023
Dear patient, thank you for your feedback. We ask patients to allow 72 hours for repeat prescriptions. Sometimes, our patients assume that as they have had a certain medication before that this is a 'repeat prescription'. This would not necessarily be the case and may require a review with the GP. In this situation then a prescription may take longer than 72 hours to process. To check if this medication is on your repeat list please do send an E-consult and we will be happy to investigate this for you. I have shared your feedback with our prescription team and reception. Thank you. Sharon Smith, Practice Manager.
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Review titled Great experience
Rated 4 stars out of 5
by Justine - Posted on 03 April 2023
Had a appt with the lovely dr price last Friday. Would just like to thank her for her time and treatment. I can now use my thumb and am over joyed. Many thanks especially when she was dealing with a medical emergency.
Visited March 2023
Review titled Rydal
Replied on 18 May 2023
Dear Justine, Thanks for taking the time to leave such positive feedback. I have shared your comments with the team. Sharon Smith Practice Manager
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Review titled excellent practice
Rated 5 stars out of 5
by Liberté Harries - Posted on 17 May 2023
I have been with this practice since 2014. I have had nothing but excellent service, all the staff I have encountered have been helpful and encouraging. some of the other comments are appalling; I sometimes wonder what do people expect; in my experience (which is vast being 78!) I find people will treat you as you treat them! Also as a retired state registered nurse I notice excellence when I see it
Visited March 2023
Review titled Rydal
Replied on 15 June 2023
Dear Mrs Harries, thanks very much for leaving such lovely feedback. Taking the time to do this is much appreciated by all of the staff. Best wishes, Sharon Smith, Practice Manger.
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Review titled unable to contact online/phone line busy
Rated 2 stars out of 5
by Anonymous - Posted on 17 February 2023
contacting the surgery over the last few years has been always difficult. I was told I can access patient access or e consult Rydal practice. Patient access hasn't got the option to contact the surgery. E consult has an option but when you answer questions, you are to call the surgery.
Visited February 2023
Review titled Rydal
Replied on 18 May 2023
Dear patient, thank you for taking the time to leave feedback. I am the Sharon, the practice manager, and I am sorry that you have experienced problems contacting the surgery. We find that our patients are sending E-consults regularly (we no longer use patient access for contacting the surgery only to order a prescription). Please do call to speak to a member of the team if you are still encountering issues. We are in the process of switching to a cloud based telephone system and have successfully recruited new members to join the team. I do hope that this will result in a more positive experience for you. Thanks, Sharon Smith Practice Manager
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Review titled What a fantastic service and team
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2022
I did an E-consult form for my elderly father at 5.30pm on a Monday. Message back in 10 mins saying a GP would call in the morning. They did - at 9.30am and a face to face appointment arranged for 11.30 the same day. Dr was very supportive and had read econsult details (family concerns). We had medication, an X-ray and blood test ordered. Great reassurance and great response from the practice. My family have been with them for more 40 years and always received excellent care.
Visited June 2022
Review titled Rydal
Replied on 15 June 2023
Dear patient. Thanks for taking the time to leave such positive feedback, the whole practice team really appreciate it. Sharon Smith, Practice Manager.