Parson Drove Surgery - Ratings and reviews
Reviews
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Review titled Abysmall
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
1) Wrong advise given at reception 2) long queues 3) "computer says no" attitude from receptionist 4) prescriptions not signed despite confirmation these were issued 5) prescriptions sent to incorrect pharmacy 6) prescription kept at surgery despite confirming these were sent to pharmacy (long delays and multiple visits to rectify) 7) no privacy at crowded reception 8) errors and omissions when bringing my data from previous surgery 9) little chance for same day appointment 10) pharmacy next door not any better - multiple staff moving in glacier pace, each asking the same question again and again Summary : close it down and open a new surgery or review staff performance Note I have not spoken to the doctors and nurses yet. They might be brilliant or not...
Visited March 2024
Parson Drove Surgery has not yet replied.
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Review titled Brilliant service
Rated 3 stars out of 5
by Stephen Gardner - Posted on 17 April 2024
Until January/February 2024, both my wife and myself have recieved excellent service from the partner doctors and practise nurses However, my recent experience with the surgery, with the receptionist (lying to us) locums (not knowing what is going on) and unknown nurses (not knowing how to give a diabetic review), has been atrocious. What has happened recently to Dr. w., Dr. w., and Dr. r., as well as Nurse S p.? The practice is now a complete shambles without them and in the hands of locums and unfamiliar nurses, who do not have any idea what is going on. Parson Drove was the best doctors practice I have ever been with - by far. Agreed, it has been a little more testing to get an appointment, however I would suggest this is because the practice is so popular. Personally, I have never had a problem with medication not being suitable or on time. It is a big mistake to substitute the partners with locums, as the personal contact is lost. It is true to say that I probably wouldn't be around to write this review, if Dr. w. had not referred me for my operations, in the timely manner that he did. Many thanks to the previous team, they were brilliant!
Visited February 2024
Parson Drove Surgery has not yet replied.
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Review titled Lucky to have them
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
The reception team at our surgery are wonderful. I have never encountered such helpful and friendly reception team at a surgery. I am so thankful for the urgency in which they dealt with the admin and care for my Gran, it was above and beyond my expectations knowing how busy they are. I have seen 2 locum doctors at the surgery more recently (one whom started today temporarily) and I have not met such conscientious, thorough Doctors in a very long time. Again, I am grateful to them both for the time and care they have taken for my family and I. Today I also encountered a nurse at our surgery who's small gesture meant the absolute world in that moment. We feel very grateful to them all. Thank you Parson Drove.
Visited January 2024
Parson Drove Surgery has not yet replied.
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Review titled Frustrated
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2024
Having moved to this area from London in 2021 and registering with this surgery I have to say how disappointed I am with the overall duty of care that I have received Today (21st December 2023) I went to collect my repeat prescriptions from the pharmacy next door but had to go in to the doctors surgery to ask why one of my medications (blood pressure tablets) had not been added to my prescription as I had requested, it is not on repeat and I am going to be away for 2 weeks so needed it. The response that I got from the receptionist was that it had been issued yesterday but the doctor has not signed it off yet so I asked if I could wait while he finished with his patient and she could ask him to sign it, her reply was that she could not do that as it hadn’t been authorised then she asked when was I going away I said tomorrow, she then asked me if I could come back later this afternoon and it might be ready (When looking on my medical record this evening this medication has still not been issued) I said no I was not going to be coming back as I have an 8 mile round trip and I was there now Needless to say I haven’t got my medication and will run out before I get to go back to the surgery and request it again in writing I am also confused as to how one minute it was waiting to be signed and the next it hadn’t even been issued I appreciate that here in the country the service I receive will not be the same as in London but there is no excuse for the ramshackle service I am told while waiting for them to answer the phone that I must be kind to the reception staff but shouldn’t that be reciprocated There is also a very large black hole between the surgery and the pharmacy where my prescriptions seem to get lost which then involves me being on an elastic band between the two to get my prescription often having to wait for it to be reissued I have also noticed that the surgery never seem to respond to these reviews……..why is that? Do you actually read them or don’t you care?
Visited December 2023
Parson Drove Surgery has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
Over last year the service has declined dramatically. Rude and unacceptable manner from admin and manager. The new GP is very good and nurses / Nurse practitioners but I would not recommend this surgery to anyone.
Visited December 2023
Parson Drove Surgery has not yet replied.
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Review titled dreadful telephone answering service
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2023
Still waiting on the phone, 1 hour and 10 mins after dialling. I started off as caller number 9, an hour later I am caller number 1, still waiting... Only 9 calls can be dealt with in over an hour? If that happened in my practice, I would seriously deal with it. Unacceptable.
Visited October 2023
Parson Drove Surgery has not yet replied.
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Review titled Dreadful service even for children
Rated 2 stars out of 5
by Anonymous - Posted on 16 October 2023
I have now spent over 2 hours on the phone trying to get my daughters test results each time taking more than 35mins to even get through on the phone despite only being 5th in the call queue. I’ve now been waiting a week for them yet no one is able to chaise them and ring me once they have them I have to call back every day (waiting at least 30mins) to be told they’re still not in, what a ridiculous waste of everyone’s time. Why don’t you just ring patients once you have the results surely that makes much more sense.
Visited October 2023
Parson Drove Surgery has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
After being put on a 2 week priority appointment list. I was given a blood test that could have filled a blood bank. The results were rushed through and a GP issued a prescription within 12 hours of having the test. I have been given appointments for the next week at both GP surgery and hospital. I received a text from the surgery telling me that a prescription had been raised. I went to collect my prescription only to be told that it was at a pharmacy in London?? I live in Cambridgeshire. The receptionist patronised my by insisting that I usually collected my prescription from the pharmacy in question. I told her numerous times that I had never collected from anywhere else except the pharmacy next door to the surgery. She then sought help from her colleague who then told me that the prescription had been cancelled and that another had been raised for collection at the pharmacy next door. I was then told that the prescription would not be available until Monday. I then asked the receptionist to inform the GP who had raised the prescription that I would have to wait another 3 days before I could take it. The receptionist then said “it’s only for folic acid, it’s not that important “ If I was diabetic and the prescription was for insulin would that attitude be the same? I tried to explain that she had no idea what I was going through and that the various tests that were being rushed through for me were obviously for a reason. She shrugged her shoulders and looked down at her computer. How are we expected to be kind to these people when they are so dismissive of the patients? The receptionist’s seem to be under the impression that they have the same qualifications as the GP’s and that we the patients are interrupting their day! Totally unacceptable and disrespectful.
Visited September 2023
Parson Drove Surgery has not yet replied.
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Review titled Inadequate care
Rated 1 star out of 5
by Sian - Posted on 06 June 2023
I have been registered at Parson Drove Surgery since birth, I am now 32 and have seen a massive decline in care over the last 4 years. Current issues: - It is near on impossible to get a face to face appointment, including for children. Children are not prioritised at all. Just today, I called for an appointment for my daughter who is under 2 years old, no face to face appointments available (I was 18th in the call queue), the Dr. called back. He didn’t even ask to see photos of my daughters problem before diagnosing it as an allergy and told to give her Piriton. -The surgery is over subscribed but also have minimal full time Doctors working which makes it even harder to get an appointment. - Contact from the surgery if there is an issue with prescribing medication isn’t great, you hear nothing until you call them to query, meaning you could be waiting another day to get a prescription you need for infections and other issues. - Wait times when you call are really long, even when you call outside of peak times. -Reception staff can be very rude and dismissive on the phone, yet expect patients to treat them kindly. - Doctors leave emails from other medical professional unread meaning medication and other issues can be missed. Overall, the level of care has dropping significantly in recent years.
Visited June 2023
Parson Drove Surgery has not yet replied.
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Review titled good experience
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
Rang the GP practice with a query. Reception staff were pleasant and helpful; they phoned back the same day with an answer and arranged an appt with a nurse who was great. Also recently made contact with the GP who was supportive, so overall a positive experience.
Visited May 2023
Parson Drove Surgery has not yet replied.