River Place Health Centre
River Place, Essex Road, London, Greater London, N1 2DEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First Class Care From River Place Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
The service that my mother receives from River Place Surgery is first class. I just want to thank all involved in her care from the doctor to the nurse and reception staff Nothing is too much trouble.
Visited November 2023
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Patient, Many thanks for your positive comments about the care that we provide to your mother. I will pass on your feedback to the whole team. With kind regards Dawn Gaine Practice Manager
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Review titled Organised and efficient practice
Rated 5 stars out of 5
by Michelle sweeney - Posted on 28 November 2023
Called late morning regarding my Ear problem Was called back and seen in surgery within the hour really felt I was looked after and am grateful
Visited November 2023
Review titled River Place Health Centre
Replied on 04 March 2024
Dear Mrs Sweeney, Many thanks for taking the time to feedback to us on your positive experience with the surgery when you had your ear problem. I will share your comments with the Practice Team. With kind regards, Dawn Gaine Practice Manager
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Review titled Great practice - really responsive and compassionate
Rated 5 stars out of 5
by Shelley - Posted on 19 September 2023
Since changing to this practice just Over one year ago, I have been pleased time and time again at the responsiveness and care this practice has provided to both myself and my new born baby. Whether calling to arrange check ups and injections for my daughter or submitting a e-consult for myself they provide a fantastic service (a level I did not see at my previous practice in Newham). All staff members i have engaged with are professional and clearly well trained.
Visited September 2023
River Place Health Centre has not yet replied.
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Review titled Great NHS surgery
Rated 5 stars out of 5
by Russell Anderson - Posted on 31 August 2023
I recently made use if River Place surgery for an ongoing medical condition. From day 1 the receptionists, diabetic nurses, doctors and pharmacists gave delivered really caring and professional service in a prompt and humane manner. I believe they have gone above and beyond the services I experienced in other surgeries I have consulted. I cannot praise thus surgery highly enough. These people are the model on which health care should be based. Thank you for your service.
Visited August 2023
River Place Health Centre has not yet replied.
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Review titled Friendly Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 19 July 2023
My family have been patients at this practice for over thirty years. Overall the service of the doctors is excellent. The doctors take time to listen help where they can. They have also come on home visits. One named GP also rings to check on elderly family members. However the system for booking appointments is not patient friendly. I don't understand why the system is not open all the time. Surely it is known when the doctors work and when they are on leave. Having been told to keep ringing or going in every two weeks only to find that all the appointments have gone. Last year I waited five weeks for an appt but at least I knew I was going to see my doctor. This year I have yet to get an appointment. We are always told get it checked by a doctor, that it seems is easier said than done. It's a shame as it lets the the health centre down.
Visited July 2023
River Place Health Centre has not yet replied.
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Review titled E consult experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Really easy to complete online, love the speed and can get what I need quickly without needing an appointment, or if a appointment is required they’ll fit it in for you
Visited June 2023
Review titled River Place Health Centre
Replied on 11 August 2023
Dear Patient, Thank you for your comments. eConsults are a key part of our patient's access to clinical and admin staff, and as you point out they can avoid your needing a GP appt. e.g. for fit notes as well as clinical advice. They are replied to by 18.30 the day after they are received. Regards, David Currie, Manager