Ossett Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Julia Cross - Posted on 13 May 2024
I rang today to arrange for my husband to have a blood test, the receptionist was lovely and very helpful and efficient.
Visited May 2024
Review titled Ossett Surgery
Replied on 13 May 2024
Dear Julia, Thank you very much for taking the time to provide feedback on the service you received at our practice. It seems you spoke with Claire, and it was wonderful to share your comments with her and the rest of the practice team." Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Friendly welcome
Rated 5 stars out of 5
by Nigel Futter - Posted on 21 May 2024
Thank you for the help and support with my enquiry this morning. Much appreciated and welcomed. Nice experience and was very helpful to assist and achieve what I came in for.
Visited May 2024
Ossett Surgery has not yet replied.
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Review titled Great Service for a Monday Morning
Rated 5 stars out of 5
by Jillyjampot - Posted on 20 May 2024
I have based my rating on my contact with the surgery today. On this occasion I was able to get through to the practice and reschedule a phlebotomy appointment without having to wait in a queue or to be told there are no appointments left for today. Wish all contact with the surgery were the same.
Visited May 2024
Review titled Ossett Surgery
Replied on 21 May 2024
Dear Patient, Thank you for taking the time to provide feedback on your experience with our practice today. We continuously review our telephone system to ensure the service is effective, as we fully understand it can be difficult to get through at peak times. We hope that any future contact with the practice will be equally satisfactory. Sincerely, Luke Swinden Operations Manager Ossett Surgery Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Amazing efficiency
Rated 5 stars out of 5
by Michael Taylor - Posted on 20 May 2024
I attended an arranged appointment in Wakefield. The same day I was phoned by the surgery to see how I got on. I am so absolutely impressed. That is just, well I am lost for words.
Visited May 2024
Review titled Ossett Surgery
Replied on 21 May 2024
Dear Mr. Taylor, Many thanks for taking the time to provide feedback on the service you have received from the surgery. It was a pleasure to share your comments with the practice team. I was able to identify the clinician and staff member who triggered a call to you yesterday to highlight the exemplary service they provided. Wishing you all the best. Luke Swinden Operations Manager Ossett Surgery
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Review titled Good experience
Rated 5 stars out of 5
by Robert - Posted on 17 May 2024
Thank you to the staff member who answered the call today they were very helpful in finding an appointment with the diabetic nurse for blood tests. The staff member was happy, polite, accommodating and you felt valued thank you.
Visited May 2024
Review titled Ossett Surgery
Replied on 17 May 2024
Dear Robert, Many thanks for taking the time to provide feedback on your experience with the practice today. It was a pleasure to hear that you found the staff member polite, happy, and accommodating, which left you feeling valued. It was a pleasure to share your comments with the whole practice team. Kind regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Extremely Accommodating
Rated 5 stars out of 5
by Gemma - Posted on 19 April 2024
Moved back into the area, 28 weeks pregnant, with a complicated ask (on my own part) and the ladies at reception were very understanding, accommodating and friendly. Went out of their way to help and booked me in straight away with all the extra information I needed for various questions. Would highly recommend
Visited April 2024
Review titled Ossett Surgery
Replied on 19 April 2024
Dear Gemma, Thank you very much for taking the time to compliment the practice and our staff on the service you've experienced since moving back into our catchment area. It's truly reassuring to hear that the reception staff were friendly, helpful, and accommodating. It's been a pleasure to share your positive feedback with the team. Best wishes, Luke Swinden Operations Manager Ossett Surgery
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Review titled Above and beyond
Rated 5 stars out of 5
by Margaret Kelly - Posted on 11 April 2024
Many thanks to staff at surgery who dealt with me today after my fall. A special thanks to the lady who came with me to take my dog home and then escorted me to the surgery where staff were waiting to attend to my injuries.
Visited April 2024
Review titled Ossett Surgery
Replied on 19 April 2024
Dear Margaret, Thank you so much for taking the time to leave such lovely feedback. We greatly appreciate it. Fortunately, one of our managers, Ciara, was on hand to assist you in getting your dog home and coordinating staff at the practice to care for you as well. We hope you have made a full recovery. Best wishes, Luke Swinden Operations Manager Ossett Surgery
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Review titled A welcome change to my usual experience
Rated 4 stars out of 5
by Rebecca Page Nurse. - Posted on 13 March 2024
I try and avoid coming to the surgery if it all possible as I usually struggle to get through for an appointment and when I do they're all taken. However my visit to see the nurse (rp) today was a wholey different experience. I was called through on time, she was super helpful and we even discussed my other concerns and she was able to book me in with a GP for a telephone call the same morning. What a refreshing change! Thank you
Visited March 2024
Review titled Ossett Surgery
Replied on 19 March 2024
Here's a revised version of your message: Dear Patient, Thank you for taking the time to provide feedback on your recent experience at the practice. We regret to hear that you encountered difficulty in securing a GP appointment when contacting us. While we endeavor to manage appointment demand effectively, particularly during peak hours at 8 am and 12 pm, we acknowledge that it can become quite overwhelming at times. I would like to assure you that we are committed to improving our services. I would be more than happy to delve deeper into this matter and investigate our phone system further. If you could kindly email the practice with specific details, such as the date of your call and your phone number, marking it for my attention, I will personally ensure that your concerns are addressed promptly. On a brighter note, it was delightful to learn about your positive experience with Nurse R. Pape. I have shared your commendations with Nurse Pape and the entire team this morning. Once again, thank you for your feedback. Warm regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Ossett surgery
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
Rang up enquiries about a heart review appt issue and the lady I spoke to was so so helpful and sorted the problem out …. Thank you
Visited March 2024
Review titled Ossett Surgery
Replied on 27 March 2024
Dear Patient, Many thanks for taking the time to comment on your experience with the practice. I am pleased to hear that you found us helpful and that we managed to assist you with your enquiry. It was a pleasure to share your comments with the wider practice team. Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Glyn Taylor - Posted on 08 February 2024
It was really nice to be recognised just from my telephone number The receptionist handled my query very quickly and efficiently and pleasantly!
Visited February 2024
Review titled Ossett Surgery
Replied on 19 February 2024
Dear Mr Taylor, Many thanks for taking the time to comment on our new phone system and the experience you had with the call handler. I am pleased to hear of your positive experience and it was a pleasure to share your comments with our team here at Ossett Surgery. Best wishes Luke Swinden Operations Manager Ossett Surgery