Putneymead Group Medical Practice
266 Upper Richmond Road, London, Greater London, SW15 6TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice with patients at forefront
Rated 5 stars out of 5
by Kristin - Posted on 28 June 2023
I have been a patient at this practice since 2012 and I have never had a bad interaction. They manage the chronic conditions in a timely manner and always ensure that I am seen by the right person when needed. They have a form you now need to fill out for an appt but I find that they get back to you quickly and work around your availability for timings and who to see. The practice also offers in house counselling and a named GP so you get continuity of care. All my friends are jealous of the GP experience that I have and I am really grateful that I can be part of this practice. In the last 2 mths my GP has been following up on mental health, surgery preparation (including changing out medications if needed), follow up appts and general wellbeing checks. Thank you Putneymead for all you do and have done for your patients.
Visited June 2023
Review titled Putneymead Group Medical Practice
Replied on 29 June 2023
Thank you for taking the time to provide such positive feedback of your experiences and the services we offer here at Putneymead Group Medical Practice. We work extremely hard to offer a service that meets the needs of all our patients and are delighted to know we are supporting you in the best way possible. We will continue to make sure our service is always of a high standard and is adapted where required to the changing needs of our patients.
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Review titled staff speaking about patient in a derogatory manner
Rated 2 stars out of 5
by Louise Doyle - Posted on 02 June 2023
I just received a phone to say one of the medications I have been taking for HRT, progesterone would now have to be authorised by a GP and would not be authorised on my repeat prescription request. I stated no point in prescribing oestrogen without it as both medications must be taken together to offset risk of cervical cancer. The lady stated there was no record of it on my list, so I would need to speak to a GP . Today is Friday and that wouldn't be till Tuesday. She stated that she was trying to help but would not authorise it. Her manner was rude and abrupt. I asked for the name of the practice manager and apparently, there isn't one. However, she said she would speak to her manager. She then proceeded to speak to her manager about me. I could hear every word of the conversation including "She's gone right into one" and "She's not having any that" . Three times I shouted out that I could hear her but she carried on talking about me and my medication in a totally unacceptable manner. When she came back on the phone I told her that I could hear every word she had said. She then stated it wasn't about me but asked what exactly I had heard. I said I was going to make a complaint and she then passed me onto her Manager. Her manager apologised when I relayed what I had heard and then proceeded to get the prescription authorised and ready for pick up today. This whole interaction raises a number of questions about how prescriptions are organised and reviewed. If changes are being made it would be a good idea to notify the patient before the medication is urgently needed. I also don't think anyone should have to hear a healthcare professional talk about them in a derogatory manner.
Visited May 2023
Review titled Putneymead Group Medical Practice
Replied on 23 June 2023
Thank you for sharing your experience, having contacted the practice to request for medication. I would like to apologise you feeling your experience was that of a negative nature. When medication is issued, it is done so with a date attached to it for the clinician to review you and your medication suitability before continuing. When you requested this issue you had reached this point which is why you medication could not be authorised and why you were contacted by our receptionist meaning you had to speak to a clinician. You should have been provided the name of the Practice Manager upon request, which is readily available on our Practice Website, and I have spoken to the reception team about offered this information as a public servant for a public service. I would like to also apologise for the receptionist referring to their manager without adequately putting you on hold, although I do not believe the comments you quoted as being critical or disrespectful to be deemed derogatory, I agree it was not professional and reiterated this to the entire reception team, as did the Reception Manager you spoke to had done at the time. I am glad however your issue with your medication was resolved on the day and hope the discussions taken place as well as the information offered will give better clarity and make sure you do not have a similar experience again.