Park Medical Centre - Ratings and reviews
Reviews
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Review titled Best Surgery
Rated 5 stars out of 5
by Mary Mitchell - Posted on 18 October 2023
Always so professional and caring. Very thorough and go above and beyond. The staff are amazing and make you feel listened to on every occasion.
Visited October 2023
Park Medical Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Adam Saward - Posted on 17 October 2023
I have been using Park Medical since me and my family moved into the area and I have been delighted with their service. Like all practices they are busy and you may need to wait at times but they are always patient and diligent and they provide an excellent service.
Visited October 2023
Park Medical Centre has not yet replied.
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Review titled Exceptional Team
Rated 5 stars out of 5
by Laura Walsh, Rylett Rd - Posted on 15 November 2023
Park Medical never fail to give us an exceptional level of care, and consistently make the extra effort to see issues all the way thru. From the reception to the medical team and the pharmacy, we feel very lucky to be in their care.
Visited October 2023
Park Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
I phoned in with an issue . A GP phoned back same day and we had a long call, about 35 minutes to go through a very thorough verbal health check. He arranged various tests, faecal, lung X-ray and blood tests, via Charing Cross Hospital for the X-ray. Within three weeks all results were available and a different GP called to run through the results, around 15 minutes . She was excellent too . The general ease of access to a GP at this practice and the support given is first class.
Visited July 2023
Review titled Park Medical Centre
Replied on 16 October 2023
Dear Patient, Thanks for your positive feedback. We're please to hear we've spent time to look after you, arrange tests and get back to you. We do aim to provide the best service we can and it's really motivating to the team to hear it described as first class. Yours sincerely, Dr Robert McLaren (on behalf of all the team at Park Medical Centre)
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Review titled Great Practice
Rated 5 stars out of 5
by Caroline L - Posted on 09 February 2023
Yesterday I had a most positive phone call from the practice pharmacist to review my blood pressure medication. He could not have been more helpful and clear. He explained the reasons for my medication and that looking at all the recent results I should remain on my current regime. He also made a plan going forward. It was excellent care. I am lucky to be a patient at this excellent practice
Visited February 2023
Review titled Park Medical Centre
Replied on 16 October 2023
Dear Caroline L, Thanks for taking the time to give us your positive feedback. We're so glad that you have had a positive and effective experience with one of our pharmacy team - we are fortunate to now have 3 pharmacists working with us specialising in different areas. The pharmacy team are really pleased to hear things are going well. Thanks again. Yours sincerely, Dr Robert McLaren (on behalf of all the team at Park Medical Centre)
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Review titled Exceptionally good practice
Rated 5 stars out of 5
by Philip Mix - Posted on 31 January 2023
Park Medical Centre review I’ve had multiple good experiences with Park Medical Centre since we moved into the area a few months ago. My most recent good experience started with a phone call from a member of the prescription medication team. (I’ve never before experienced that from a health service surgery.) He called after 5:00pm and spent close to 45 minutes talking through my health history and medications. At one point, he suggested that I speak to a doctor, and arranged for that to happen the next day. The next day, I received two calls from a doctor. I missed the first call and he made a second attempt later. He, too, was extremely patient and thorough. He suggested that I arrange a blood test and submit a urine sample, and both were done two days later. I have a follow-up appointment fixed with the doctor in a couple of weeks to discuss the test results. A month or so ago, I had an appointment with a different doctor. It was arranged on the same day I called the centre. She, too, was patient and reassuring. Later the same day, she sent me a referral letter to arrange to see a specialist through the health service, or privately if I was too anxious to wait. My daughter and her two daughters are patients at the centre, and they’ve always has positive experiences. Response times and visits are always efficient and reassuring. We’re very fortunate to have the Park Medical Centre as our surgery.
Visited January 2023
Review titled Park Medical Centre
Replied on 16 October 2023
Dear Mr Mix, Thanks for taking the time to feedback in detail your good experience at Park Medical Centre. We have shared it with the team with sincere appreciation. We're glad to see the systems and processes worked well and efficiently. Thanks again. Yours sincerely, Dr Robert McLaren (on behalf of all the team at Park Medical Centre)
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Review titled This whole practice is being ruined by the admin staff
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2023
receptionist are rude and very fast to fob you off. tried making an appointment and there asking me for every detail on the problem i had to be then told to ring back in the morning for appointments when id been on hold for over an hour waiting in the morning que! medications are never ready on time and the reception staff blame the chemist staff for the delays sometimes when they haven't even sent them the prescription yet! one day you can order your prescription over the phone the next your told to come in to the red box email or i can add an extra waste of time and ask the chemist to do it for them to end in the same result, prescriptions late! ive seen many people complaining when im in and the way reception staff talk to them is ridiculous , just a month ago one shouted at a old man who then left confused in tears as they had sent him a sms to come in and they told him to call in the mornings not listening to the fact he cant get threw hed been trying over a week. as we have all had to with this surgery.
Visited January 2023
Review titled Park Medical Centre
Replied on 16 October 2023
Dear Patient, We are very sorry to hear of your poor experiences. With our new phone system you should not be waiting over an hour and indeed on review of our logs this now seems to happen once a week or less. The average call response time is a few minutes - we are aiming to get this to a minute. If you do get stuck in a long queue on the phone we'd encourage you to use our call back option: this will allow you to put the phone down but maintain your place in the queue and then call you back when you get to number1. We're also sorry to hear about your prescription issues - we don't have a red box email or recognise the pattern you describe. The issues you describe our very concerning - please do raise this with us directly and one of the senior team will look into it and get back to you. Yours sincerely, Dr Robert McLaren (on behalf of all the team at Park Medical Centre)
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Review titled Great GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2022
Finally found a GP who takes their time and truly listens. I felt very taken seriously and both reception and medical staff are kind and great
Visited September 2022
Review titled Park Medical Centre
Replied on 16 October 2023
Dear Patient, Thanks for taking the time to feedback. We are glad you have been "heard" and treated with kindness. We hope we've been able to help your situation. Your feedback has been shared with the team and really helps motivate us to be the best we can be. Thanks again, Dr Robert McLaren (on behalf of everyone at Park Medical Centre)
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Review titled Excellent practice in every way.
Rated 5 stars out of 5
by Mary - Posted on 07 September 2022
Staff are always helpful, friendly, professional and patient. Whether it’s GP’s, Reception, Nurses or the Pharmacist, the service is brilliant. General information by text is also helpful and efficient. The NHS at its very best.
Visited September 2022
Review titled Park Medical Centre
Replied on 16 October 2023
Dear Mary, Thanks for taking the time to feedback, which has been shared with the team. We are glad you've found all the team members to be positive and the text message services efficient. We are now starting to provide more detailed feedback on blood test results though the NHS App. Hoping for a better NHS in the years ahead. Thanks again. Dr Robert McLaren (on behalf of all the team at Park Medical Centre).
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Review titled Awful out dated service!
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
I’ve had an ear ache now for weeks - it is getting worse causing dizziness. This surgery keep fobbing me off to the walk in!! I work full time and I can not book an appointment in advance. Where is the duty of care? This surgery needs to be investigated!
Visited September 2022
Review titled Park Medical Centre
Replied on 10 October 2022
Dear Patient, I'm so sorry to hear about your ear and that you feel fobbed off. For ear pain we normally need to see you in person so we can examine inside. Please either call in the morning between 8 and 10am on the day you can come in or submit a PATCHs request online with details of what is wrong so we can arrange a timely appointment. If you are still struggling to get seen please ask to speak to our Site Manager Mel Freckleton. Kind Regards, Dr Robert McLaren, GP Partner