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Quinton Family Practice

406 Quinton Road West, Quinton, Birmingham, West Midlands, B32 1QG

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  1. Review titled Terrible staff and service

    Rated 1 star out of 5

    by Lucas - Posted on 08 April 2024

    Have been trying to get appointment for couple weeks every time I call I'm met with staff that have bad attitudes and offer no help at all (after been on hold for 40 minutes

    Visited August 2023

    Report as unsuitable

    Review titled Quinton Family Practice

    Replied on 09 April 2024

    Dear Lucas, Thank you for your comments and feedback. Rather than waiting on the phone, you may find it easier to access the triage form on our website. This will allow you to enter a summary of your problem and this form will then be triaged by one of our GPs who will then respond back to you. I am sorry you feel you have been met with a bad attitude and no offer of help when you have called. All of our trained receptionists are here to help you and can complete the triage form on your behalf if you are unable to complete it yourself. This means that whether you call or complete the form, you will still receive the same help and support from the surgery. If you would like any further support from the practice then please do not hesitate to contact us either by phone or by completing the contact form on our website. Kind regards Angie Newton Business Manager Lordswood Medical Group

    Report as unsuitable