Parson Drove Surgery - Ratings and reviews
Reviews
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Review titled Inadequate care
Rated 1 star out of 5
by Sian - Posted on 06 June 2023
I have been registered at Parson Drove Surgery since birth, I am now 32 and have seen a massive decline in care over the last 4 years. Current issues: - It is near on impossible to get a face to face appointment, including for children. Children are not prioritised at all. Just today, I called for an appointment for my daughter who is under 2 years old, no face to face appointments available (I was 18th in the call queue), the Dr. called back. He didn’t even ask to see photos of my daughters problem before diagnosing it as an allergy and told to give her Piriton. -The surgery is over subscribed but also have minimal full time Doctors working which makes it even harder to get an appointment. - Contact from the surgery if there is an issue with prescribing medication isn’t great, you hear nothing until you call them to query, meaning you could be waiting another day to get a prescription you need for infections and other issues. - Wait times when you call are really long, even when you call outside of peak times. -Reception staff can be very rude and dismissive on the phone, yet expect patients to treat them kindly. - Doctors leave emails from other medical professional unread meaning medication and other issues can be missed. Overall, the level of care has dropping significantly in recent years.
Visited June 2023
Parson Drove Surgery has not yet replied.
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Review titled good experience
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
Rang the GP practice with a query. Reception staff were pleasant and helpful; they phoned back the same day with an answer and arranged an appt with a nurse who was great. Also recently made contact with the GP who was supportive, so overall a positive experience.
Visited May 2023
Parson Drove Surgery has not yet replied.
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Review titled Waiting for call from doctor for 6 weeks
Rated 2 stars out of 5
by Anonymous - Posted on 05 May 2023
I have been waiting for a call back from Doctor W for weeks. Despite putting my concerns in a letter to him, he has not had the decency to contact me despite speaking to the receptionists 5/6 times. A complete disregard for a worried patient. The reception team never ring you back. However the nurses in the practice are very good. I can't imagine why they are enlarging practice, they can't cope now!
Visited April 2023
Parson Drove Surgery has not yet replied.
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Review titled Receptionists are extremely rude and uncaring
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
The nurses are lovely and some Doctors ok, if you can get past the very very rude receptionists who totally lack any compassion, they are overblown self important individuals who are stroppy from the second you walk in. They do not care how ill you are, the recorded message says please be kind to our reception staff , perhaps they should be trained to be kind and polite to their patients. I will have to leave the practice after 30 plus years as I cannot be treated so badly when I feel ill and weak, it is not acceptable to be shouted at by them, not sure who they think they are
Visited April 2023
Parson Drove Surgery has not yet replied.
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Review titled Awful telephone service, long hold times..
Rated 1 star out of 5
by Nathalie Crick - Posted on 09 January 2024
Trying to get through on the phone is impossible, on hold for a ridiculous length of time, only to be hung up on straight away if the call doesn't connect immediately. I had issues with being numb on left side and I was told to call 111 without my name even being taken....
Visited January 2023
Parson Drove Surgery has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 16 December 2022
I phoned the surgery at 3pm this afternoon asking for antibiotics for a severe sore throat,at 5.30pm a prescription was ready for collection.
Visited December 2022
Parson Drove Surgery has not yet replied.