River Place Health Centre - Ratings and reviews
Reviews
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Review titled Great practice - really responsive and compassionate
Rated 5 stars out of 5
by Shelley - Posted on 19 September 2023
Since changing to this practice just Over one year ago, I have been pleased time and time again at the responsiveness and care this practice has provided to both myself and my new born baby. Whether calling to arrange check ups and injections for my daughter or submitting a e-consult for myself they provide a fantastic service (a level I did not see at my previous practice in Newham). All staff members i have engaged with are professional and clearly well trained.
Visited September 2023
River Place Health Centre has not yet replied.
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Review titled Great NHS surgery
Rated 5 stars out of 5
by Russell Anderson - Posted on 31 August 2023
I recently made use if River Place surgery for an ongoing medical condition. From day 1 the receptionists, diabetic nurses, doctors and pharmacists gave delivered really caring and professional service in a prompt and humane manner. I believe they have gone above and beyond the services I experienced in other surgeries I have consulted. I cannot praise thus surgery highly enough. These people are the model on which health care should be based. Thank you for your service.
Visited August 2023
River Place Health Centre has not yet replied.
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Review titled Friendly Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 19 July 2023
My family have been patients at this practice for over thirty years. Overall the service of the doctors is excellent. The doctors take time to listen help where they can. They have also come on home visits. One named GP also rings to check on elderly family members. However the system for booking appointments is not patient friendly. I don't understand why the system is not open all the time. Surely it is known when the doctors work and when they are on leave. Having been told to keep ringing or going in every two weeks only to find that all the appointments have gone. Last year I waited five weeks for an appt but at least I knew I was going to see my doctor. This year I have yet to get an appointment. We are always told get it checked by a doctor, that it seems is easier said than done. It's a shame as it lets the the health centre down.
Visited July 2023
River Place Health Centre has not yet replied.
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Review titled E consult experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Really easy to complete online, love the speed and can get what I need quickly without needing an appointment, or if a appointment is required they’ll fit it in for you
Visited June 2023
Review titled River Place Health Centre
Replied on 11 August 2023
Dear Patient, Thank you for your comments. eConsults are a key part of our patient's access to clinical and admin staff, and as you point out they can avoid your needing a GP appt. e.g. for fit notes as well as clinical advice. They are replied to by 18.30 the day after they are received. Regards, David Currie, Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Nurullah Turan - Posted on 27 April 2023
I have been a patient of the surgery for many years and find the practice staff and management friendly, efficient, responsive and helpful. My named/usual GP is absolutely amazing. He is extremely busy, yet always makes time to listen and looks into the best possible approach, giving helpful advice on relevant services. When he is not available, the other GPs, whether permanent or locum, have been excellent too. I have also seen first hand how patient participation is encouraged and management listens and acts on areas of improvement.
Visited April 2023
Review titled River Place Health Centre
Replied on 11 August 2023
Dear Mr Turan, Thank you so much for taking the time to submit this review on the NHS Website. I have passed your message on to Dr Egerton and shared your comments with our wider team. Kind regards, David Currie, Practice Manager
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Review titled Professional service
Rated 5 stars out of 5
by Ceren Komur - Posted on 26 April 2023
Me and my mum have been registered at River Place for over 20 years. The service we receive is excellent and we both cant imagine going to another practice. Each and every doctor listens to our problems and we always leave feeling relaxed and heard.
Visited April 2023
Review titled River Place Health Centre
Replied on 11 August 2023
Dear Miss Komur, Thank you for taking the time to submit your comments on this website. Feedback is very important to us and I have shared these comments with our practice team. Regards, David Currie, Practice Manager
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Review titled The best practice in the borough
Rated 5 stars out of 5
by Bobbi - Posted on 05 April 2023
I have been using this practice since the day I was born, the doctors and nurses have always been so helpful and caring to me.
Visited April 2023
Review titled River Place Health Centre
Replied on 11 August 2023
Dear Bobbi, Thank you for your feedback about our Practice. I am delighted that your experience is so positive and have shared your comments with my colleagues. Kind regards, David Currie, Practice Manager
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Review titled Missing this GP practice now I’ve left London
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2023
I was at this surgery for a number of years when I lived in Islington. I’ve found it responsive and the GPs take time to listen to you. Before the pandemic I could always get a same day appointment. It changed a bit after but I think most places did. I’ve just been to my new surgery and found the attitude of the doctors different… more rushed.
Visited February 2023
Review titled River Place Health Centre
Replied on 27 February 2024
Many thanks for your positive review. We continue to review our same day access in line with patient feedback. We wish you all the best at your new practice. Dawn Gaine Practice Manager
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Review titled An excellent doctor
Rated 5 stars out of 5
by Linda Marland - Posted on 25 April 2023
My usual doctor, who also attended my husband when terminally ill in 2008, was extremely caring and efficient when I needed some help myself this year. I valued her assiduous follow up and find her immensely capable and confidence-inspiring. She must be enormously busy but gives no indication of that when speaking to you. Wonderful work.
Visited January 2023
Review titled River Place Health Centre
Replied on 11 August 2023
Dear Mrs Marland, Thank you so much for taking time to submit these feedback. I have passed your comment on to your Usual GP (Dr Wollaston) and to the wider team. Kind regards, David Currie, Practice Manager
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Review titled Grateful Thanks
Rated 5 stars out of 5
by AMG - Posted on 31 January 2023
There has been a lot of comment in the media about people not being able to get GP appointments. I just wanted to give my thanks and support for River Place Health Centre. I have had face to face and telephone appointments whenever I've needed them. The service has been great. Thank you!
Visited January 2023
Review titled River Place Health Centre
Replied on 01 February 2023
Dear AMG, Thank you for your comments. It is now a constant challenge adapting our appointment system to cater for increasing demand, increasingly sick patients, and the limitations in the size of our building etc. I have passed your comments on to the rest of our Team. Regards, David Currie, Manager