Ringmead Medical Practice – Crowthorne - Ratings and reviews
Reviews
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Review titled Great experience at Ringmead Practice
Rated 4 stars out of 5
by Kate - Posted on 12 March 2024
I did an online consultation for my son at 8am & had an appointment by 11.30 with a GP. The GP we saw at Birch Hill was very helpful & thorough. Everytime I have used the online service I have had a response quickly & my concerns have always been addressed.
Visited March 2024
Review titled Ringmead Medical Practice – Crowthorne
Replied on 18 March 2024
Thanks for taking the time in giving this feedback - goes a long way to motivate us to continue the good work being done as sometimes not appreciated by many. Keep well and best wishes
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Review titled Shambles
Rated 1 star out of 5
by Russ - Posted on 14 February 2024
My appt was for 1450, I was called at 1437 for ten seconds, couldnt get to my phone so I called back, I was 20 in the queue. I wasn't even called back during my 10 min appt! I cant see why I needed a tel appt for an ankle injury, what does that do. We are being triaged before we even get to the door! Merging surgeries was supposed to make the service better, well it couldnt be any worse, the staff are rude when you do get to speak with them. Its an awful awful service, its that bad Im going to fork out and go private... Thats how bad it is
Visited February 2024
Review titled Ringmead Medical Practice – Crowthorne
Replied on 17 February 2024
Thank you for this feedback and sincere apologies for the experience you have had. Generally speaking, we call the patient and almost all of the time if it is not picked up it goes to voicemail. We usually leave a voicemail or send a text that we have called and advise patient not to call back as we will try again a few minutes later that day, considering that the patient may have been busy so wouldn’t be any earlier that 10 minutes later. So unsure why you had to call us back and wait on the phone. Furthermore, our new phone system has a call-back facility which you could have used, and we would have called you back, rather than you having to wait on the line. We carry out telephone consultations to assess the need – it may be that in your case with an ankle injury, you needed to go to hospital straight away, need an x-ray or see a more appropriate clinician eg physiotherapist – hence the need to assess first in this way. If you were seen by a clinician without triage, then your wait could have been longer and assessment inappropriate as the clinician would only have advised as stated. Hence the telephone assessment is more efficient and better for patients. The merger has brought us many challenges, but the overall feedback has been overwhelmingly positive as we have changed much since the merger – better access, higher quality and updated innovative systems for care delivery – but we do appreciate we have a long way to go to get it to the level that we aspire to. We would really appreciate you contacting the practice as I am unable to access your case and would really like to firstly see if we can help asap – the NHS is there for you and you shouldn’t have to go private - but also secondly, to review calls as we do record all calls to investigate if there is a staff training need – we strive to ensure staff are empathic and supportive at all times. You can contact us via the website, Klinik (our online consultation tool) or walk in and leave a message for a doctor, or of course call the practice. Again, thanks for the feedback, and apologies for the problems you have faced.
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Review titled Awful
Rated 1 star out of 5
by Ella - Posted on 29 January 2024
I’m a new patient with this surgery. Had a blood test less than 2 weeks ago and after I called up to get my results I was told it hadn’t been processed, called up again a few days later and someone said they would call me back but no one did, I’ve called up again and it seems that my blood has been lost. No one can give me any information about what’s happened to my blood or where it is. I’m really regretting transferring to this surgery but unsure if I can transfer away so soon. Feeling very uneasy.
Visited January 2024
Review titled Ringmead Medical Practice – Crowthorne
Replied on 29 January 2024
Thanks for this and sincere apologies for the experience you have had. Please do send in our online consultation enquiry via our website called Klinik and i shall personally look into this. Over the past 6 months we have had similar issues and seems to be that the laboratory at the hospital does not send us the results and we have to request them etc or check their own reports, and this may be the case with your bloods - but anyway, i shall have to investigate this as a matter of urgency. So i would urge you to either call us again, but may be easier to send in a Klinik form, or visit the practice again (there is no surname and cannot identify the patient, so i am having to request you to do this) . Please do mention for the attention of the executive partner on Klinik. Thanks again.
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Review titled Shocking Service
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2023
Awful Surgery after waiting more than 12days for a prescription to be fulled I went round to Cambridge road site to ask what happened, I asked the receptionist what happened she told me she hadn’t seen the two email that came from Lloyds direct she then said it was taking more than 10 days to process a prescription I said why was that she said because they had over 48 thousand patients. I was asked to wait if I wanted to see the practice manager while waiting I went to use the toilet the floor was wet there was know toilet paper,know hand towels and the smell was disgusting. Shocking surgery badly led and they talk down to you wouldn’t let them run a bingo came in a care home this branch should be closed.
Visited September 2023
Review titled Ringmead Medical Practice – Crowthorne
Replied on 20 September 2023
Thanks you for this review - and am very sorry for the experience you have had. We shall definitely look into issues you have highlighted as this does not meet the standard of care we aspire to deliver. We have currently got a large number of prescriptions that need processing - and this is due to many factors but not specifically the number of patients. It is due to increased prescribing in the NHS, increased monitoring, many medication shortages, staff shortages and illness, amongst other factors. We have the whole of our premises cleaned daily professionally, and we would hope that patients would inform us of any areas we need addressing but no-one had on the day you used the facilities. We shall look into processes in all of these areas to see if we can improve things and apologies again. We would also ask that if you wish then do let us know via reception you personal details so that we can further understand any of the issues, take on any recommendations and give you confidence that we are working tirelessly since having only recently taken over this surgery
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Review titled Unable to book blood test appointment on-line
Rated 2 stars out of 5
by Prof Michael Bagshaw - Posted on 19 January 2023
Advised by GP to undergo blood test but he was unable to book it during telephone consultation and asked me to make appointment. No facility for booking blood tests on website. After waiting nearly an hour for the phone to be answered, I was told there were no appointments available for blood tests and to go to Heatherwood. Unacceptable.
