Phoenix Family Care - Ratings and reviews
Reviews
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Review titled Very considerate
Rated 5 stars out of 5
by Victor Keene - Posted on 24 March 2023
I saw a doctor and a nurse. Both were very kind and thorough and listened carefully. which was greatly appreciated.
Visited March 2023
Review titled Phoenix Family Care
Replied on 30 March 2023
Dear Mr Keene, Thank you for your sharing your experience with Phoenix Family Care. I shall pass on your kind words to the team and it will be very much welcomed. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Car crash of a surgery
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
Seems to be one rule for one and another rule for others. Practically impossible to get an appointment and impossible to see the same Dr for a follow up. The booking process seems to change every time you call up. If you don’t get cut off after 15 mins on hold that is. I’ve been told I need to discuss some test result with a Dr (worrying I know) but I can’t see that dr for at least 6 weeks. The place is a mess and I think everyone agrees after reading these reviews.
Visited March 2023
Review titled Phoenix Family Care
Replied on 15 March 2023
Dear patient, Thank you for feedback. We understand it can be stressful obtaining appointments. I would like to assure you a clinician checks the results and action accordingly. We apologise the message worried you and we will look into rephrasing the message. We always strive to meet patient expectation and deliver the highest standards of healthcare. For the most of our patients we achieve this despite the finite resources and steadily increasing demand for services that exists today within the NHS. If you wish to discuss further please do not hesitate to contact me. Kind regards. Jasvinder Banwait
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Review titled Good Service
Rated 4 stars out of 5
by Sharon - Posted on 09 March 2023
Have thankfully had no need since the pandemic to see or contact the surgery but was recently invited by text message for health check and the whole process was smooth and efficient. Telephone answered within a very reasonable time & appointment given for the following week. Tests completed with results back within a week and follow up appointments timely & were also hassle free to obtain. Very pleased with the service I received.
Visited March 2023
Review titled Phoenix Family Care
Replied on 10 March 2023
Dear Sharon, Thank you for your feedback. I shall pass on to the teams and I am sure they will be pleased to hear you had a good experience with us. We hope we can continue with this level of service we aspire too. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Dreadful
Rated 1 star out of 5
by Martin Barradell - Posted on 18 February 2023
Dr was ok but getting past the reception is a nightmare . Can’t they be sacked if I was this rude to people I would have fired . Some people are sick and may be having mental problems cos of not getting medication correct . They seem to want people just to go away or call back 8 the next day knowing full well that there are no appointments they seem to think it’s funny . They say they won’t tolerate rude behaviour but it’s ok for them to be rude to you . They even closed the hatch one one lady who was clearly distressed . Family care ! It’s a joke !
Visited February 2023
Review titled Phoenix Family Care
Replied on 22 February 2023
Dear Mr Barradell, Thank you for your feedback. Following this one of our clinicians has discussed your concerns and an agreeable outcome was reached. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Great healthcare assistant, nurses and GPs
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
Great healthcare assistant, nurses and GPs. But GPs in general need a better appointment system, maybe like an online booking service. If you don’t call at 8am sharp you run out of appointment slots instantly.
Visited January 2023
Review titled Phoenix Family Care
Replied on 30 January 2023
Dear Patient, Thank you for your feedback. I will pass on to the relevant departments and hopefully we will be able to accommodate the request of online booking. Thank you for your patience. Kind regards. Jasvinder Banwait Practice Manager
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Review titled No consisting with rules
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2023
This practice continue to ask patients to wear masks while waiting. I don’t have a problem with this at all. However the staff (largely receptionists who ask you to ensure you’re wearing a mask) are sitting at their desks without any face coverings. If face masks are still required this should apply to everyone. And particularly those instructing others to wear theirs.
Visited January 2023
Phoenix Family Care has not yet replied.
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2023
I phoned fir an appointment with the nurse and explained my issue. The following morning I received a call from reception saying that a doctors appt was more appropriate. Saw the doctor on the same day and she was kind, non judgemental and supportive . I felt very confident in her approach. First class service
Visited January 2023
Review titled Phoenix Family Care
Replied on 30 January 2023
Dear Patient, Thank you for your feedback. I will pass on your kind, supportive comments to the team. A big thank you for taking the time to write about your experience with Phoenix Family Care it really is appreciated. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Eammon - Posted on 13 February 2023
Very good personal service. Excellent doctors that go above and beyond to follow up Through these very difficult times they have been very flexible and accommodating
Visited January 2023
Review titled Phoenix Family Care
Replied on 14 February 2023
Dear Eammon, Thank you for leaving us some feedback. This will be a pleasure to pass onto the team at Phoenix Family Care. Kind regards. Jasvinder Banwait Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Marion R - Posted on 31 January 2023
My thanks to the staff for the care received during recent visits to the nurses for treatment to a leg wound. Their expert care has improved the wound and to help the healing process they arranged for me to attend the Wound Clinic where experienced nurses gave good advice. Thank you so much for the support received and your hard work is much appreciated.
Visited January 2023
Review titled Phoenix Family Care
Replied on 01 February 2023
Dear Marion, Thank you for your kind feedback. I shall pass this on to the nurses team and it will be very much appreciated. Warmest wishes Jasvinder Banwait Practice Manager
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Review titled Rubbish
Rated 1 star out of 5
by Martin Barradell - Posted on 05 January 2023
2 days running phoned at 8 wait an hour or 1 hour and a half to get told there’s are no appointments. I had a stroke last February not seen a Dr since . Family care it’s a joke .
Visited January 2023
Review titled Phoenix Family Care
Replied on 05 January 2023
Dear Martin Barradell, Thank you for your feedback. We are sorry you have had unacceptable delays getting through to the surgery. Unfortunately, we have had staff members off with sickness and family bereavements. We feel this has impacted on the response times in addition to the unprecedented demands on our current service. Our records show that it is incorrect to say that you have not seen a Doctor since February. Please contact the Practice Manager if you would like to discuss the matter further. Kind regards. Jasvinder Banwait Practice Manager