Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 May 2025
I requested a prescription which is not on my repeat and had a message to say a practitioner would be calling me. I did receive a further message giving a time of call and had a call on time. I was asked questions about my request and felt it was a good and thorough check to make sure I needed it and that it was correct for me. Very happy with the care and polite call. Thank you
Visited May 2025
Review titled Patford House Partnership
Replied on 14 May 2025
Dear Patient, Thank you for your thoughtful feedback! We are pleased to hear you had a positive experience with the prescription process and felt well cared for during the call. Your satisfaction is important to us, and we appreciate you sharing your experience! Kind Regards, Julie Taylor - Operations Manager
-
Review titled Great consultation
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2025
Felt the doctor consulted understood the situation, gave informative advice and offered a suitable solution and treatment plan. He also followed up with a telephone call as promised. Very reassuring - competent and empathetic.
Visited May 2025
Review titled Patford House Partnership
Replied on 29 May 2025
Dear Patient, Thank you for your kind words. We are pleased the doctor provided thorough, compassionate care and followed up as promised to support you. Kind Regards, Julie Taylor - Operations Manager
-
Review titled A good meditation review.
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2025
The pharmacist was very good. She listened and took on board what had happened in the previous 24hours and advised me on how and when my medication changes would change.
Visited May 2025
Review titled Patford House Partnership
Replied on 20 May 2025
Dear Patient, Thank you for your kind words. We are pleased to hear the pharmacist was attentive and helpful with your medication advice. We really appreciate your review. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by Linda Borthwick - Posted on 22 May 2025
The GP I saw took their time to listen to my concerns and talked me through their thoughts on my best course of action for me. It was nice to be given the time. I didn't feel rushed or pressurised.
Visited May 2025
Review titled Patford House Partnership
Replied on 29 May 2025
Dear Linda, Thank you for your kind feedback. We are pleased you felt listened to and had the time you needed to discuss your care. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Good receptionist
Rated 4 stars out of 5
by Mary marsh - Posted on 30 May 2025
First time using Patches to request phone call and set up gace to face appointment, neither of them worked. The receptionist sent a request for me for a phone call. All of the details I typed were on line and she could read. Not an easy way to get treatment but the receptionist was really helpful.
Visited May 2025
Review titled Patford House Partnership
Replied on 30 May 2025
Dear Mary, Thank you for your feedback. We are sorry to hear you had difficulty using PATCHS, but we are pleased our receptionist was able to assist you. We will pass your comments on as we continue to improve the service. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Excellent GP practice
Rated 5 stars out of 5
by Natalie - Posted on 20 May 2025
I’ve had several appointments recently due to ongoing issues with a herniated disc, and I can’t speak highly enough of the care I’ve received. The practice has been fantastic — appointments were arranged quickly with no long waiting times, which was a huge relief while dealing with severe pain. The GP took the time to really listen, offered clear advice on pain management, and guided me through the referral process for my upcoming discectomy and nerve blocker treatment. I felt genuinely supported and well-informed throughout. Highly recommend this practice for their compassionate and efficient care.
Visited May 2025
Review titled Patford House Partnership
Replied on 20 May 2025
Dear Natalie, Thank you for such kind and detailed feedback. We are really pleased to hear you felt supported and well cared for during a difficult time. We will be sure to share your comments with the team, and we wish you all the best with your upcoming treatment. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Undecided
Rated 3 stars out of 5
by Anonymous - Posted on 31 May 2025
Too many reminders about appointment. Nurse who telephoned me didn’t appear to be speaking into the phone It was difficult to hear what she was saying and I had to ask several times for her to repeat what she had said
Visited May 2025
Patford House Partnership has not yet replied.
-
Review titled Dr Review (Nurse Practitioner - I think)
Rated 4 stars out of 5
by Anonymous - Posted on 17 May 2025
My review call was within in time slot allowed. But I found the NP didn't speak clearly and I had to ask her to repeat her questions several times before I could understand what she was saying. In the end I ended up agreeing with her just to end the call. Not really a satisfactory situation at all. I got fed up with continually asking her to repeat what she had just said. I agreed to have medication that I'm not happy about - asked three times what it was called (instead of statins) and still couldn't understand what she called it. I guess I will find out when I pick it up from the chemists - read a side effects and decide whether I want to take it or not
Visited May 2025
Review titled Patford House Partnership
Replied on 20 May 2025
Dear Patient, Thank you for your feedback, and we are sorry to hear about your experience. It is important that you feel comfortable and fully informed during any consultation, especially when it involves medication. We understand how frustrating this must have been and will pass your comments on to help us improve how we communicate with patients. If you need any further help, please do contact us. Kind Regards, Julie Taylor - Operations Manager
-
Review titled how not to treat people
Rated 1 star out of 5
by stuart ritchie - Posted on 19 May 2025
first I was told that my appointment was between 10 and 11 am. The doctor phoned me at 10 to 10 after I received an email saying that it was 940 to 1140. He didn’t say his name. It was a bad reception his end he was very abrupt and came across quite arrogant. I explained the problems and asked whether I needed to go back on the antibiotics I was told no not at all and I should keep putting the cream and that if it wasn’t working then to get in contact with them a week later I felt at the time I was having a lecture I am 70 years old now it reminded me of when I was seven so not really a good idea so if they want to employ doctors like this, I suggest they keep them out of the front line because his bedside manner was shocking
Visited May 2025
Review titled Patford House Partnership
Replied on 20 May 2025
Dear Stuart, Thank you for your feedback, and we are sorry to hear about your experience—it is important that patients feel respected and supported during consultations. If you would like us to look into this further, please do contact the practice directly so we can investigate and follow up with you. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Excellent Communication
Rated 5 stars out of 5
by Lynne Syme - Posted on 15 May 2025
I asked for a telephone conversation with a Clinician. The lady I spoke to was so empathetic and caring. I felt understood and cared for. Excellent communication from this practice. I was left feeling heard and confident that my health issue would be addressed and managed between both myself and the Clinician I spoke with. Well done Patford House Partnership.
Visited May 2025
Review titled Patford House Partnership
Replied on 20 May 2025
Dear Lynne, Thank you for your kind and thoughtful feedback. We are pleased to hear you felt listened to and supported—it is exactly the kind of care we strive to provide. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager