Queens Walk Practice - Ratings and reviews
Reviews
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Review titled Dreadful experience
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
Started calling at 10.41am and the phone line was not taking calls. Attempted to start an e-consult, the practice was not accepting e-consults. I decided to try calling again at 10.56, where I was holding for 1 hour, 38 minutes. A member of the reception team answered eventually, asked me to hold, which I did. I was then asked the standard questions, explained my symptoms and was curtly told I should have called at 8am for something this urgent (which I was unable to do as, unfortunately, my working schedule didn't allow for it). I was told an evening appointment would be made for me at a related clinic in Greenford Avenue and that once the appointment had been made I would receive a text confirming it. No text with an appointment, no call back to let me know the situation. In other environments this sort of abysmal treatment would be tolerable, in matters of your health, this isn't acceptable.
Visited November 2023
Review titled Queens Walk Practice
Replied on 18 December 2023
Dear Patient Please could you contact the practice and speak to the practice manager to resolve this issue. Thank you
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
The staff are very friendly and efficient. They review my condition annually and are always kind and helpful. My prescriptions are never late. I would recommend this practice to everyone. 5/5
Visited July 2023
Review titled Queens Walk Practice
Replied on 25 July 2023
Dear Patient Thank you for your review. I have passed this onto my colleagues at the practice. Ravinder Ruprah Practice Manager
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Review titled Uncaring practice
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2024
For the last few weeks I am constantly feeling sick, tired and fatigue, which could be due to my thyroid function,I have under active thyroid and should have it checked every six month by blood test. After feeling tired, sick and generally very unwell for the last few weeks I decided to call my Gp and ask for blood test, which I did today and was told there are no appointment available till 14 March, this is unacceptable. when your GP surgery doesn't care how you feel and asked you to wait and suffer more for another few weeks it is very disappointing and I wonder who else’s could we ask for help when unwell?
Visited February 2023
Review titled Queens Walk Practice
Replied on 26 February 2024
Dear Patient We have blood clinics running every morning which are pre-booked in advance. The receptionist offered you an appointment and the alternatives would be to book at Ealing Hospital or a local service which we can also pre- book into. If you want to book at one of the alternative options, please let us know. If you feel there is anything urgent, call us at 8.00am in the morning for a telephone consultation. Practice Manager
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Review titled The staff
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2023
The staff at Queens Walk Surgery have displayed unprofessional behaviour, being rude and dismissive towards patient, even during emergencies. On one occasion, a staff member mocked my accent and did not make an effort to understand my concerns. This type of behaviour is concerning and does not reflect the compassionate care that patients deserve. It is important that the staff are held accountable for their actions and receive training on how to treat patients with respect and kindness.
Visited January 2023
Review titled Queens Walk Practice
Replied on 21 March 2023
Dear Patient, I am really sorry to hear this. Please could you email the practice with your concerns to resolve this issue. thank you Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2023
Doctors are thorough and supportive. I felt really well taken care of and given time to talk about the things I was unsure of. A great team!
Visited December 2022
Review titled Queens Walk Practice
Replied on 21 March 2023
Dear Patient, I would like to thank you for a wonderful review. I have passed this onto all the team. Best wishes Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2022
Attended with my 12 year old son and the Reception staff were very friendly. The Doctor was very helpful and kind. Lovely Practice.
Visited September 2022
Review titled Queens Walk Practice
Replied on 26 September 2022
Dear Patient, Thank you for your wonderful review regarding your experience at the Queens Walk Practice. Regards Practice Manager