Rivermead Gate Med.Ctr.
123 Rectory Lane, Chelmsford, Essex, CM1 1TRContact details and opening times
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Reviews
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Review titled Disappointing Service
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2023
Called to make an appointment. Have done this on various occasions in the past and always, always, having to wait 30 minutes or more before getting through. Today it took 33 minutes to get answered and this was as a result of calling dead on 8am - BBC 1 time & Apple iPad time! I was 23 in the queue once I got through. Had to listen to irritating music until I was answered. Then, when I did get through, I was told all appointments with my doctor where taken! I only wanted a telephone conversation, not a face to face appointment. I have an ongoing health condition for which I started medication. Having been extremely ill over the weekend I needed to speak to the doctor who I have been consulting with for many months. The best they could offer me was an appointment in over three weeks time. I have had to accept an appointment with another doctor today who doesn't know me or my condition, so no continuity of care. I have had to stop taking the prescription drug.
Visited June 2023
Review titled Rivermead Gate Med.Ctr.
Replied on 19 June 2023
Dear Patient, We are very sorry that we were not able to offer you an appointment with your first choice of GP today. If you would like to discuss this further please email the surgery rivermeadgate.admin@nhs.net with your details and we will call your back. Kind regards Rivermead Gate Admin Team