Papworth Surgery
The Surgery, Chequers Lane, Papworth Everard, Cambridge, Cambridgeshire, CB23 3QQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Papworth Surgery.
Reviews
-
Review titled Disappointing service re. X-Ray
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2023
I was requested by my Dr. to go for an x-ray but due to personal circumstances I have been unable to do this within the set time frame before the request expired - I was not made aware at any stage, by any Dr., that there is a time frame and that x-ray requests expire. I've had 3 appointments since the initial request was made, including yesterday where I told a second Dr. of the circumstances and who failed to tell me that I'd be wasting my time today. This poor level of communication fron the Drs and failing to inform me of a time frame for expiration has meant that I have unnecessarily taken time off work and I will now have to wait for a new request to be written up as well as wait for a new suitable time to go for x-ray, delaying investigation further. I passed on these concerns to the GP receptionist not long ago and they failed to acknowledge these concerns and instead carried on talking about something else.
Visited June 2023
Review titled Papworth Surgery
Replied on 08 September 2023
Thank you for your comment. X-Rays are carried out at hospitals who have their own rules and regulations and unfortunately our GPs are not aware of the time frames for every hospital in the area. It may be best another time to contact the hospital and speak to them directly to avoid any problems. I am sorry you were inconvenienced and trust your issue is now resolved. Alexandra Mackenzie - Practice Manager