Parklands Surgery
4 Parklands Road, Chichester, West Sussex, PO19 3DTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Parklands Surgery.
Reviews
-
Review titled Fantastic service
Rated 5 stars out of 5
by Molly M - Posted on 28 June 2023
Contacting the surgery for an appointment was stress free and I received excellent treatment from a really professional, polite and courteous team. Would highly recommend.
Visited June 2023
Parklands Surgery has not yet replied.
-
Review titled Excellent attention
Rated 5 stars out of 5
by Margaret ANNE Martin - Posted on 22 June 2023
I experienced an increase in pain and inability to sleep while on the waiting list for knee surgery. I telephoned for advice explaining my situation to the receptionist, who was patient and helpful. The receptionist organised an appointment with an appropriate Doctor for the following week. The GP who saw me listened to me and explained a procedure which might help. I felt valued and respected.
Visited June 2023
Parklands Surgery has not yet replied.
-
Review titled How to treat patients.
Rated 2 stars out of 5
by Bruce Dupee - Posted on 21 March 2023
While on a week's holiday in Austria I fell ill with pneumonia. On Tuesday, I went to the local village gp surgery - no appointment was required. I quickly saw a medical practitioner who listened to chest, etc. Had an ultrasound scan. Had a blood test and protein analysis. Was prescribed with Antibiotics and inhalative therapy decongestants available from the surgery and returned the following day. On Wednesday I was seen very quickly, a further blood test indicated that the infection worsened. Immediately I had an xray in the surgery and was given additional antibiotic. On the Friday I was seen again and was given a letter and xray cd.for my gp With great difficulty I tried to fill out a Parklands Econsult form to my gp. At the second attempt included the letter. I received a message to contact reception to make an appointment on the Monday. My wife went to the surgery to make the appointment and was surprised to be told that they could only be done by 'phone. Although sometimes it can take hours to get an answer I managed to get appointment. The surgery had no 'letter' on their system. Initially reception wanted a triage visit but I said that I really needed to see a Doctor and was told ok. When I arrived I was told that I could not see a Doctor but was seen my another member of staff (not mentioned in the staff list). I was told that the cd xray I had could not be reviewed because it may contain viruses and I would need to go to the local hospital for an xray for which I waiting for an appointment (Tuesday). I was prescribed with 7 days stronger antibiotics. I am aware of the nhs funding and staffing difficulties but the contrast is deeply worrying.
Visited March 2023
Parklands Surgery has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Golga Kahvedjioglou - Posted on 15 March 2023
What a wonderful practice and fantastic staff they went out of their way to help me thank you so much for all their effort and speedy service
Visited March 2023
Parklands Surgery has not yet replied.
-
Review titled Extremely poor reception service…
Rated 1 star out of 5
by Natalie Smith - Posted on 20 December 2022
The doctors at this surgery are wonderful and I have nothing but praise and gratitude for them. However, the surgery’s reception and its reception staff are not fit for purpose. The reception staff are incredibly rude, impatient, challenging, ignorant and highly inflammatory towards poorly and vulnerable patients. They treat patients as a nuisance and an inconvenience. This has been going on for years and predates the pandemic, although since the pandemic it has been markedly worse. Nine times out of ten they don’t want you anywhere near the surgery to see a doctor, they seem to want to operate by telephone appointments only. However, they think that they can run a telephone based service without any additional staff to man the phone lines! How can you expect patients to be happy about this when trying to get someone to answer any of the options on the phone line is like trying to get blood out of a stone?! The other day I spent a collective 3 hours desperately trying to get someone to answer the phone to me. I swear you must turn the volume down or off on your phones and then only answer if you particularly feel like it/don’t recognise the number. It got to the point where I had to drive myself and my children to the surgery, despite hardly being able to breathe after having an asthma attack and an active chest infection, and the staff that are there are not on the phones, nor are any phones ringing; they’re just sitting around having a chat and mocking patients. If someone at the surgery could put at least half as much energy into customer service and actually talking to your patients, as you do to sticking up “zero tolerance to verbal abuse towards staff” signs, then perhaps patients and life at the surgery in general would be much more pleasant? If there are that many patients unhappy and frustrated with the service, then you urgently need to consider what you are doing wrong and put a plan in place to fix it. I have never been anything but polite and respectful towards all of the staff at the surgery, but several of the reception staff have been abhorrently rude to me on multiple occasions. You’ll find a severe asthmatic who has had 2 asthma attacks and a chest infection within the last month, barely has the oxygen to move around, let alone start a conversation or even an argument. Please, listen to your patients and do better! Ironically, I have managed to write this review while I am on hold to the surgery for the third time today. It’s been over an hour and counting so far, simply trying to get the medication I need to breathe and keep me alive…and they wonder why patients are so upset.
