Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No chairs
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2025
Upstairs waiting room there is only 3 chairs. There was 6 people in there at one point, and people felt awkward not knowing where to stand. Appalling, is there really that little money on the NHS?
Visited May 2025
Review titled Patford House Partnership
Replied on 07 May 2025
Dear Patient, Thank you for your feedback. We are sorry the upstairs waiting area felt overcrowded—we understand this can be uncomfortable. While space and seating are limited, we will continue to monitor the situation and do our best to manage it more effectively. Kind Regards, Julie Taylor - Operations Manager
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Review titled Remote Review
Rated 4 stars out of 5
by Anonymous - Posted on 16 May 2025
Right on time. Spoke calmly and clearly, patient and allowed me time to express myself. Sounded very kind and respectful.
Visited May 2025
Review titled Patford House Partnership
Replied on 20 May 2025
Dear Patient, Thank you for your lovely feedback. We are pleased to hear you felt listened to and treated with kindness and respect during your appointment. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2025
I got my appointment very quickly and the Doctor was extremely helpful. Listened and help me understand all my concerns
Visited May 2025
Review titled Patford House Partnership
Replied on 30 May 2025
Dear Patient, Thank you for your kind feedback! We are pleased to hear you were seen quickly and that the doctor was able to support you and address your concerns. We really appreciate your review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2025
Had a really helpful asthma review by phone and felt very supported by the nurse, who listened carefully
Visited May 2025
Review titled Patford House Partnership
Replied on 07 May 2025
Dear Patient, Thank you for your lovely feedback. We are pleased to hear you felt supported during your asthma review—your kind words will be passed on to the nurse. Best Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Gail Austic - Posted on 14 May 2025
Easy to contact through Patches, and to book appts. Staff all friendly and helpful. Would highly recommend. Dr today was thorough and supportive.
Visited May 2025
Review titled Patford House Partnership
Replied on 14 May 2025
Dear Gail, Thank you for your kind words! We are pleased to hear you had a positive experience with both our staff and the doctor. Your recommendation is greatly appreciated! Kind Regards, Julie Taylor - Operations Manager
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Review titled Very pleasant lady
Rated 4 stars out of 5
by Janet Deacon - Posted on 23 May 2025
A surgery nurse called me to give me advice on my problem, she kindly suggested antibiotics which will be available to collect from Well in the next hour. She was very pleasant and understanding. Thank you
Visited May 2025
Review titled Patford House Partnership
Replied on 29 May 2025
Dear Janet, Thank you for your feedback. We are pleased to hear the nurse was kind and helpful, and that your prescription was ready promptly. We really appreciate the review. Best Regards, Julie Taylor - Operations Manager
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Review titled Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 16 May 2025
Had 2 appointments cancelled 2 days in a row, both for reviews, one was classed as diabetic, I am not diabetic, it should be been for asthma!!! Big mistake to make in my opinion. Staff need to read what they are sending and make sure they have the correct patient and details. Was sent as link to make a new appointment but there was no appointments available, thankfully I spoke to the asthma nurse who apologised for the error and told me I don’t need an appointment as long as I can give a recent BP reading next Wednesday for my medication review.
Visited May 2025
Review titled Patford House Partnership
Replied on 20 May 2025
Dear Patient, Thank you for your feedback and for sharing your experience. We apologise for the appointment mix-up and any inconvenience caused. We are pleased the asthma nurse was able to clarify things for you. We appreciate your patience and will share your comments with the team to help prevent this happening again. Kind Regards, Julie Taylor - Operations Manager
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Review titled Reassuring experience
Rated 4 stars out of 5
by Anonymous - Posted on 27 May 2025
GP was friendly, sympathetic, listened to my situation and recommended a course of action, explaining why it was beneficial.
Visited May 2025
Review titled Patford House Partnership
Replied on 29 May 2025
Dear Patient, Thank you for your feedback. We are pleased you felt listened to and supported, and that the GP explained everything clearly. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Linda Brown - Posted on 24 May 2025
I phoned for an appointment and didn't have to wait long (no queue) . I was offered a next day appointment. A very helpful GP
Visited May 2025
Review titled Patford House Partnership
Replied on 29 May 2025
Dear Linda, Thank you for your kind review. We are pleased you had a smooth booking experience and found the GP helpful. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2025
Excellent doctor ,caring and patient, you are not rushed and all is explained in detail .we feel very comfortable with this doctor and am able to discuss my issues fully .
Visited May 2025
Review titled Patford House Partnership
Replied on 14 May 2025
Dear Patient, Thank you for your positive review! We are pleased to hear that you felt comfortable and well-supported. Your trust in our doctor means a lot to us and we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager