Orchard Medical Practice
Stockwell Gate, Mansfield, Nottinghamshire, NG18 5GGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled April contact???
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
I saw the Consultant on April 3rd 2023; he told me that he would write to the gp to request investigations. A Gp was supposed to contact me when the letter from the Kings Mill Hospital Consultant arrived. It arrived 21st April 23. My husband wrote on 'July 3rd' stating that; that it would be prudent for some-one to ring me back. The return message 4th July stated that a gp will ring on 12/07/23. Three months later...
Visited July 2023
Review titled Orchard Medical Practice
Replied on 17 July 2023
Dear Patient, Thank you for your feedback this has been valuable to look in to this further for you and I believe the GP has been in contact with you. We apologise for your experience and, if you need any further help with this please do not hesitate to contact the Practice Manager, Rebecca Tate on 01623 400100.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
I attempted to contact this practice for over 25 minutes as a professional requesting information for a patient in crisis. I was repeatedly pressing my redial button to be continuously met with a constant engaged tone. Unable to speak to anybody.
Visited June 2023
Review titled Orchard Medical Practice
Replied on 06 July 2023
Dear Patient, Thank you for your feedback, we apologise you were unable to get through to the practice, we did have an intermittent problem last Friday with our phone lines so this may have been the reason. We do have a dedicated Option 1 line button for Healthcare Professionals and this comes straight through to our reception team without holding in a queue otherwise this is the crisis team number to call should you need it in future 0808 196 3779 this is available 24/7. Again we sincerely apologise for your experience if you would like to discuss this further please contact our Practice Manager, Rebecca Tate on 400100