Orchard Medical Practice - Ratings and reviews
Reviews
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Review titled Excellent Communication
Rated 5 stars out of 5
by Val Moss - Posted on 25 October 2022
My mother has been in a Care Home for the last 10 years and during that time she received excellent service from Orchard Medical Practice. If she needed a visit this was always done promptly and a diagnosis was quickly reached with the appropriate action taken. Even when she was okay the visiting Doctor would usually call in on Mum just to say "Hello" and have a little chat. During the last few years Mums condition went up and down, but the communication with the Surgery, the Care Home and the family was always there when needed which was a huge comfort. This link with all the parties involved is a vital part of what Care in the Community should be about and I feel privileged to have been at the receiving end of this wonderful service from both Orchard Medical Practice and the Care Home. Sadly this is not the same everywhere, but it should be part of our GP Service like it used to be when GPs had time to do this instead of treating us like numbers.
Visited October 2022
Review titled Orchard Medical Practice
Replied on 07 November 2022
Thank you very much for your response to the care you have received with regard to your mother, we are delighted you feel happy with the communication between the care home and the practice. We will forward this on to the team to ensure they are aware too. We appreciate you taking the time to do a review. Kind regards Rebecca Tate - Practice Manager
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Review titled Gone Down Hill Dramatically
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2022
This used to be a great surgery with polite receptionists and caring doctors, a great all round service and i never had any complaints. Now its almost impossible to get a call from a doctor let alone get a face to face appointment! I am a full employed tax paying British born citizen yet i find myself having to pay for private care because i can't see a GP to which i am entitled, not only for travel vaccinations (which they used to do but now don't) which are available on the NHS but also to get regular medication and specialist treatment i need in a timely manner ! Surely covid cannot continue to be blamed for services not being resumed and proper care being available? I have sought to change doctors but sadly this level of service seems to be the norm throughout all Mansfield doctors so off i go to pay for private care, absolutely shameful!
Visited September 2022
Review titled Orchard Medical Practice
Replied on 27 September 2022
Dear Patient, We apologise sincerely for the experience you have had recently in getting an appointment as well as our travel vaccination service. We do aim to meet our patients' expectations but unfortunately this is not always possible and we are sorry we fell short on the occasions you tried. As an alternative way of communication you may wish to try our 'contact us' page in future which is on our website www.orchard-medical.co.uk this is a messaging service you send to the practice in a secure way for non-urgent medical issues, we aim to give you a call back within 5-6 working days trying our best to time the call when it is convenient to you. With regard to travel we re-started our NHS travel vaccinations in July, there are details and a form on our website, we would need no less than 6 weeks notice. If any further private vaccines are required we can direct you further. We hope these options may be of help to you in the future, if you wish to speak to the Practice Manager, Rebecca Tate further please do not hesitate to contact the practice. Again we apologise for recent experience.
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Review titled Frustrating
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2022
My experience is none because I spent 45 mins in the morning trying to get through only to be told no appointments left try again in the afternoon. Tried again in the afternoon after 35 mins told no appointments left asked if I could make an appointment for another day rd could only do it on line. As I was speaking to the receptionist asked why can't I do it now told my request has to go before the management.why. Went on line finally after 30 mins found out they were no longer taking appointments on line. Can some one tell me how do I get an appointment.
Visited July 2022
Review titled Orchard Medical Practice
Replied on 08 August 2022
We are incredibly sorry that you have been unable to get an appointment and we do understand the frustration that patients are feeling. We are, as are all NHS services facing an unprecidented demand upon our services. We operate a telephone triage system currently as this way we can deal with more patients this way and if you need to be seen the doctor will bring you down to be seen. We can only safely see a certain number of patients per day and due to the demand we sometimes have to cap our on-line requests. Please do try the contact us page again on our website if your condition is not urgent. Again we apologise for the difficulty you are facing.
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Review titled Complaint
Rated 1 star out of 5
by Gail Morgan - Posted on 25 January 2023
Tested in June 2022 for a high level of Ferrotin in my blood 569 tested again 20 July level was 2062 (high level of iron in your blood causes organ damage) why wasn't I given an emergency referral here I am 6 months on only just started treatment because I contacted Specialist privalatly
Visited July 2022
Review titled Orchard Medical Practice
Replied on 15 June 2023
Dear Ms Morgan, thank you for your feedback, we are sorry you have felt disappointed by the service you have received. If you would like to discuss this with a clinician please contact our Practice Manager, Rebecca Tate on 01623 400100 who would be happy to arrange this for you.
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Review titled Great Practice & Great Staff
Rated 5 stars out of 5
by Teresa Wilkinson De-Boer - Posted on 11 April 2022
I would like to praise the GP (sorry I'm not allowed to name), that referred me after blood results for potential cancerous tumor (thankfully benign), I have received exceptional support from the Orchard Medical Practice at all levels including the reception staff that have always directed me to the right medical person I required. I am thankful to be a patient at this well run practice.
Visited April 2022
Review titled Orchard Medical Practice
Replied on 11 April 2022
Thank you so much for your lovely feedback, it really does lift the spirts of everyone in the practice - especially after all the negative press GP surgeries are facing at the moment. This will be shared with everyone in the practice - thank you!