ROBY MEDICAL CENTRE
Nutgrove Villa, Westmorland Road, Huyton, Liverpool, L36 6GAContact details and opening times
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Reviews
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Review titled Exceptional care and a caring reception team!
Rated 5 stars out of 5
by Scott - Posted on 15 October 2023
I recently had the pleasure of visiting Roby Medical Centre, and I cannot express enough how positive my experience was. From the moment I stepped into the practice, I was greeted by the warmest and most caring reception team I have ever encountered. The receptionists at Roby Medical Centre truly go above and beyond to ensure that patients feel welcome and supported. Their friendly smiles and helpful demeanor immediately put me at ease, making me feel valued as a patient. They efficiently handled the registration process and promptly answered all my questions with patience and genuine concern even giving me an appointment on the same day, just two hours after registering. The level of care provided by the reception team at Roby Medical Centre is truly commendable. They exude a sense of compassion and understanding, creating a nurturing environment for patients. It is evident that Roby Medical Centre places a great emphasis on patient satisfaction and strives to create an environment that promotes well-being, it was nice to observe the interactions between the staff and see their enjoyment for their role. I highly recommend Roby Medical Centre to anyone seeking exceptional healthcare services. The caring nature of the reception team, combined with the professionalism and dedication of the entire staff, ensures that each visit is pleasant and stress-free. Thank you, Roby Medical Centre, for your outstanding service and for genuinely caring about your patients' well-being!
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 16 October 2023
Dear Scott, Thank you for sharing such lovely feedback, I will share your very kind and positive words with the team. We are particularly proud of the reception team and how they treat each patient with empathy and support to ensure they are able to access the care they need. We are proud to be able to serve our patients and provide the best possible care. Kind regards, Erika Howell Managing Partner
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Review titled Impressed
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
I have nothing but praise for this practice. Reception staff are always helpful and the medical staff are always thorough and caring.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 06 November 2023
Dear Patient, We love positive feedback and learning from the patient experience, the reception team are an asset to the practice and go the extra mile to support patients. I will pass on your comments to the team. Kind regards, Erika Howell Managing Partner
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Julia Smith - Posted on 25 October 2023
You get an appointment straight away. The staff are brilliant, so friendly. Any concerns you have are dealt with immediately and you are put at ease. I am still quite new to this surgery, I made the best choice in coming here.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 06 November 2023
Dear Julia, Thank you for taking the time to provide feedback and to enable us to listen and learn from our patients. We have welcome many new patients and its lovely to hear they have found all the staff welcoming and had positive experiences. Please do let us know if we can provide any additional support. Kind regards Erika Howell Managing Partner
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Review titled Great work
Rated 5 stars out of 5
by Jimmy - Posted on 13 October 2023
Recently joined this practice after trying for 3 months to get an appointment with my old practice. I joined here and it’s been great the staff are really friendly. Recently had a small procedure so didn’t feel up to going to the practice for my flu shot so they came to the house and did it for me and my wife at the same time They will go out of their way to help it’s restored my faith
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 16 October 2023
Dear Jimmy, Thank you for sharing your positive experience with us, we are delighted to hear that we have been able to support you during this tricky time. The practice team wish you well in your recovery, please let us know if we can do anything to support your recovery. Kind Regards Erika Howell Managing Partner
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Review titled Great and listening Practice
Rated 5 stars out of 5
by Marjorie - Posted on 18 October 2023
Rang last week to check on some information on someone I care for as they were mixed up because of their short term memory problems. It was regarding this person's Covid and flu jabs. This person could not remember if they had receeived both. I rang, said who I was, gave the other person's date of birth etc. The young lady on the other end said "no problem I can sort that for you right now, will you just hold a moment?" Within seconds she was back abd was able to give me the information to set the cared for person, peace of mind. Asked if there was anything else they could help me with, and on saying no wished me goodbye. Absolutely first class serviced one in a prossessional and pleasant way. You really could not wish for better service.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 October 2023
Dear Marjorie, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. We are proud to support all carers and ensure they can access the information they need to, when access healthcare in a carer capacity. Please do let us know if we can offer any additional support. Kind regards, Erika Howell Managing Partner
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Review titled Got an appointment straight away
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
Dr was really lovely very helpful and could ask her questions on more than one problem all in one appointment, where as my last GP surgery could only have 5 min appointments and discuss one thing
Visited September 2023
Review titled ROBY MEDICAL CENTRE
Replied on 26 September 2023
Dear Patient, Thank you for your feedback regarding your recent visit to the practice, we are delighted to hear of your positive experience, I will pass your comments on the the team. Kind regards, Erika Howell Managing Partner
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Review titled Great Practice
Rated 5 stars out of 5
by Maggie - Posted on 14 July 2023
I am away from home at present on holiday however I have been able to contact our surgery with a request to see a doctor which I have been told I need. We return Sunday and I have an appointment with a doctor for the following day!! This is just like going back in time to when your local GP knew you and all your family and we're interested and concerned for your health and welfare!
Visited July 2023
Review titled ROBY MEDICAL CENTRE
Replied on 14 August 2023
Dear Maggie, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Janet Diavati - Posted on 14 July 2023
Recently moved to this practice and so far I have nothing but praise. Staff are polite and friendly, which is a big bonus. My first appointment (health check) included seeing GP was within two days of changing to them. Bloods were taken at the surgery so no booking online and waiting for a appointment (two weeks on average) I have heard people say they are frightened of jumping out of the frying pan into the fire, I can only say so far so good. Keep up the good work 😀
Visited July 2023
Review titled ROBY MEDICAL CENTRE
Replied on 14 August 2023
Dear Janet, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Excellent Practice
Rated 5 stars out of 5
by Tracey - Posted on 14 July 2023
Rang up at 8 am, liked the fact that I knew where I was as in the queue. Friendly reception staff, face to face appointment same day. Attentive Dr, put me at ease .
Visited July 2023
Review titled ROBY MEDICAL CENTRE
Replied on 14 August 2023
Dear Tracey, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2023
My daughter is a patient of the clinic, and had previously been referred onto the Asd pathway aged six (back in 2016). She was discharged as the clinician did not consider her anxiety and Ocd to be due to an Nd condition. We moved house and changed area ahead of the transition to high school and our very first appointment at the clinic involved a request for re referral. My daughter was massively struggling with the transition to secondary and had become increasingly anxious and rigid in her thought processes. It has been a very difficult eighteen months, culminating in school refusal from Feb onwards. During this time, the clinical team have supported referrals to Asd Pathway, Adhd pathway, Occupational Therapy teams, Ypas and Camhs. Your Drs have treated my daughter, and myself, with kindness, respect and understanding of how difficult the situation is at present. Your admin teams have assisted with referrals (no easy task given the systems were not always compatible with those of the clinics), obtaining confirmations, providing clarity and evidence on referral dates, obtaining previous medical records and reports - all of which was needed to support the process. My daughter received a diagnosis of Asd last night - a diagnosis which has come as no surprise to our family but will now help me to help build my daughter back up, and to hopefully access the support she needs to re-engage with education and with her social life. I really can't thank you all enough and an email certainly doesn't do it justice, but please let the whole team know that the work they are doing is very much appreciated.
Visited June 2023
Review titled ROBY MEDICAL CENTRE
Replied on 14 August 2023
Dear Patient, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and that your daughter has now been able to access the care she has needed. I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner