Penshurst Gardens Surgery
39 Penshurst Gardens, Edgware, Middlesex, HA8 9TNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Penshurst Gardens Surgery.
Reviews
-
Review titled Excellent organisation
Rated 5 stars out of 5
by Renée Russell - Posted on 01 October 2022
I attended the surgery this morning for my COVID and flu jabs. The set up was extremely well organised, friendly and efficient. I did not have to wait at all.
Visited October 2022
Review titled Penshurst Gardens Surgery
Replied on 02 October 2022
Dear Renee Russell, Thank you for your positive feedback regarding our new COVID/Flu Vaccination Service. We really appreciate that you have taken time to write a review about your experience of the newly-approved COVID Vaccination satellite site at Penshurst Gardens Surgery. Your positive comments have been shared with the practice team. With kindest regards, The Penshurst Management Team
-
Review titled Improved patient support
Rated 4 stars out of 5
by Anonymous - Posted on 11 June 2022
I have had great difficulty getting appointments as the current system does not suit a single parent or a person with adhd & autism. In the past, calling the reception has been fruitless & I have not felt like the reception staff cared. But even in september 2021 when I had covid I was helped & most importantly listened to with respect. My distress was evident & I was helped to get back onto my meds. Also the technician who saw me offered me a blood test which was very helpful & supportive.
Visited June 2022
Review titled Penshurst Gardens Surgery
Replied on 13 November 2022
Dear Patient, Thank you for taking time to write this review. We are pleased to announce that we have finally replaced our old telephone system with a more user and patient-friendly telephone system which will improve patient access and experience of booking appointments. It is good to hear that you have received improved care and support from the practice and you have noticed significant improvements. Your continued feedback is very important to us and we hope that you are taking advantage of other improvements such as the new COVID/flu vaccination service which allows you to book and have your COVID booster jabs at Penshurst Gardens Surgery rather having to travel long distances elsewhere.