Visited January 2023
Review titled Ringmead Medical Practice – Crowthorne
Replied on 16 February 2023
Professor Bagshaw, thank you for alerting us to the problems and sincere apologies for the inconvenience you have faced. I shall take these to the management but will give you an update: 1. Telephone: we are aware of the issues with waiting time when calling the surgery. To help with this we have set up telephony hub and an online consultations service via our website (called Klinik), which has helped manage the volume such that when we were getting something like 100 calls and hour ,we are now getting around 50. However, the demand is huge and relentless. We have employed 5 new staff over the past 6 months to manage the pressures we are facing and to help mange demand. Additionally, we are looking to change our phone provider that may facilitate not waiting on the phone but to have a call-back facility within - but is being discussed and hopefully in place in the next couple of months. 2. Booking on website for blood test: We have some for general appointments, but this has not been an option for blood tests as we had found in the past that these appts were taken up by non-blood test reasons, and that the correct forms weren't in place meaning that blood tests had to be repeated. The facility at the hospital is there to help but I am aware that they too have long waits. But we are continually reviewing the need that best helps the patient 3. As you are aware, there are many pressures in the NHS. One is that of workforce. We have been short (although advertised extensively over the past 2 years) of nurses and phlebotomists. However, 2 new Health care assistants have started last week and will be able to start taking bloods after induction and training soon - so hopefully help in many ways. The need for blood test has arisen greatly as we are still catching up with review post-Covid, plus we are doing far more as a result of been asked to do by hospitals Anyway, i hope this helps to explain some of the issues you have raised and actions we are taking, and thank you again.
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Review titled Prompt service for child
Rated 4 stars out of 5
by Anonymous - Posted on 20 December 2022
Poorly daughter. Needing assessment and subsequent treatment twice in the last week. Thank you for all your hard work under extreme pressure.
Visited December 2022
Review titled Ringmead Medical Practice – Crowthorne
Replied on 29 December 2022
Thank you for taking the time to submit this review. Keep well and happy, wishing you all the best as always
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Review titled So supportive
Rated 5 stars out of 5
by Brian byron - Posted on 24 August 2023
I have had a few ongoing health problems since November last year. I never really needed much medical support before then but I have been so impressed with the care and professionalism I have received. All staff that I have had interactions with have made a very difficult time as manageable as they could. I feel that I have been treated very respectfully, any anxieties I had they did everything they could to reassure me whilst being honest and professional. I would like to thank everyone who has supported me over the last few months.
Visited November 2022
Review titled Ringmead Medical Practice – Crowthorne
Replied on 24 August 2023
Thank you for taking the time to send this review, which will be hared with the team - means a lot and is so very motivating to continue to help and support patients. Many best wishes.
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Review titled Awful Service - I really worry for vulnerable people
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2022
After a visit to the pharmacist who recommend I see a GP as very likely had an infection I called the surgery. 20 minutes on hold to be told I needed to fill in an online form from which I would have to wait 48 hours for a response. I have no idea how long after that I will actually get an appointment. The system is so broken. As an otherwise healthy adult I will work my round this (Private GP) but I worry the vulnerable in our community will suffer the most.
Visited October 2022
Ringmead Medical Practice – Crowthorne has not yet replied.
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Review titled Absolutely Awful
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
There is a total lack of care and urgency at this surgery. The reception staff are unsympathetic. You need to book your own tests and then constantly chase for results. To get an appointment is virtually impossible. They constantly pass you from pillar to post.
Visited October 2022
Review titled Ringmead Medical Practice – Crowthorne
Replied on 07 October 2022
Thank you for your feedback, which is disappointing to get, and we can only offer our most sincere apologies. It would be useful to get some further information as to which staff member and site as we could identify if there are any training needs and monitor performance - so do please drop in a letter to either a doctor of your choice or practice manager, and we will investigate this. It may be helpful for you to register for on-line access such that you can review your results without having to contact the surgery at all (information is available on our website on how to do this). We have also recently started consultations on-line, via our website - called Klinik - whereby your enquiry is prioritized and you will either be sent information requested, called or given the appropriate appointment as required - and hence help to reduce the inconvenience you may have suffered in the past. We have had over 80% satisfaction from those that have used it and feel positive that this will go some way to enhance service from the practice. Sincere apologies for your experience and do let us know if we haven't solved your enquiry so far
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Andrew - Posted on 21 September 2022
First visit to this surgery for an injection, friendly reception, nurse and doctor Excellent information given with care and professionalism Thank you
Visited September 2022
Review titled Ringmead Medical Practice – Crowthorne
Replied on 07 October 2022
Thank you for taking the time to write this and very welcome positive feedback. We are one of the few surgeries that has trained clinicians who carry out this treatment and hope that was of benefit to you.