Visited December 2022
Parklands Surgery has not yet replied.
-
Review titled Great Practise so organised
Rated 5 stars out of 5
by Michael Horam - Posted on 24 September 2022
Today had my double jab at the surgery So organised Fancy in and out 3 mins Thank you Parklands I have been a patient at the surgery for many years. I have nothing but praise for your care
Visited September 2022
Parklands Surgery has not yet replied.
-
Review titled Excellent Doctors surgery
Rated 5 stars out of 5
by Peter Merritt - Posted on 07 October 2022
I had cause to visit my doctors at parklands surgery chichester with an infected leg , the doctors and nurses were first class in my treatment and dressings . Nothing was to much trouble all doing an excellent job , such a cheerful bunch it was a pleasure visiting them . We’re all sorted now , back on the rails so to speak ,, thanks to them all , would highly recommend this surgery .....
Visited August 2022
Parklands Surgery has not yet replied.
-
Review titled Unable to Contact Surgery by E-Consult or Telephone
Rated 4 stars out of 5
by Anonymous - Posted on 26 August 2022
Went online to make an E-Consult appointment after work and found that the site said it is only possible to complete an E-Consultation when the surgery is open. I was quite happy with this and subsequently went on at 1710 on Friday 26-08-2022 but the E-Consult form was already withdrawn despite Parklands still being open. I thought, "never mind, I'll call and request an appointment". I pressed the correct option and was on the appointment line for 50 minutes between 1710 and 1800 ! Gave up and called back - it was 1800 and the appointment line announced that it had been switched off for the weekend !
Visited August 2022
Parklands Surgery has not yet replied.
-
Review titled Got treatment I needed.
Rated 5 stars out of 5
by Ben Rogers - Posted on 01 July 2022
I needed a blood form so that I could have a blood test at local hospital, a location that suited me. The surgery were able to provide this promptly for me to collect which was very helpful.
Visited July 2022
Parklands Surgery has not yet replied.
-
Review titled Poor Service in Reception
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2022
At 8 o'clock this morning (28th July, 2022), I called at the Parklands Surgery, where I have been a patient for many years, to make an appointment. I was the only person at the reception desk and the telephone was not yet in use; the receptionist could easily have enquired about my symptoms and made the appointment; instead, he/she (the moderation rules on this site forbid identifying a person's gender) told me that I could make an appointment only by telephone; no explanation was offered and the information was, in any event, inaccurate: the website of the surgery allows patients to make appointments in person, though it asks them to avoid doing so, if they can. I pointed out to the receptionist that the telephone often went answered and that, since I lived a short distance away, it was quicker to visit. He/She said that, if the telephone was not answered, I should telephone again. I asked whether an appointment could be made by e-mail; he/she said that it could not. I added that I was concerned about my symptoms; the receptionist did not ask what they were or why they might be urgent, or express any sympathy. I went home and telephoned, as advised, shortly after 8.30. My call to the surgery remained unanswered for 25 minutes, during which the same phrase of cheerful music was repeated, regularly interrupted by an automated message apologising and asking the caller to continue to hold, until I rang off. The fact that staff at the Parklands Surgery prevent patients from making appointments by telephone and that the telephone is often left answered creates a risk that urgent conditions may go untreated; if the management wishes to discourage unnecessary visits to the surgery, it should ensure that calls are answered promptly. I would add that, while I understand the pressure placed upon them by the pandemic, some of the receptionists at the surgery seem to me to lack the sympathetic demeanour needed for public-facing duties involving the ill, old and anxious.
Visited July 2022
Parklands Surgery has not yet replied.