Park Medical Centre
Inver Court, Invermead Close, Hammersmith, London, Greater London, W6 0QGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful service
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
My GP practice is very helpful. I had an appointment for blood tests. My GP had requested a 7 day blood pressure reading but my BP monitor broke down. My GP was willing to lend me a BP monitor for this period. Thank you so much.
Visited December 2023
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Patient, Thank you for your feedback. We are glad to know that our team was able to assist you with your blood pressure monitoring needs. Your input is valuable to us as we strive to improve our services continually. If you have any further suggestions or require assistance, please feel free to reach out to us. Kind regards, Dr. Robert McLaren On behalf of the team at Park Medical Centre
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Review titled A Model Practice
Rated 5 stars out of 5
by Mr KH - Posted on 11 December 2023
I have been fortunate to have been under the wing of Park Medical Centre for over a decade. The last couple of years have been particularly difficult for me. My most recent experiences with the practice regarding my health and well being over the past few months have been exceptional. I have not had to wait for an appointment, be that face to face or by telephone. The reception team have a friendly, curteous demeanor and are well knowledged and well organized. The Doctors here are good listeners and always make me feel at ease when talking with them. They have been very good at assessing and explaining my condition and treatment options. I feel involved and confident in the treatment and care they provide and grateful for their ability to arrange these things for me. In terms of a Tripadvisor rating I would give a 5 star recommendation.
Visited December 2023
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Mr. KH, We appreciate your loyalty over the past decade and are grateful for your positive feedback, shared with the whole team. It is our privilege to provide you with care, and your recognition of our efforts is highly valued. If you have any further suggestions or need assistance, please do not hesitate to contact us. Kind Regards, Dr. Robert McLaren On behalf of the team at Park Medical Centre
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Review titled Medication review
Rated 5 stars out of 5
by Joanna king - Posted on 24 November 2023
Very helpful conversation with the pharmacist today. He had very detailed knowledge of various blood tests done recently and gave me a reassuring explanation of their meaning.
Visited November 2023
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Ms. King, Thank you for your positive feedback regarding your recent conversation with our pharmacist, shared with them. We are glad to know that you found the discussion helpful and reassuring, with detailed explanations of your recent blood test results. Over the last decade we've found pharmacists add considerably to the quality of care we can provide, often knowing far more than the doctors about medication - we now have 4 pharmacists working in the surgery with us/specialising in different areas. Your comments are valuable to us as we strive to provide knowledgeable and supportive care. If you have any further questions or need assistance, please feel free to reach out. Kind regards, Dr. Robert McLaren On behalf of all the team at Park Medical Centre
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Review titled Efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
I know many people say they are having difficulties with NHS, booking appointments, getting a diagnosis etc. My experience has been very positive. Good response from Park Medical staff and efficebcy dealing wuth things.
Visited October 2023
Review titled Park Medical Centre
Replied on 16 October 2023
Dear Patient, Thanks for taking the time to feedback your positive experiences. We're so glad we've been able to responsively and efficiently help you. Your sincerely, Dr Robert McLaren (on behalf of all the team at Park Medical Centre)
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Review titled Really going downhill
Rated 2 stars out of 5
by Lish - Posted on 30 October 2023
Some not all of the reception and admin team are really running this practice into the ground. I sent an email on 6/9/23 ago asking for a simple admin request which I was advised would need a GP appointment to action. When I emailed back querying why I would need to waste a GP appointment that could be given to someone who is actually sick for a simple admin request I received a rude one line response back from a receptionist stating that 'we do not provide medical advice, arrange appointments or request letters from the GP via email (my request was for none of the above I simply wanted a incorrect recode of a diagnosis removed from my record). Whats the point of having an admin team if they can't action an admin request and you have to book with a GP? I called this morning at 8am spent an hour holding and couldn't get through to book an appointment and eventually gave up. I called back this afternoon and wanted to book a routine appointment for my admin request as well as check for possible thrush and was told you need to fill out a patches request for admin and that there are no appointments to see the GP today. I advised it wasn't urgent so didn't need an appointment today was just trying to book a routine appointment and advised my internet was down and unable to access patches and was calling as per your website advice on how to book if you cannot access patches which states - To request a routine appointment in the next 14 days: complete a PATCHs on-line request. By providing some brief information we can book you an appropriate appointment in the next 2 weeks. if you find it difficult to use the internet please phone us on, 02087417471 Monday to Friday from 8am to 6.30pm. I was advised you don't book routine appointments so why does it say you do on your website? I was then told by the same receptionist to go to the pharmacy and ask for thrush medication I advised that I think I may have thrush not confirmed and that is why I would like to book to see a GP and have a swab I'm not going to just go to a pharmacy ask for and pay for medication for something that I may or may not have. She then passed me over to the secretary where I had to repeat myself again who then offered for me to come to the surgery to get a urine pot as I advised her urine samples don't check for thrush ( I know this as I work for a GP) so what would be the point of a urine sample? She then offered me a remote appointment @ the hub at Richford gate which I did declined as I'd like to see my own GP. I don't appreciate being fobbed of with incorrect medical advice from a receptionist/secretary who clearly isn't medically trained and only because I know what I'm talking about was I then offered an hub appointment it's not acceptable in general practice. Also not every medical issue needs an on the day appointment routine appointment booking should be an option to all patients. As a patient for over 30 years highly am I'm highly disappointed with todays experience.
