Petroc Group Practice - Ratings and reviews
Reviews
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Review titled Very speedy treatment on 26th march
Rated 4 stars out of 5
by Gillian lovegrove - Posted on 02 April 2024
I was pleasantly surprised on 26th March when I called the surgery at approx 2pm, feeling very unwell with suspected UTI. The receptionist who answered my call was very helpful (Klinik was not available online) She had to go through the Klinik questions but was very sympathetic and asked me to bring a sample to padstow surgery. This I did leaving it with receptionist at approximately 3pm. At 4.45pm I had a call from a doctor confirming UTI and saying I could come to the surgery to collect prescription. I was very grateful for the speedy response to my request.
Visited March 2024
Petroc Group Practice has not yet replied.
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Review titled Felt cared for.
Rated 4 stars out of 5
by Janet F Channell - Posted on 19 January 2024
I have attended the surgery 3 times in the last 2 months and have been treated very well. The Doctor I saw was very thorough and although I had never seen him before he took great care of me and I left feeling much better than when I arrived.
Visited January 2024
Petroc Group Practice has not yet replied.
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Review titled 2 weeks for sick note request to be looked at
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
As you are not able to call the surgery anymore, I submitted a Klinic request on 25/01/24 for a sick note. When I chased this today (Jan 31st) I have been told it is being processed and will be “put to a doctor” on the 8th Feb. A full two weeks before a doctor will even look at my sick note request. The stress this surgery causes its patients is criminal.
Visited January 2024
Petroc Group Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2023
Rang to get test results. On first occasion cut off having reached 3rd in the queue. Rang again and after reaching 3rd in queue was again cut off. Then rang to speak to reception and after 20 minutes (& 8th in the queue from the outset) finally gave up. The entire process took well over one hour with no result. Tried the online service and that was again closed. It would be hard to find a less competent service.
Visited December 2023
Petroc Group Practice has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2023
Been battling a sinus infection since August, in major pain and discomfort get told by the brain surgeon on reception it's not urgent almost jog on and get on with it the place is a disgrace should be closed down,.
Visited December 2023
Petroc Group Practice has not yet replied.
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Review titled No choice it is take it or leave it.
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
Have completed 3 Klinik forms over the last few weeks and a phone call. No reply at all. The only way is to go by the internet and self medicate. This used to be a very good surgery but had gone to bits since 2020
Visited November 2023
Petroc Group Practice has not yet replied.
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Review titled Run by hourly paid temporary doctors
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
I have only twice ever seen the same doctor more than once - it's a different 'temp' every time. The doctors main aims seems to be to get the surgery empty and the day over rather than sort medical problems & the most usual prescription is "go home you'll get better". Recently they had a flu jab day & despite timed appointments there was a 30 person queue in the car park. When the queue reached the building there was no 2m-covid-separation inside - just jam as many people in the building as you can. Can someone tell me why it takes 2 people to run a Boots commercial pharmacy but seemingly a rota of about 6 people to run their dispensary with restricted hours - when did a public pharmacy last close for lunch when most people have the time to pick up their prescriptions. Very keen to advertise the average doctors salary - but when you have a whole host of part time temps to average in you can do what you want with statistics - if they feel the need to justify this ( & why should they ) at least do it with some intelligence The remedy for this practice is simple - allow a competitor to set up in the same area . Currently of course this practice group would have top gibe it's permission for this to happen - but if they can't produce the service..........
Visited October 2023
Review titled Petroc Group Practice
Replied on 01 November 2023
We are sorry that the first flu clinic we ran this year resulted in a queue forming. We unfortunately had some issues with our systems, and staff that were new to vaccinating. Our subsequent flu clinics ran much smoother and to time. There are no current laws on social distance requirements, but appreciate that this situation can cause patients concern. We have been running quieter evening clinics for those not wishing to participate in our larger flu clinics. With regards to appointments with our clinical staff, we have 6 GP Partners and 10 Salaried GP's, alongside a team of allied health professionals, such as a clinical pharmacist, pharmacy tech, physiotherapist, advanced nurse practitioners and paramedics. You can find a list of these on our webpage here: https://www.petrocgrouppractice.co.uk/our-staff We evaluate every patient's request to see a GP, and if you need to be seen on the day, for an acute problem, you will be given an appointment with the next available clinician on the day. If you have a chronic condition requiring a routine appointment in the next 2-4 weeks, then we will aim to put you with the clinician you have seen previously where possible. Occasionally we may employ locums, where we have staff holiday or sickness to cover. Our dispensary team are responsible for managing the ordering, organising medical reviews (for 8000 patients), dealing with prescription queries, submitting relevant prescription paperwork to the NHS, as well as putting together patients individual prescriptions. We have clear guidance and protocols that we must follow with regards to prescriptions and specifically controlled drugs, which means we have to allow the dispensing team uninterrupted time to do these. We are sorry that the opening times are not always convenient for every patient, but we do regularly review our opening hours.
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Review titled The surgery does to appear to want to help patients
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2023
Saw on TV that lung health checks have been available for 2 years and are offered to people age 55 to 74 who are smokers & ex smokers. Telephoned the surgery to enquire about receiving a scan, told that they knew nothing about it, and given a number to telephone to speak to peninsular health department. Rang them, and a young lady told me that the surgery did not have me logged as an ex smoker & told me to phone my GP to obtain a referral. Rang the surgery again, told they did not know anything about this. Phoned peninsular health again, a very helpful lady told me that our GP practice had not joined the programme yet and that I should get back to them to ask them about this. Phoned the surgery yet again, explained everything again. Someone phoned me back to say that "You are too previous & have to wait until next year to receive a letter!" Made me feel like a naughty schoolgirl for daring to ask. So once again, it appears to be a post code lottery - I understand that the programme has already been running for 2 years! The whole idea of the programme is to pick signs of cancer up early - therefore to my mind the sooner you are referred for a scan the better the outcome, if anything untoward is found. Guess we have to wait patiently for someone to deal with the administration for this. Wonder how many people may be picked up too late.
Visited August 2023
Petroc Group Practice has not yet replied.
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2023
I got issued a sick note from my GP who I haven’t seen in years stating that I am unfit for work when I clearly am, claiming that I need a knee operation when there is nothing wrong with me knee! My advice to padstow surgery is to check patient records before sending them out to the wrong person!
Visited August 2023
Petroc Group Practice has not yet replied.
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Review titled Lack of personal approach
by NHS aervice user - Posted on 14 August 2023
I do not believe AI is the answer for GP practices. When we are ill and worried about our health we need to talk to a human. This surgery appears to be under staffed and out of touch with its patients. After my blood results were finally given I then had to use the klinic app again to request not book an appointment. I then receive a text informing me that I will be sent an appointment shortly but there is a long wait. Prior to the covid pandemic this surgery was great but it seems that they have used covid to lock themselves down never to return to a personal and open door approach again! I find it shocking and inexcusable!
Visited July 2023
Provided by Care opinion
Petroc Group Practice has not yet replied.