Penshurst Gardens Surgery - Ratings and reviews
Reviews
-
Review titled Very Good
Rated 5 stars out of 5
by Alison Islin - Posted on 22 May 2023
I was squeezed in at short notice & the Doctor & Junior Doctor were both excellent. All my questions have been answered. Very good experience.
Visited May 2023
Review titled Penshurst Gardens Surgery
Replied on 24 May 2023
Dear Alison Islin, Thank you for your very positive feedback and your 5 star rating! We are thrilled that you had a Very Good experience during your recent visit to the practice and that all your expectations were fully met to your satisfaction. We have circulated your wonderful compliments with all Penshurst staff. With kindest regards, The Penshurst Management Team.
-
Review titled Professional practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 May 2023
Had a face to face appointment with the doctor. Very professional and explained diagnosis and treatment to me. Good experience.
Visited May 2023
Review titled Penshurst Gardens Surgery
Replied on 27 May 2023
Dear Patient, Thank you for your timely review about your recent positive experience of Professional Practice and staff at Penshurst. This updates and invalidates all the previous Anachronistic Misinformation on the web and social media and is more reflective of our current Highly Professional, Friendly and Family-orientated staff who continue to attract a treasure trove of other talented individuals with the same work ethic and great interest in joining our Happy Penshurst family. We appreciate the time you have taken to write these lovely review and have shared with all Penshurst staff. With best wishes, The Penshurst Management Team.
-
Review titled Asthma Review
Rated 3 stars out of 5
by Laurence Freeman - Posted on 05 June 2023
Appointment made and on time. Advice given and follow up to be arranged. Computer system may need sorting as 5 days later requested to make an appointment as "I hadn't been reviewed in the last two years".
Visited May 2023
Review titled Penshurst Gardens Surgery
Replied on 08 June 2023
Dear Laurence Freeman, Thank you for your feedback. You're spot on about our computer system. It appears that an automated reminder text was sent erroneously for your annual asthma review. Underscores computers make errors too and cannot replace the checking behaviours of humans! We are looking into our computer recall system to avoid unnecessary duplication of work and appreciate you bringing this to our attention. With kindest regards from the Penshurst Management Team.
-
Review titled Supportive and Caring Practice
Rated 5 stars out of 5
by Lynda Lampert - Posted on 13 December 2022
I felt I must leave a review of my experience today which was very positive. I found the person I had an appointment with exceptionally supportive and genuinely caring. They listened to me and gave me time to speak about my situation as a carer to my husband. They suggested counselling and it is something I will think about. They told me that the surgery is there for me if I ever need. When I left the surgery I actually felt ‘lighter’ and realised how it helped me ‘off-loading’ to someone. I have a large family and big circle of friends, but after 6 years of being a carer I feel I don’t want to ‘burden’ them anymore with how I’m feeling… they also have to deal with their own feelings of ‘loosing’ a father, brother, uncle, friend. Thank you to the person I saw at the surgery today… I felt not so alone.
Visited December 2022
Review titled Penshurst Gardens Surgery
Replied on 14 December 2022
Dear Lynda Lampert, Thank you for your 5 star rating and amazing review about your personal experience of feeling well- supported and cared for the by practice. Every patient is considered to be part of the "Penshurst family " and we strive to provide Personalised Care to the highest standards we would expect for our own family members and friendly home you can always count on and return to at your time of need. We have circulated your positive comments with all Penshurst staff and one staff member responded, "This is what makes the job rewarding despite all the challenges " With much appreciation and gratitude from your family in the Penshurst Team.
-
Review titled Amazing Service
Rated 5 stars out of 5
by Rosalind Cooklin - Posted on 07 January 2023
I had a medical problem that was worrying me and got an appointment to see a GP straight away. Very kind helpful receptionist. Instantly referred to outpatient appt, amazing fast through very impressive system. The outcome was nothing to worry about thank goodness. The whole experience was like being a private patient, so fast, so well organised and really impressive. NHS and Penshurst Garden Surgery well done and thank you, amazing service on all levels, very grateful!!!
Visited December 2022
Review titled Penshurst Gardens Surgery
Replied on 09 January 2023
It's good to know that we are well on our way to restoring our reputation for Excellence in Personalised Care and Customer Service, going Above and Beyond to improve the patient experience of good NHS care. We have shared your Amazing feedback with all staff in the Penshurst Family. With kindest regards from the Penshurst Management Team.
-
Review titled Well Organised and Efficient
Rated 5 stars out of 5
by Martyn Wiseman - Posted on 01 October 2022
Excellent organisation and quick. Surgery operated a one system which worked well. Senior doctors on hand as well
Visited October 2022
Review titled Penshurst Gardens Surgery
Replied on 02 October 2022
Dear Martyn Wiseman, Thank you for your positive feedback regarding our new COVID/Flu Vaccination Service. We really appreciate that you have taken time to write a review about your experience of the newly-approved COVID Vaccination satellite site at Penshurst Gardens Surgery. Your positive comments have been shared with the practice team. With very best wishes, The Penshurst Management Team
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 October 2022
Went for my flu jab. Very friendly staff. The doctor who gave me my flu Jab was very professional & friendly. I have been with this practice for over 30 years. Thank you so much.
Visited October 2022
Review titled Penshurst Gardens Surgery
Replied on 02 October 2022
Dear Patient & Penshurst family member, Thank you for your positive feedback regarding our new COVID/Flu Vaccination Service. We really appreciate that you have taken time to write a review about your recent experience of having your flu jab at Penshurst. Your positive comments have been shared with the practice team. With warmest wishes, The Penshurst Management Team
-
Review titled Helpful practice
Rated 4 stars out of 5
by Linda - Posted on 31 October 2022
Really helpful reception staff. The doctors are great but it’s frequently the receptionists who manage to facilitate requests and necessary contact with clinicians.
Visited October 2022
Review titled Penshurst Gardens Surgery
Replied on 04 November 2022
Dear Linda, Thank you for your recent review. Our team work very hard to deal with many patient requests as quickly and efficiently as possible, so they appreciate your positive feedback.
-
Review titled Happy
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2022
I phoned this morning Witt a health worry, I was called back the doctor this morning who has instantly recommended and instigated further treatment. I forgot to ask the doctor a question and straight away called there surgery back and very kindly the doctors receptionist asked her the question and then called me back to give me her answer. I couldn’t have asked for more efficient or nicer treatment.
Visited October 2022
Review titled Penshurst Gardens Surgery
Replied on 10 October 2022
Dear Patient, Thank you very much for posting this positive review. We appreciate the time you have taken to give feedback about your satisfaction with the efficient service and care provided. We have shared your positive comments with all Penshurst staff. Best wishes, The Penshurst Management Team
-
Review titled Helpful pleasant staff
Rated 5 stars out of 5
by Johanna Matthews - Posted on 23 October 2022
Had Covid and flu jab. Very quick efficient service. Staff were helpful and informative. No queuing
Visited October 2022
Review titled Penshurst Gardens Surgery
Replied on 26 October 2022
Dear Johanna Matthews, thank you for your recent positive feedback. It is always good to hear that we are providing a good and efficient service to our patients. We will feed this back to the team.