Visited October 2023
Review titled Park Medical Centre
Replied on 08 November 2023
Dear Lish, We are sorry to hear you have had a poor experience getting care. You've made a number of points and I'll try to address some but please contact the surgery for parts I can't answer so that we can look at your notes and see who was involved. The "rude one line response" you received is actually an auto reply on email because historically we did try and support some medical requests. As we opened up digital access in the last 2 years, initially with eConsult and then PATCHs, we have stopped doing this because it is inefficient to manage so many different incoming requests. The PATCHs system allow us to communicate more efficiently and safely with patients for the issues where a GP needs to be involved. Every day a doctor goes through all the request to find the best option for an individual and where appropriate arrange investigations before appointments. We do offer the phone and walk in appointments but these tend to be reserved for the on the day appointments for GPs or follow up for ongoing issues. The appointments we offer at the hub at Richford Gate on a Saturday are actually normally staffed by one of the doctors from Park Medical. The advice to speak to a pharmacist is not unreasonable and they are trained to manage conditions like thrush and to identify when safe to treat and when to refer back to the practice. See https://www.boots.com/nhs-services/minorailments (please note many local pharmacies provide this scheme not just Boots). We're sorry about the wrong advice you got about a urine test for thrush. If you can contact us with your details we can work out who was involved and discusss what happened. Either way we will share your complaint and discuss the issues more generally with the team. If you'd like to discuss further please email us at parkmedicalcentrew6@nhs.net Yours sincerely, Dr Robert McLaren, on behalf of all the team at Park Medical Centre
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Review titled Wonderful practice
Rated 5 stars out of 5
by Niamh McGovern - Posted on 17 October 2023
The staff listen carefully to your symptoms and always provide excellent care. Appointments are always easy to get and if you are in urgent need for some help they will make sure that they go above and beyond to assist you. All staff are friendly and kind.
Visited October 2023
Review titled Park Medical Centre
Replied on 18 October 2023
Dear Niamh, Thank you for taking the time to give us positive feedback. We're so pleased and encouraged to hear that our efforts to go above and beyond are recognised. All feedback is shared with the team and this will really brighten there day. Thanks again, Dr Robert McLaren, on behalf of the team at Park Medical Centre
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Review titled Best Surgery
Rated 5 stars out of 5
by Mary Mitchell - Posted on 18 October 2023
Always so professional and caring. Very thorough and go above and beyond. The staff are amazing and make you feel listened to on every occasion.
Visited October 2023
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Ms. Mitchell, We sincerely appreciate your positive review, shared with the team. It is gratifying to know that you find our team professional, caring, and thorough. Your recognition of our efforts to listen and go above and beyond for our patients is highly valued. Should you have any further concerns or need assistance, please feel free to reach out to us. Kind regards, Dr. Robert McLaren On behalf of all the team at Park Medical Centre
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Review titled Excellent Service
Rated 5 stars out of 5
by Adam Saward - Posted on 17 October 2023
I have been using Park Medical since me and my family moved into the area and I have been delighted with their service. Like all practices they are busy and you may need to wait at times but they are always patient and diligent and they provide an excellent service.
Visited October 2023
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Mr. Saward, Thank you for sharing your experience, shared with the team. We are pleased to hear that you and your family have been delighted with our service since joining the practice. We acknowledge the challenges posed by busy times and appreciate your understanding. Your feedback encourages us to maintain our diligence and patience in providing excellent care. If you have any further suggestions or require assistance, please do not hesitate to contact us. Kind regards, Dr. Robert McLaren On behalf of all the team at Park Medical Centre
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Review titled Exceptional Team
Rated 5 stars out of 5
by Laura Walsh, Rylett Rd - Posted on 15 November 2023
Park Medical never fail to give us an exceptional level of care, and consistently make the extra effort to see issues all the way thru. From the reception to the medical team and the pharmacy, we feel very lucky to be in their care.
Visited October 2023
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Ms. Walsh, Thank you for your generous feedback. We are delighted to hear that you consistently receive exceptional care from our entire team, including reception, medical staff, and pharmacy. Your kind words, shared with the team, inspire us to continue our commitment to comprehensive and compassionate care. If you have any further suggestions or require assistance, please do not hesitate to contact us. Kind regards, Dr. Robert McLaren
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
I phoned in with an issue . A GP phoned back same day and we had a long call, about 35 minutes to go through a very thorough verbal health check. He arranged various tests, faecal, lung X-ray and blood tests, via Charing Cross Hospital for the X-ray. Within three weeks all results were available and a different GP called to run through the results, around 15 minutes . She was excellent too . The general ease of access to a GP at this practice and the support given is first class.
Visited July 2023
Review titled Park Medical Centre
Replied on 16 October 2023
Dear Patient, Thanks for your positive feedback. We're please to hear we've spent time to look after you, arrange tests and get back to you. We do aim to provide the best service we can and it's really motivating to the team to hear it described as first class. Yours sincerely, Dr Robert McLaren (on behalf of all the team at Park Medical Centre)