Rivermead Gate Med.Ctr.
123 Rectory Lane, Chelmsford, Essex, CM1 1TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist of the Year 2025
Rated 5 stars out of 5
by Ian Morgan - Posted on 24 February 2025
I have had problems getting a constant supply of Flip flow catheter valves. The receptionist today , 24th February 2025, at RiverMead Surgery, Chelmsford, was more than helpful in securing this for me. She was friendly, extremely efficient and helpful.
Visited February 2025
Review titled Rivermead Gate Med.Ctr.
Replied on 25 February 2025
Dear Patient Thank you for your positive feedback regarding our staff. We are pleased that we were able support you and will ensure your comments are fed back to the reception team. Kind regards Management Team
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Review titled Worst
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2024
I was advised by their GP that I need a F2F and keep leaving online requests over nearly 3 weeks and had no response. I am asked each time to let them know when I'm available and I never leave this blank. When I called to investigate Rreceptionist told me that they responded but when I'm not available. Incompetent!
Visited December 2024
Review titled Rivermead Gate Med.Ctr.
Replied on 20 December 2024
Dear Patient I am sorry to hear that you are unhappy with our new service. If you would like to discuss this matter further please call the practice and ask to speak to the me. Kind regards Practice Manager
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Review titled Repeat prescriptions
Rated 4 stars out of 5
by Peter Oakley - Posted on 03 October 2024
I tried to order a repeat prescription that has been in place for some time. Nothing authorised@ . Looking further there is a note telling me to arrange a review. There is no way of me knowing this until it's time to order the prescription. And it's me that has to make an appointment. No advance notification, why not! I will have only one tablet left when this appointment takes place. Advance notification please! There is no reason for me to look at the app in advance of a renewal of my repeat prescription.
Visited October 2024
Review titled Rivermead Gate Med.Ctr.
Replied on 04 October 2024
Thank you for providing feedback to the surgery. I will try to contact you today to discuss your concerns. Kind regards Practice Manager
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Review titled Doctors Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
All the receptionists I dealt with are lovely and helpful. I just had another positive and helpful interaction yesterday, and I just wanted to say thank you.
Visited October 2024
Rivermead Gate Med.Ctr. has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by SueC - Posted on 22 August 2024
We moved to this surgery in February last year, when we moved house, and I strongly recommend it. My husband and I have various ongoing issues so have regular contact with them. I never have to wait long for the phone to be answered and the receptionists are pleasant and helpful, including when I've been in to speak to them - several times in the last few weeks. Emails are answered promptly, and they are quick to update the NHS app, with relevant information. Texts are regularly sent, to organise vaccinations amongst other things, and the admin staff have dealt with some paperwork needed in good time. A couple of days ago I was fitted in for an emergency appointment within 45 mins. In 18 months there have only been a couple of 'blips' which is pretty good. Thank you Rivermead.
Visited August 2024
Rivermead Gate Med.Ctr. has not yet replied.
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Review titled Always a great service!
Rated 5 stars out of 5
by Donna - Posted on 31 July 2024
I have always found this practice really good! Once again, I was able to get an appointment easily, staff at reception were pleasant and helpful, the GP was thorough, arranged a follow up appointment, in all an excellent experience.
Visited July 2024
Review titled Rivermead Gate Med.Ctr.
Replied on 31 July 2024
Dear Donna, Thank you for taking the time to respond to the practice with your kind words. We will ensure this is shared to the team. Kind regards Practice Manager
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Review titled Incompetent Practise
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
This is the worst GP you can find in Chelmsford. They messed my appointments multiple times, and on multiple occasions, I've had to return after my arrival because they were unable to fulfill their responsibilities. Additionally, the nurses are incompetent; they don't even know how to take your blood and simply turn you away, wasting your time by advising you to go to the hospital instead. Furthermore, booking an appointment takes an excessively long time. I strongly advise against choosing this GP
Visited March 2024
Review titled Rivermead Gate Med.Ctr.
Replied on 10 June 2024
Dear Patient, We are always sorry to hear when a patient is not satisfied with our service. If you would like to have a chat about your feedback please do call the surgery so that we can address the reason for your post. Kind regards Practice Manager
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Review titled Reception and booking
Rated 3 stars out of 5
by Viv - Posted on 06 June 2023
I am a frequent flyer for 8 weekly injections, and am notoriously poor at remembering to book these in advance of the actual week they are required. Once again I have just called they surgery (minimal wait less than 6 mins) to book an appointment. The receptionist, as always, was polite, professional and managed to secure me an appointment for Friday. So we are quick to moan but not so swift in saying thank you - so today I am taking the time to do just that.
Visited June 2023
Review titled Rivermead Gate Med.Ctr.
Replied on 10 June 2024
Dear Patient Thank you for taking the time to provide feedback to the surgery - we are extremely grateful for your thoughts and will pass this back to our staff. Kind regards Practice Manager
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Review titled Disappointing Service
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2023
Called to make an appointment. Have done this on various occasions in the past and always, always, having to wait 30 minutes or more before getting through. Today it took 33 minutes to get answered and this was as a result of calling dead on 8am - BBC 1 time & Apple iPad time! I was 23 in the queue once I got through. Had to listen to irritating music until I was answered. Then, when I did get through, I was told all appointments with my doctor where taken! I only wanted a telephone conversation, not a face to face appointment. I have an ongoing health condition for which I started medication. Having been extremely ill over the weekend I needed to speak to the doctor who I have been consulting with for many months. The best they could offer me was an appointment in over three weeks time. I have had to accept an appointment with another doctor today who doesn't know me or my condition, so no continuity of care. I have had to stop taking the prescription drug.
Visited June 2023
Review titled Rivermead Gate Med.Ctr.
Replied on 19 June 2023
Dear Patient, We are very sorry that we were not able to offer you an appointment with your first choice of GP today. If you would like to discuss this further please email the surgery rivermeadgate.admin@nhs.net with your details and we will call your back. Kind regards Rivermead Gate Admin Team