Patford House Partnership - Ratings and reviews
Reviews
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Review titled Review repeat medication
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2024
I spoke to a very nice Pharmacist. She asked if I was happy with my medication. I said yes and that was just about the information that was exchanged.
Visited May 2024
Patford House Partnership has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Valerie Johnson-Laird - Posted on 03 May 2024
I had a very good experience with the Doctor all my questions were answered and l feel happy that my health is being taken care of.
Visited May 2024
Patford House Partnership has not yet replied.
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Review titled Very efficient and friendly
Rated 5 stars out of 5
by Stephen D Steadman - Posted on 02 May 2024
It was pleasant for my wife and I to be able to wait our turn for our Modern a COVID jabs in a warm dry waiting room (vs. Beversbrook & Northlands). The two nurses were clear and helpful. Enjoyed it.
Visited May 2024
Patford House Partnership has not yet replied.
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Review titled Medication Review
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2024
Telephone consultation generated due to medication survey results. Stopped repeat meds. Clinician phoned next day to ask if I have stopped my medication. I confirmed yes. No other questions were asked, call ended. No why? Are you ok? Would you like to discuss?
Visited May 2024
Patford House Partnership has not yet replied.
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Review titled Not great
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2024
I have been suffering with my symptoms for some time so i went to the doctors to have it checked and so far the service has been okay however i was told i should say if i have any more symptoms or if they get worse so i put through a patchs request to talk to someone about the symptoms which had gotten unbearable. However when on the call i felt that i was not being listened to and that i was having to repeat a lot of things that i know are accessible by file. When talking about my symptoms she asked if i had a blood test to which i replied yes and that i knew my results so didn’t need them repeated however they were. I told the person it was becoming almost impossible to do daily activities and they told me i would have to wait until a scheduled test and ignored the concerns i had.
Visited May 2024
Patford House Partnership has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jo Morgan - Posted on 04 May 2024
Pharmacist called me for a medication review less than 24 hours after I’d completed an online form. She was thorough and I felt like she listened to my responses.
Visited May 2024
Patford House Partnership has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Christine Meyer - Posted on 10 April 2024
The doctor was very professional, helpful and caring. He listened and explained in detail why he was referring me and what would be entailed in testing and possible treatments that might be offered. I left the surgery feeling that progress was being made.
Visited April 2024
Review titled Patford House Partnership
Replied on 15 April 2024
Dear Christine, Thank you for sharing your positive experience! We are pleased to hear that you found our doctor professional, helpful, and caring. It's our aim to ensure clear communication and a supportive environment for all our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Doctor’s appointment
Rated 5 stars out of 5
by Tony Wheeler - Posted on 19 April 2024
The appointment was professional helpful and everything that could be reasonably expected. It’s a great pity I had to travel to Calne when I reside 200 yards from the Sutton Benger surgery. It is appreciated that it was an emergency appointment but there was a doctor on duty at the Sutton Benger surgery. Treatment great, management poor
Visited April 2024
Review titled Patford House Partnership
Replied on 30 April 2024
Dear Tony, Thank you for your feedback. We are pleased to hear that you found the appointment helpful and professional. We apologise for any inconvenience caused by the need to travel to Calne and we appreciate your understanding. Kind Regards, Julie Taylor - Operations Manager
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Review titled Professional and informative visit
Rated 5 stars out of 5
by Kerry Burks - Posted on 21 April 2024
On attempting to obtain a first repeat prescription for my HRT I was quickly informed a review was required via text providing me with the link to quickly and easily make the appointment online of which there was a good choice of dates and times available. The appointment itself was prompt, professional and extremely informative. I found the online service very easy to use and received regular text messages to ensure the encounter was smooth and stress free.
Visited April 2024
Review titled Patford House Partnership
Replied on 30 April 2024
Dear Kerry, We are pleased hear about your positive experience with our online prescription service. Providing convenient and efficient care is a top priority for us, and we are pleased to hear that the process was smooth and stress-free for you. Thank you for your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Niall McArthur - Posted on 01 May 2024
The GP listened well, was very attentive, showed compassion and was helpful with suggestions and advice about my health.
Visited April 2024
Review titled Patford House Partnership
Replied on 02 May 2024
Dear Niall, Thank you for sharing your experience! We are pleased to hear that our GP provided attentive and compassionate care, and that you found the suggestions and advice helpful. Your feedback is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager