Penshurst Gardens Surgery
39 Penshurst Gardens, Edgware, Middlesex, HA8 9TNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 12 May 2025
Had a diabetic review with the pharmacist and she was very thorough and treated me great care and kindness.
Visited May 2025
Review titled Penshurst Gardens Surgery
Replied on 26 May 2025
Dear Patient, Thank you so much for rating your recent Penshurst experience as a Great Service. This is much appreciated by all Penshurst staff who are all busy in their kitchens preparing our secret recipes for Outstanding Care, worthy of the highest Michelin standard, and the Best Customer Service and Personalised Care at our very own Penshurst Family Standard©. Pleased that our Pharmacist was Kind, Caring and Thorough. We hope to earn the full 5 stars of Excellence at your next visit. With compliments from The Chef (Chief), Dr Jones and everyone in our iWantGreatCare Certificate of Excellence in 2025 Award-winnng Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Go the Extra Mile with Smile!©😊👨🍳
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Review titled Great service
Rated 5 stars out of 5
by Steven Altman - Posted on 24 March 2025
The doctor was outstanding as usual. He had an indepth knowledge of my file and immediately advised what he believed my problem to be ( rhinitis). He arranged a blood test for me as he believes that one of the medications I am on may be causing the problem
Visited March 2025
Review titled Penshurst Gardens Surgery
Replied on 26 May 2025
Dear Steven Altman, Thank you so much for rating your Penshurst experience as a Great Service with the full 5 stars! Pleased to hear that you have consistently received Outstanding Care from your Doctor. We are lucky to have one of the Best Teams in Edgware with our Top Doctors and Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff). With compliments from The Chef (Dr Jones) and everyone in our Highly-rated and recommended team of Michelin star SHEFs who were recently awarded the iWantGreatCare Certificate of Excellence in 2025 for delivering Outstanding Care. Please keep these 5 star reviews coming as they Boost staff morale and Motivate our SHEFs©to Go the Extra mile with a Smile©!😊👨🍳
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Review titled Excellent.
Rated 5 stars out of 5
by Riki Gererdy - Posted on 11 February 2025
First class help and action by an expert. Many thanks. Very pleased with the helped offered. Highly recommended.
Visited February 2025
Review titled Penshurst Gardens Surgery
Replied on 26 May 2025
Dear Riki Gererdy, Thank you so much for your High Recommendation of Penshurst Gardens Surgery! Thrilled to hear that your Penshurst experience was First Class. Your 5 Stars will go very far to Turbo-Boost morale and Motivate all our staff to Go Above and Beyond for our very appreciative Penshurst Family. With compliments from The Chef (Chief) Dr Jones and everyone in our Amazing Surgery Award-winning Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst family, Strive to Make the Patient Experience P.E.R.F.E.C.T© (Professional, Efficient, Reassuring, Friendly, Engaging, Caring & Thorough) and Go the Extra Mile with a Smile©! Please keep these wonderful 5 Star reviews coming!! 😊👨🍳
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Review titled Generally very good
Rated 4 stars out of 5
by Marlene Newman - Posted on 24 February 2025
The practice nurse is always pleasant and very helpful. She puts me at ease while conducting my blood tests. She is very efficient and kind.
Visited February 2025
Review titled Penshurst Gardens Surgery
Replied on 26 May 2025
Dear Marlene Newman, Thank you so much for rating your ecent Penshurst experience with our Practice as Generally Very Good! It is such a joy to hear that she always puts you at ease making it a Pleasant and Calming experience. We hope to earn the full 5 stars of Excellence at your next visit and really appreciate the Tsunami of 5 star ratings and Positive Feedback that Inspire and Motivate our Amazing SHEFs© (Smiley, Helpful, Efficient, Friendly staff) to provide the Best Customer Service and Personalised Care at our very own Penshurst Family Standard© of Care. With compliments from The Chef (Chief) Dr Jones and everyone in our Amazing Surgery Award winning Team of Michelin star SHEFs© who Strive to Make the Patient Experience P.E.R.F.E.C.T© (Professional, Efficient, Reassuring, Friendly, Engaging, Caring & Thorough) and Go the Extra Mile with a Smile! 😊👨🍳
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Review titled Very good doctor
Rated 4 stars out of 5
by Azra Khan - Posted on 23 January 2025
I saw a doctor twice recently. She was very good listener. She prescribed right medication for my pain and also requested MRI. She asked me to make further appointment.
Visited January 2025
Review titled Penshurst Gardens Surgery
Replied on 26 May 2025
Dear Azra Khan, Thank you so much for rating your Penshurst experience with your Doctor as Very Good with 4 stars! It is lovely to hear that she provided the Right Care and arranged a follow up appointment to ensure Continuity of Care. We hope to earn the full 5 stars of Excellence at your next visit and really appreciate all the Positive Feedback and Tsunami of 5 star ratings from our Penshurst family. With warmest wishes and compliments from The Chef (Chief) Dr Jones and everyone in our iWantGreatCare Certtificate of Excellence in 2025 Award Winning Team of Michelin star SHEFs© who Genuinely Care, Strive to Make the Patient Experience P.E.R.F.E.C.T© (Professional, Efficient, Reassuring, Friendly, Engaging, Caring & Thorough) and Go the Extra Mile with a Smile! 😊👨🍳
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Review titled Pleased with the Content and Quality of Review
Rated 5 stars out of 5
by Aaron Weichselbaum - Posted on 27 January 2025
I was very pleased with the content and quality of my consultation, which has enhanced my understanding of my condition and how to maximise the impact and effectiveness of my prescribed medication. Everything was explained clearly and concisely and next steps addressed as part of this review.
Visited January 2025
Review titled Penshurst Gardens Surgery
Replied on 26 May 2025
Dear Aaron Weichselbaum, Thank you so much for rating your Penshurst experience as Excellent with the full 5 stars! We are pleased that you had a very satisfying consultation in your high-quality medication review and have shared your wonderful feedback with all staff members in our Exemplary and Highly-rated team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst family, Strive to Make the Patient Experience P.E.R.F.E.C.T© (Professional, Efficient, Reassuring, Friendly, Engaging, Caring, Thorough) and Go the Extra Mile with a Smile! 😊👨🍳
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2025
All staff very kind and compassionate. Very attentive and efficiently sorts out our medicals promptly.
Visited January 2025
Penshurst Gardens Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2025
Excellent experience….the Dr calmly listened to my concerns and resolved all the issues….really thankful to him.
Visited January 2025
Penshurst Gardens Surgery has not yet replied.
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Review titled Same day appt
Rated 3 stars out of 5
by Anonymous - Posted on 26 January 2025
On calling the surgery at 8am in the morning the call was picked up by an automated answering service which took forever going through lots of things ...I was finally given the option to speak to reception and as usual I was 10th in the queue. However I was very surprised that not only did the queue diminish extremely quickly but I was actually given an appointment at 1030 that morning....I was amazed as I thought it would be a fruitless task. When you are not feeling well the last thing you need is to get-up at 8am and make this call. I was further dreading the appointment as they always run so far behind and once again sitting in a waiting room whilst feeling ill is also a nightmare,but once again I was pleasantly surprised that I was seen only 20 mins late.....my only criticism of the workings of the surgery is that your name is displayed on a board when it is your turn to see the Dr....I feel that in a world where GDPR and information privacy is so high on everyones agenda, this is not ticking any boxes. Maybe a simple number system would be better. Overall, this time, I was impressed with the efficiency of the surgery.
Visited January 2025
Review titled Penshurst Gardens Surgery
Replied on 29 January 2025
Dear Patient, Thank you for taking time to write this mixed and balanced review. We are pleased that you were impressed at how Efficient our SHEFs are and hope to earn the full 5 stars at your next visit! It is good to receive real-time feedback about the duration of our telephone message and we took immediate steps within 24 hours in response feedback to shorten the message and hopefully further improve the patient experience of our Qcall back digital telephone system. With much appreciation and gratitude from everyone in our Number 1 Rated Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family, Strive to Make the Patient Experience P.E.R.F.E.C.T© (Professional, Efficient, Reassuring, Friendly, Engaging, Caring &Thorough) and Go the Extra Mile with a Smile©! 😊👨🍳
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Geraldine - Posted on 10 January 2025
Went to practice with my husband today and the care we received was wonderful from a caring GP. Can’t fault them.
Visited January 2025
Penshurst Gardens Surgery has not yet replied.