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Ringmead Medical Practice – Crowthorne

Ringmead (Crowthorne), 54 Heath Hill Road South, Crowthorne, Berkshire, RG45 7BN

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Reviews

Displaying 11 to 11 of 11

  1. Review titled Shocking Service

    Rated 1 star out of 5

    by Anonymous - Posted on 16 September 2023

    Awful Surgery after waiting more than 12days for a prescription to be fulled I went round to Cambridge road site to ask what happened, I asked the receptionist what happened she told me she hadn’t seen the two email that came from Lloyds direct she then said it was taking more than 10 days to process a prescription I said why was that she said because they had over 48 thousand patients. I was asked to wait if I wanted to see the practice manager while waiting I went to use the toilet the floor was wet there was know toilet paper,know hand towels and the smell was disgusting. Shocking surgery badly led and they talk down to you wouldn’t let them run a bingo came in a care home this branch should be closed.

    Visited September 2023

    Report as unsuitable

    Review titled Ringmead Medical Practice – Crowthorne

    Replied on 20 September 2023

    Thanks you for this review - and am very sorry for the experience you have had. We shall definitely look into issues you have highlighted as this does not meet the standard of care we aspire to deliver. We have currently got a large number of prescriptions that need processing - and this is due to many factors but not specifically the number of patients. It is due to increased prescribing in the NHS, increased monitoring, many medication shortages, staff shortages and illness, amongst other factors. We have the whole of our premises cleaned daily professionally, and we would hope that patients would inform us of any areas we need addressing but no-one had on the day you used the facilities. We shall look into processes in all of these areas to see if we can improve things and apologies again. We would also ask that if you wish then do let us know via reception you personal details so that we can further understand any of the issues, take on any recommendations and give you confidence that we are working tirelessly since having only recently taken over this surgery

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