Portsdown Group Practice - Ratings and reviews
Reviews
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Review titled Diabetic review
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2023
My diabetic management has been hospital based for over a decade. Having moved house Portsdown practice is our new surgery and i was offered a review through them. I can honestly say it was the best experience i've had at a GP's surgery in relation to my condition for sooo long!! Amazingly friendly staff. I might even be able to improve things without venturing to QA if this service is anything to go by
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 12 December 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.
Provided by Working Feedback
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Review titled Recent Experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2023
A call back instead of waiting on the phone 10/10. Call back from Dr within the hour 10/10. Prescription ready within the hour 10/10. Absolutely brilliant service with friendly people.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 02 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Computer says "no" attitude
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
Submitted an e consult essentially 2 issues causing the Utimate Problem. Filed under the Ultimate Problem. Response was that I needed to resubmit my 2 issues (causing the same outcome/Problem) as 2 separate e-consults because putting 2 things onto 1 e-consult (even though they are linked) is not allowed. When access to GP is an issue this has essentially wasted 1 e-consult slot and will waste 2 more as I diligently resubmit my issues onto two separate forms With The Same Information! Ridiculous! If there are resudual questions upon receipt of the e-consult, because further info is required then you should Book An Appointment to clarify these, or if too complex for an admin to triage /deal with send to a clinician; don't just bat patients away for "administrative reasons " You will receive the same information about my plight twice more now!? This is ludicrous - what a waste. Making the patient the centre of care- baloney!! This is for your administrative convenience & you'd know that if you read my e-consult because I've done your job and told you what I need and why. Disgruntled Clinician.
Visited December 2023
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your comments. We are sorry that we have not provided a service to your expectations. We will share this with our team and make changes where possible.
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Review titled Blood Test appointment
Rated 5 stars out of 5
by Derek T - Posted on 11 December 2023
The appointment was at a convenient time, although as I arrived early I had a short (5 min) wait.. The Nurse was polite, pleasant and carried out the test efficiently with no discomfort to me.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 12 December 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2023
Very friendly and reassuring. When I told them I was anxious about the process they were very reassuring and supportive. All the staff I came into contact with were friendly and polite.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 02 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us and will pass on your kind words to the team.
Provided by Working Feedback
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Review titled Your recent appointmentMole check
Rated 5 stars out of 5
by Mark W - Posted on 04 December 2023
Had an appointment within 5 days to check out a possible cancerous mole. Dr friendly and explained everything.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 12 December 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
I had a consultation because of a recent diagnosis of emphysema and in order that I understand the diagnosis and what I need to do when symptoms affect me. I learned a lot of useful information and was given a care plan for COPD and an updated asthma plan as well. I had no difficulty parking outside the surgery, a very short wait and started my appointmenet a few minutes earlier than scheduled. Very happy indeed thank you
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 December 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass your kind words on to the team.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 1 star out of 5
by Sylvia W - Posted on 11 December 2023
Disgraceful service. Wasn't told it was a fasting blood test. So i wasted £10 on a taxi to get to the surgery only to be told i couldn't have the blood test as I'd had 1/2 cup of coffee. They didn't care and acted like it was my fault.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your feedback. Our staff are trained to advise when fasting is required for blood test, we are truly sorry this happened, we will share this with our team and make changes going forward.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
I attended the surgery for a routine appointment with the practice nurse to have my stitches removed. The procedure was quick and painless. Whilst I was there I was also offered a flu jab which meant that I didn’t have to return to have the injection. This was also quick and painless. Lovely nurse very friendly and put me at ease.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 December 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Will not give me an appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
Will not give me an appointment. Puts on restricted medication without them seeing me, and am in crisis. They do not care. They actively employ gatekeepers to stop you from attaining an appointment. The worst surgery in Portsmouth and surprise surprise they are a group. Well, your group is terrible, and honestly you should be ashamed of yourselves.
Visited November 2023
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for your feedback. We are sorry that we are not meeting your expectations and will share this with our team to make changes where possible.