Portsdown Group Practice - Ratings and reviews
Reviews
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Review titled Access for the elderly
Rated 3 stars out of 5
by Anonymous - Posted on 04 April 2024
My 85 year old mother received very good service from the doctor and it was her wish to send a thank you a few weeks later. She also had a couple of brief questions about ongoing treatment including whether it is safe to continue with health food supplements with her new prescribed medication and we included these brief queries in a note with the thank you card which I dropped in at reception of the Crookhorn practice. I was told by the reception that I would have to phone in with her questions (mother can't hear well at all so using the phone is very difficult) at 10 a.m. So if anyone is wondering why the phones are always busy and you are number 48 in the queue you now know why! Mother's queries are not urgent and we thought a written note would allow for a GP to respond at a more convenient time to them and not clog up phone lines for poorly people in need of a more urgent response. Not good access for the elderly or people with hearing disabilities who would like to retain their independence.
Visited April 2024
Portsdown Group Practice has not yet replied.
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Review titled Your recent appointment - health care check-up
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
This was an appointment for health check, my treatment was fine and as always the staff at the surgery were very pleasant to speak to. Just wish it was possible to be able to book a Drs appointment at the surgery as a pain trying to get through at the right time by phone and found 'system online' irritating to use.
Visited January 2024
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your feedback. We are sorry that you have been unable to gain access to a Doctor when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide.
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Review titled Veteran Health Check
Rated 5 stars out of 5
by David B - Posted on 22 January 2024
Treated promptly and courteous, as this was just a question review this could of been done either by phone or zoom meeting?
Visited January 2024
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for comments, you are right this consultation could have been done digitally, I will share this with our team.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
Review for back problem. Consideration given to the way ahead and my wishes acknowledged. Contact made available to me if I want to go down a different path in the future.
Visited January 2024
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for taking the time to provide your comments. We are pleased that we were able to provide a service to your expectations.
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Review titled Blood draw
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
Very efficient. I had no wait. The nurse explained what needle she used and why. The only discrepancy was.......I was told initially to fast for 12 hours before, but the nurse said that was not a fasting blood test so.......one hungry patient. All good though. Mixed messages it seems??
Visited January 2024
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your feedback. We are sorry you were given mixed messages, we will try to get better in this area.
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Review titled Blood Test
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Non fasting blood test organised over the phone one hour before appointment time, I arrived, was seen to on time, treated very professionally and pleasantly. Just like it should be done!!
Visited January 2024
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 04 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Stephen B - Posted on 02 January 2024
The doctor was friendly, welcoming, reassuring and informative. The reception staff were very helpful in moving an appointment and were friendly and polite.
Visited January 2024
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 18 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Bloods appt Fine.
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
Arrived early, and went into appt for bloods early. Nurse nice lady, was very efficient, and bloods taken with very little pain, and not much bruising. Fine.
Visited January 2024
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 18 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Stephen V - Posted on 02 January 2024
The nurse i had a consultation with was honest and up front with me. But I'm still waiting for a phone call from a doctor, to confirm the nurses diagnosis.
Visited January 2024
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 18 January 2024
Thank you for taking the time to leave us feedback, we will pass this on to the team.
Provided by Working Feedback
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Review titled Good…But
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2024
E-Consult worked fine and got a helpful response next day. Went for blood tests and Nurse said they would be online next day, they are still not there and nor are any tests from past 6 years, have latest version of Nhs App and even if all clear, you need that reassurance and with them will inevitably worry and end up contacting surgery again.
Visited January 2024
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your comments. All test results completed by the Practice will have the results uploaded to your record. If you have having difficulties reviewing please contact directly so that this can be resolved for you.